Main takeaway here is this:<p>> Information Systems are super-useful for hardening and regularising processes so that they follow standards, run more quickly, cheaply and smoothly and take expensive, error-prone humans out-of-the-loop. The downside is that IS’s are fragile in the face of change.<p>Author’s view is that this is because of the way they grow and evolve, but to me it seems like it’s part of the nature of software.<p>AI shows promise in getting computers to behave more flexibly and naturally, and show “graceful degradation”.<p>I wonder if these techniques should/will ever be applied effectively to get us out of the mess we’re in now.<p>My view is that they’ll probably just add to the complexity and make things worse