We've been using livezilla for about a year now and have found it has a few limitations such as having no mobile client and the inability to email forward offline messages with the clients email address as the from address. I'm looking for a solution with good mobile support.
I've a similar question and was interested in answers, but absent any I'll share what little I know.<p>We are looking for a chat solution as well. The current lead candidate appears to be 'Campfire' from 37signals.<p><a href="http://campfirenow.com" rel="nofollow">http://campfirenow.com</a><p>- Campfire is a web-based group chat tool that lets you set up password-protected chat rooms. Invite a client, colleague, or vendor to chat. Link to a room on your intranet for internal communications.
- web based, nothing to download or install
- free for up to four chatters on-line simultaneously, various paid plans
- iPhone, iPad, Android apps exist<p>Testing with the free trial will have to wait until after the holiday weekend.
<a href="http://www.olark.com" rel="nofollow">http://www.olark.com</a><p>It works with existing clients like gchat, etc. I've used this on 3 or 4 of my websites and it works really well. They also have a free version for one operator.