UserVoice launches Helpdesk We want to be the only customer facing tool you need

As someone who (a) has tried most help desk services and (b) owns a company that has a really strong reputation for good customer support, I've come to the following conclusions:<p>1. No tool/service has every feature we need and we always end up compromising somewhere.<p>2. I personally think most of them are over-priced, especially for new/small startups.<p>We used an in-house Rails app for support for a long time (it's open-sourced here: <a href="https://github.com/bigfolio/big-help/" rel="nofollow">https://github.com/bigfolio/big-help/</a>) and now we use ZenDesk. This tool looks cool but they all sort of lock you in because my support staff doesn't feel like re-writing/pasting FAQs, canned responses, etc.<p>Overall, I just feel like this is a weird space that has no clear winner. I don't see anything compelling with UserVoice that would get me to switch. I think there's clearly room for a competitor with better pricing though. I almost feel like this is an ideal space for a good open-source project (so firms can customize and deploy) that has a commercial hosting side (ala WordPress).

I would love to use this but these are some serious issues:<p>1) All packages should have SSL. I don't do business with companies that think security is an optional feature.<p>2) Single sign-on should be available for all packages. I am not interested in a walled garden approach for my app's support.<p>3) I don't care about white labeling, but a custom design is extremely important to me. Support is too important for our growth to just throw our brand out the window. Any support system needs to be contained in my website's frame.<p>That said the app looks really nice. A demo would go a long way to giving me a sense of the user's experience because as it is I don't know what 1/2 of the features are and how they are accessed.

We really don't think there's a better customer-facing product out there for other startups like ourselves. It's feedback, support tickets and FAQs all in one package. We've been building this over the last 9 months and I'm super excited to actually have it launch. I'm most proud of the UX but I'd love to have your feedback.

I think this is a smart move. Zendesk already figured out that Uservoice alike "feature request management" is a must in a help desk system and they added this feature to Zendesk couple of months ago.<p>We were using Uservoice and Zendesk, ditched Uservoice as soon as Zendesk started to provide a similar feature to avoid having 2 systems.<p>Edit: Pricing is unusually low for Zendesk, I assume they'll increase that later on.

I found the pricing part of the site confusing. I clicked on "Plans &#38; Pricing" expecting to see the new services pricing but it was just for the main UserVoice product.<p>It took me a while to realize you have to click "Start Free Trial" to see the pricing.<p>Not a great UX.

Signed up for a demo just so I could mess around with the UI a bit. Great design! Looks very nice and seems easy to use. Nice work, guys.

how do I upgrade my existing account? when I try to sign up, it wants me to create brand new account. there is nothing in admin panel that offers me to upgrade, am I missing something?

Finally... I heard they were working on this 6 months ago. I don't like and won't use Get Satisfaction (confusing, terribly designed widget, and extortionate business model) and have been waiting for a good solution. I haven't looked at this yet but have high hopes.