I'm trying to understand best practices on communicating with top customers. We're a seed B2B company just starting out with customer success. We have ~50 shared Slack channels that we maintain with our enterprise customers who contribute 90% of our revenue.<p>It's getting hard to manage. I was wondering if anyone had any tools or tips on how to offer immediate and intimate communication channels with your customer via Slack while balancing the work that it creates?<p>Also, would love to hear if you are part of any shared Slack channels with your vendors!