1. Three months ago, a Skype customer reports a terrible, hostile, unreasonable problem with the new client via official Skype bug tracker<p>2. Company rep asks, “Can you provide us your feedback? You can send feedback through Skype Menu -> Provide Skype Feedback … Thanks” and provides not a glimpse of insight into why the customer is being asked to submit this complaint elsewhere instead of the rep just, you know, doing his job and getting the message wherever it needs to be, himself.<p>3. Customer: WTF, didn’t I just do that here?<p>4. Support person: “Currently, this [issue] is by design.”<p>5. Other users express outrage, and this is posted to HN today<p>6. Today, rep “rectifies” previous statement and says it is a “bug, not by design.”<p>(Can we get something to the HN front page about Skype for iPhone’s terrible behavior of loading all chat messages in chronological order, taking literally half an hour before the app is usable?)