Hi HN!<p>We're Kunal and Parthi. We're super excited to launch Convey (https://conveyhq.com), our latest attempt to do everything directly from Slack ;)<p>Convey lets you do personalized SMS marketing and followups directly from Slack.<p>Customer communication is getting increasingly personal and businesses want to create an authentic relationship with their users. We're helping e-commerce brands, retail stores, and other online businesses engage with their customers through a format that feels personal - like a friend texting you. SMS is ubiquitous, more widely read than email and feels more intimate.<p>Here's what you can do with Convey:<p>️1. Send out personalized SMS campaigns to your customers. Trigger them via API based on user behavior on your site or in your app. Shopify and other marketing integrations in the works<p>2. Respond with a templated message that still sounds human. We use language models to understand user messages and queue up the best template response so you can edit if necessary and hit send<p>3. Collaborate with your team on responses in Slack - a very extensive Slack integration makes it possible to initiate and respond to messages while giving your entire team visibility<p>We're eager to hear your feedback!
Best of luck for your business, but here are my counterpoints:<p>I do not want businesses I interact with to be sending me texts or e-mails unless it's about an order I already placed or if something is wrong and requires my immediate attention. I have already more than enough things to worry about and spend my limited time & attention on to have to waste it on your marketing communications.<p>My local grocery store doesn't contact me to ask me if I would like a certain product. <i>I</i> go there when I decide that I need a product and buy it. My takeaway place doesn't contact me to ask me if I'm hungry - <i>I</i> contact <i>them</i> when I want a delivery. Similarly, the doctor doesn't contact you to ask if you're sick, and the fire brigade doesn't contact you to ask if your house is on fire.
Also, we haven't put pricing on the website, but we have a 7 day no CC required free trial. The reason for this is that we want to talk to you and ensure we understand your use case!