Show HN: SiteSupport.com - Remote Desktop For Webbased Applications

Didn't got much response here but just few days ago I posted my MVP for this same concept.<p><a href="http://www.sess.in/channels/3" rel="nofollow">http://www.sess.in/channels/3</a><p>You can see my browsing in here...

Nice idea. If I wasn't leaving my current role (selling mostly web-based data services to a niche b2b audience) at the end of the week I'd certainly be using it when it's finished...<p>The demo experience is disconcerting without audio - at the beginning it looks like I'm just getting a screencast with no ability to exit it. It would be better to see mouse movements and browsing right from the start so people instantly get the idea there's something much cleverer going on.<p>Which raises a second point - a big red "stop" button to end the session on the user side would be nice to have, as well as a "now guiding you through our site" text.<p>The current version doesn't appear to work on IE7 - are you intending on covering this (and even IE6) in future? Assuming it's technically feasible, the pain is probably worth it since I'm guessing a lot of the people calling on tech support are using antiquated browsers.

Looks great guys, I could use this yesterday. When do you think you'll open out the beta? I understand an exact date won't be possible, just an idea of timescales (days/weeks/months).<p>Also, I signed up for the newsletter and got the following message:<p><pre><code> Cheatin’ huh? </code></pre> Is that what I should expect?

We've been working in stealth for about a year now on our new startup. There is still much to do, but I am very excited to release this demo, now.<p>If you have any questions, just shoot. I'll be here to answer them.

This looks truly amazing!<p>One thing I did notice is that I can't type when you were doing your demonstration stuff - perhaps some visual indicator of 'who has control' so I know when I can and can't use the site would be useful.<p>Looking forward to it.

Yes - this is exactly what we need. I was advisor to a company called TimZon (now snapengage.com) that originally had this idea (and even had threaded discussion), but they pivoted in an entirely different direction. I still need this. Signed up, ready to go when you are!

What is the pricing going to be like? There seems to be no information on the site yet.

I can use that since last year or so.... :-D<p>one cool feature to add would be the ability to popup dialogs with little html in it, this way, not only we could video chat but one could show a topic list or diagram if needed.

Didn't work for me (in chromium/fedora 14), I just saw the talking head and when the speech suggested I should be seeing something happen, nothing did.

What a beautiful concept. Support? Sure, I guess, but... I want my sales page to run like that! How soon can I get in?

This looks like an incredible tool--congrats.<p>Would you mind explaining more about how it works behind the scenes?

Why limit that to "support"? I often would be happy to share a window with a friend.

This is a truly useful service. I would definitely be willing to pay for it.

Looks impressive but doesn't work in RockMelt browser

You guys built something people need. I would use this daily. In fact I need this product for my day job and I would twist the right arm to get someone to open their wallet and give me the company's credit card.

you have a really good domain...unfortunately it's not really all that applicable for your actual product, and will just lead to confusion