United hides cheapest flights from passengers affected by Coronavirus

I’m not going to divorce my wife so I can run away with United, but I hope this crew has a lot more than the single example to level these charges I hope they are taking care buckets into consideration (right or wrong, changing this at the IT level can’t be quick or easy). It will be curious to see others replicate this and if so, United’s response, because that would be egregious and certainly something for them to resolve.

Put another way: if you bought a flight from X to Y before covid-19, and then you canceled that flight and received a voucher -- that voucher will still only buy you a flight from X to Y, even though prices have dropped.<p>That seems... totally fair? Why should you be able to buy two flights from X to Y when you canceled only one? I get that prices are now lower, but your price is the same as when you originally bought the flight.

Personally, I think United is pricing flight changes in every way possible to minimize losses for flights sold when Coronavirus was not taken into account – maybe an incompetent management team.<p>What additionally suggests this is customers who are offered credit for flight changes due to COVID-19 need to wait an ENTIRE year (12-months!) in order see a refund back to original payment source [1].<p>[1]: <a href="https:&#x2F;&#x2F;www.dansdeals.com&#x2F;points-travel&#x2F;airlines&#x2F;united&#x2F;united-wait-12-months-refund&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.dansdeals.com&#x2F;points-travel&#x2F;airlines&#x2F;united&#x2F;unit...</a>

How is this different than the price gouging the hand sanitizer guy did?

Interesting. I have a few tickets that qualify for free rebooking. My experience was though that every future time slot costs more money. This has left me paralyzed, because I’m not sure if I should just give up on the money, or double down on the very high risk that we’re still avoiding travel for the rest of the year.

I&#x27;m sitting at SFO right now waiting to get on UA 1 back to Singapore so I can go home.<p>My personal, anecdotal, experience defends United but it&#x27;s not perfect.<p>Let&#x27;s dive in -<p>1. I was originally set to fly on Apr 5 on UA 1.<p>2. Obviously I wanted to move it up, so I set it for Mar 24.<p>3. In the process, I had a premium economy seat bundle that would not automatically transfer.<p>4. I called, 1 hour on hold. Moved days &amp; seats no new charge. The price of the new flight was cheaper by US$10, I did not see any money back.<p>5. Today, Mar 15, I decided to go home on tonight&#x27;s UA 1 flight.<p>6. Called, 1.5 hours on hold, moved my date and my premium economy seat.<p>7. I realized I had a bundled extra bag with my old seat. Normally not refundable she said, but she would try. She tried, she got the extra bag refunded no problem, saved me $67.<p>That whole list boils down to - I lost $10 in price difference but gained $67 back in a refund that I would not normally get.<p>Overall I&#x27;m very happy.<p>Everyone flying, stay safe and healthy!

What if the difference is based on the fare code that the original ticket was booked under, and the rebooking ticket must be made into the same fare code?<p>So a lower priced fare code is available but not for the rebooking process?

I genuinely can’t grasp the nerve required for this to have been decided and put into place. It feels like nothing is too scummy to not happen.

United is THE worst. I hope they go under and another airline places their hub at SFO. They treat their customers like garbage.

Interestingly, the price of that flight is now sitting at $163.40.<p><a href="https:&#x2F;&#x2F;www.google.com&#x2F;flights?hl=en#flt=PHL.SFO.2020-03-27.PHLSFO0UA2132;c:USD;e:1;sd:1;t:b;tt:o;sp:2.USD.16340" rel="nofollow">https:&#x2F;&#x2F;www.google.com&#x2F;flights?hl=en#flt=PHL.SFO.2020-03-27....</a>

How is this virus related? Can anyone confirm this is new behavior or that there is not an explanation?

Obviously facts are fudged here. The original itinerary is a round trip that costed 491. With the return leg change, that cost went up to $596 (roundtrip). And they are showing a one way costing 299. This is fake and the company is looking for free publicity.

&quot;We here at Carry book a lot of travel.&quot; We&#x27;ll apparently not. There&#x27;s literally 100 reasons why this would happen in the normal course of business.