I have a dedicated server from Liquid Web. I can't say enough good things about them. The service is really top notch.<p>a) Communication: they actually speak English, you aren't forwarded to some call center in India<p>b) Response: If you call someone, will pick up within 3 rings. If you email you'll get the first response after 5 minutes. They really are around 24/7. I once needed something done at 3:30 am, I got a reply to my email in less than 10 minutes.<p>c) Its all managed, you really don't need to know anything about servers. Need a library installed? Just drop them a line, Can't figure out how to setup your server? Drop them a line. And there are no support ticket fees or any other crap like that, that other managed hosts charge.<p>I mean honestly, if Rackspace is any better, there better be some sex involved while I wait for them to fix the server. And with the higher prices Rackspace has, that better be the case.<p>Note: You should really only be using them with dedicated servers, their shared/virtual is a little bit pricey<p>And to those that complain about prices, think to yourself, would you rather get a problem resolved in 20 minutes, or 20 hours.