Hi HN,<p>I'm John, one of the co-founders of Assembled. Our mission is to transform and elevate customer support.<p>Today we’re launching a product that solves workforce management and helps support teams get staffing right. For the past two years, we’ve been building it alongside some of the most innovative support teams in the world like Slack, Stripe, and Harry’s.<p>Sam Altman’s startup playbook says: “great startups always have great customer service in the early days” [0], but he doesn’t talk about the later days. It turns out to be really hard to scale great support with spreadsheets and internal tools. We’ve built Assembled after talking to hundreds of different organizations that have been trying to solve this problem.<p>Our product tackles three core operational challenges:<p>- Forecasting: We automatically forecast support volume and translate it into the right staffing plan.<p>- Scheduling: We provide an intuitive team calendar that works across time zones and/or multiple specializations.<p>- Unified metrics: We make support schedules and metrics, like response times, visible across all levels.<p>Assembled is available today and you can request a demo here. We’ll be around all day answering questions, so feel free to comment here or email me directly at john@assembled.com.<p>[0] <a href="https://playbook.samaltman.com/" rel="nofollow">https://playbook.samaltman.com/</a>