TE
科技回声
首页24小时热榜最新最佳问答展示工作
GitHubTwitter
首页

科技回声

基于 Next.js 构建的科技新闻平台,提供全球科技新闻和讨论内容。

GitHubTwitter

首页

首页最新最佳问答展示工作

资源链接

HackerNews API原版 HackerNewsNext.js

© 2025 科技回声. 版权所有。

What's it like to get a “?” email from Jeff Bezos? [video]

61 点作者 BrandonWatson将近 5 年前
Hey HN: I&#x27;ve pulled together a video for one of the most common questions I get about Amazon: What&#x27;s it like to receive a question mark email from Jeff Bezos?<p>https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=u1RD-UDE0rQ<p>I&#x27;ve never found any high quality info online for this topic save a few responses on a Quora thread. In the video I promise additional content, but I didn&#x27;t realize that YouTube had certain thresholds to be able to post a link off of YT to another site, so I am including the link here: https:&#x2F;&#x2F;www.interviewat.com&#x2F;pl&#x2F;195251 (it&#x27;s also in the video description text).<p>This is a good look at the process, deliverables, and outcomes when working at AMZN. For reference, I was the Director of Product Management for the Kindle sw platform. I probably handled no fewer than 10 question mark emails from Jeff over the 3 years I was there.

16 条评论

simonebrunozzi将近 5 年前
Ah, the &quot;myth&quot; of Jeff Bezos. I only &quot;met&quot; him twice, in the hallways of PacMed, back when Amazon&#x27;s workforce was so tiny compared to now.<p>I was at AWS, 2008-2014. In the early days, Bezos would frequently comment on AWS-related stuff, such as daily EC2 revenues, etc.<p>Occasionally, despite I wasn&#x27;t an executive back then, I would also be one of the tens of email recipients that angry Amazon customers would use to shout their anger at the company (because my public facing role of tech evangelist, and my @simon Twitter handle).<p>I have to say, I don&#x27;t think that Amazon&#x27;s and Jeff&#x27;s success has much to do with a &quot;?&quot; email, or the &quot;:)&quot; email I saw a few times. These are simply a shortcut for slightly longer sentences - &quot;what do you say about this?&quot;, and &quot;Nice work! :)&quot;.<p>Jeff&#x27;s success, in my view, is an amazing capacity to hire excellent people, and being able to drive them to work crazy hours and feel like founders, despite not having share ownership in accordance to their work. Most of them, especially the early ones, are rich beyond any imagination. They could have been richer, sure... But they could also not.<p>Also, the organizational structure at Amazon, with every team having to provide APIs for their product, is also genius. AWS could have not happened without that.
评论 #23781847 未加载
doopy-loopy2将近 5 年前
Whenever I get passive aggressive or otherwise ambiguous emails like that I just ignore it.<p>If it&#x27;s important, they&#x27;ll follow up.
评论 #23781117 未加载
评论 #23781102 未加载
评论 #23780782 未加载
评论 #23780773 未加载
评论 #23781326 未加载
motohagiography将近 5 年前
Question I would have is, why didn&#x27;t the product manager know that those reviews mattered to his competitor&#x27;s marketing team and CEO as a differentiator, and why weren&#x27;t those competitor features already tracked on their roadmap?<p>This PM seems like an A-player, but he was caught flat footed, hence the &quot;?&quot;<p>The &quot;?&quot; email means you dropped a ball. If I were doing an armchair RCA on it, I&#x27;d posit the problem was a disconnect in the relationship between Product and Marketing, where marketing would have already known they were getting hammered on reviews - and that they mattered - but Product was probably indexed on the wrong stakeholders, likely in the engineering org given, a) that the PM could code at all meant eng was still his comfort zone, and b) the focus on being seen to ship a release. My read of it was he dropped the ball because he backed the wrong horse and misunderstood the priorities of the company. Of course you drop everything to fix it, you f&#x27;d up.<p>Unfortunately, just sending &quot;?&quot; emails to staff doesn&#x27;t create the culture where they are meaningful. Sending &quot;?&quot; messages doesn&#x27;t make you Jeff Bezos. I&#x27;d argue they are an artifact of a very specific local culture in AMZN. If managers in other orgs imitated that aspect of it, thinking now they&#x27;re doing the real Bezo-ing, they would be just doing a cargo cult management ritual.
colinplamondon将近 5 年前
At this point in the App Store cycle, most app developers I know would aggressively &quot;review flush&quot;. It sounds like the OP wasn&#x27;t familiar with the growth strategies common at the time.<p>If your star average goes below 4.5, put out a quickie point release. That would reset the reviews, and the review prompt would drive a 5 star instantly.<p>IIRC, I&#x27;d also divide all the users into buckets, and stage out review prompts by week. You never want negative reviews stacked alongside each other in the review list. Multiple negative reviews is the kiss of death for conversion - rank drop could happen fast.<p>By staggering review prompts, you&#x27;d get positive reviews rolling in every single week, with a surge up front.<p>Obviously, that doesn&#x27;t mean _ignore_ the negative reviews. Those are generally critical product failures. That necessitates response. We&#x27;d group and measure review categories, and reach out to affected users to see how they felt about potential and shipped solutions. Product quality is step one on good reviews.<p>None of that means setting your business on fire because of negative reviews. At the same time it&#x27;s a critical signal to be dealt with, there&#x27;s an immediate business problem of minimizing or eliminating the impact of negative reviews.<p>They&#x27;re two different swim lanes requiring two different processes.
评论 #23788071 未加载
abetlen将近 5 年前
I think it&#x27;s telling that his first hypothesis for why Barnes &amp; Noble was getting more positive reviews was that they were paying for them. Honestly, my first thought was &quot;maybe they&#x27;re just asking more customers&quot;. I wonder if he thought that the competitor was doing something shady <i>because</i> he&#x27;d been put on the spot and so his first response was instinctively the most defensive one.
评论 #23781388 未加载
评论 #23781797 未加载
评论 #23781478 未加载
jacknews将近 5 年前
To be honest, I think the world has bigger problems than &quot;why is our kindle app not getting the most app-store reviews and stars&quot;.
评论 #23781306 未加载
评论 #23781407 未加载
评论 #23781425 未加载
Traster将近 5 年前
This sort of ridiculous time pressure on a question that&#x27;s basically of almost no importance seems unnecessary. It makes me think the culture around this is completely broken. It&#x27;s also notable that they dropped everything, panicked, and triaged for 48 hours (which I presume is his way of saying that he has no respect for any of his teams&#x27; personal lives) for something which has no urgency <i>other</i> than who is asking the question. Then having completely interrupted everyone&#x27;s jobs for 48 hours, they then go on to completely refocus the team for 2 <i>weeks</i> looking at why Barnes &amp; Noble must be cheating.<p>And how does it all resolve? Oh right, the B&amp;N App is pretty good, and they ask their users for reviews. Which the Kindle team would know if any of them had bothered to pay attention to what their competition is doing in the first place. Notice how the original point was that the B&amp;N App had more <i>better</i> reviews? And how the solution was not to build a better Kindle App - it was to juice the metrics.
tinman25将近 5 年前
Ironic that this is about reviews of a product on an app store given Amazons legacy on product reviews...<p>Brandon here gives a great overview of his experience here. but I&#x27;m sorry that so many intelligent people have to be bootlickers to CEO whims and that we inculcate that lesson for our new hires and new engineers. (ie the CEO is &#x27;GOD&#x27;)<p>Of course a CEO gets to dictate policy..but if it happens on a whim or for certain empathy deficient folks like Bezos after another CEO eggs him on..<p>To me a decent work life balance is paramount..but ambitious people have other priorities -Life&#x27;s to short to waste your weekend analyzing app store review data esp if you or your team of engineers is busy doing what the company wants in the first place.<p>Bezos, Musk, Jobs, Gates or our own CEO we drink the corporate kool-aid and keep worshiping these guys.. at what cost?
BrandoElFollito将近 5 年前
It means that the sender is either illiterate, or that his time is to precious to spend on inferior creatures like us, aka an asshole.<p>I really do not get this religious approach to other pepole.
zzleeper将近 5 年前
&gt; for the Kindle sw platform<p>Dang! As I understood, were you guys one of the teams with the craziest work hours over there?<p>How did you handle the work-life balance?
robofanatic将近 5 年前
This is a typical middle manager mentality of treating CEO as a messenger of God.
nvr219将近 5 年前
!
grzm将近 5 年前
This isn&#x27;t really a Show HN<p>&gt; <i>&quot;Show HN is for something you&#x27;ve made that other people can play with. HN users can try it out, give you feedback, and ask questions in the thread.&quot;</i><p><a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;showhn.html" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;showhn.html</a><p>It&#x27;s probably better posting either the video itself as a submission.
评论 #23781132 未加载
rvz将近 5 年前
Right. rich person sends email to another person.<p>Not sure why this person is giggling and feeling excited about this in the video. The sender doesn&#x27;t care, I don&#x27;t care, Who cares.<p>Move along now nothing to see here.
评论 #23781392 未加载
评论 #23781269 未加载
martopix将近 5 年前
?
par将近 5 年前
I still can&#x27;t downvote on HN but if I could, i&#x27;d downvote this.
评论 #23789053 未加载
评论 #23781583 未加载