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Ask HN: If I build this tool to centralize communication, would you use it?

7 点作者 memn0nis超过 5 年前
Hi HN,<p>I handle all sales for a B2B startup. We have customer conversations across a bunch of channels, including email, Intercom, LinkedIn, Twitter, sometimes Facebook, Slack, and Whatsapp. I&#x27;m finding it extremely difficult to handle follow ups.<p>I was thinking about building a web app and Chrome extension to centralize all customer communication across email, Slack, Intercom, SMS, and more in one place. This would tell me who I haven&#x27;t followed up with in more than X days across channels, give me context about previous customer interactions across channels, etc.<p>Before I build this, wanted to see if anyone else would be interested as well?

4 条评论

mtmail超过 5 年前
<a href="https:&#x2F;&#x2F;missiveapp.com&#x2F;features&#x2F;whatsapp-twitter-facebook-and-sms-accounts" rel="nofollow">https:&#x2F;&#x2F;missiveapp.com&#x2F;features&#x2F;whatsapp-twitter-facebook-an...</a> support a couple of channels. So does <a href="https:&#x2F;&#x2F;frontapp.com&#x2F;integrations?filter=Channel" rel="nofollow">https:&#x2F;&#x2F;frontapp.com&#x2F;integrations?filter=Channel</a> and Intercom can be connected to other channels (<a href="https:&#x2F;&#x2F;zapier.com&#x2F;apps&#x2F;intercom&#x2F;integrations&#x2F;linkedin" rel="nofollow">https:&#x2F;&#x2F;zapier.com&#x2F;apps&#x2F;intercom&#x2F;integrations&#x2F;linkedin</a>)<p>I&#x27;m not saying you couldn&#x27;t also build one. But if your main goal is to do sales then you might not have to start a new company.
评论 #22371347 未加载
throw03172019超过 5 年前
This almost sounds like a super well connected CRM. We use Pipedrive and our email, intercom, etc flow in automatically. It’s super helpful.
评论 #22370682 未加载
kleer001超过 5 年前
Personally I have nowhere to use this, but I could totally see it saving time, contacts, and energy. Do it. Just be prepared to chase protocols for the foreseeable future as those sources morph and change unpredictably.
ColinWright大约 5 年前
Isn&#x27;t &quot;Matrix&quot; supposed to solve this problem?<p><a href="https:&#x2F;&#x2F;matrix.org&#x2F;bridges" rel="nofollow">https:&#x2F;&#x2F;matrix.org&#x2F;bridges</a>