Interesting article. It pointed out a lot of flaws in 37signals software that are clearly intended. Whether a lack of features and a strict conformance to bare software is a net positive or negative for small business is another conversation, but this does point out a need for features that they are missing.<p>This also comes along with 37signals' post on the permanent nature of features, and the importance of getting it mostly right from the beginning.<p>On that topic, the idea of providing business services in the mindset UNIX tools is beginning to be really attractive to me. Provide a limited set of features in a small bundle that plays well with other services, along a similar mindset. A billing component, a collaboration component, etc, such that each one can play with another very well. That should make offering new services more painless and intuitive.<p>Any takes on a venture? :)