Fastmail was down

I'm a happy Fastmail customer, but the number of outages recently has been a little concerning. There has been at least one outage per month for the past several months. And what's worse is that I've never seen a postmortem published. It's hard to maintain confidence in a service that isn't being transparent about why they keep having outages, or what they're doing to prevent future outages.

Fastmail is an excellent company with an amazing product. The web UI really is insanely fast. And with keyboard shortcuts you can be super productive. They’re also pushing new standards (JMAP) and seem committed to privacy and best practice etc.<p>Really one of my favourite tech companies.<p>Not an employee just a happy customer!

Haven&#x27;t noticed yet. I want to say most Fastmail incidents come and go without me noticing, apart from their tweets about them.

Just this week, I uninstalled all my desktop mail clients: no more Thunderbird, MailMate, or eM Client.<p>Fastmail&#x27;s web app feels faster, uses fewer resources, and has the same UI on all of my computers.<p>Instead of redirecting all other accounts into Fastmail, it has a simple UI to setup fetching-from and sending-as from other mail providers, and with using my own domain, it does not feel like a lock-in.

I love how Fastmail challenges the status quo (for the better) down to the smallest of details like them NOT using <a href="http:&#x2F;&#x2F;statuspage.io" rel="nofollow">http:&#x2F;&#x2F;statuspage.io</a> for there status page but instead use an opensource offering called &#x27;towncrier&#x27;.<p>This company is a breath of fresh air.

Love fastmail. 500 aliases means a unique email login for every single online account. Hope they fix this soon.

Fastmail&#x27;s web UI has a really annoying bug on macOS Safari where it locks up the browser tab burning 100% CPU, and the only way out is to close the tab. Happens to me roughly every two days. I wish I had some steps to reproduce it, but it just comes up randomly when clicking on messages.<p>I like the web UI, but if a desktop mail client crashed this often, I&#x27;d have deleted it long ago and switched to a different program. With webmail I don&#x27;t have that choice.

Hugops to the team firefighting.

I&#x27;m in the western US. I noticed it for a few minutes and assumed it was my internet connection. Love these guys.

Most people would expect an open postmortem on Twitter or at the news blog of the service, as this is normally what is done. Going through level 1 support or through any of the support channels is too much of a burden for customers, due to likelihood of this resulting on an unknown, not so fast, number of communication hops. Being a company with focus on privacy, is normal to expect them to be quick to give explanations and open by making it easy to get to postmortems

Seems to be resolved, noticed it 15 min ago for a couple of minutes. My first incident with fastmail and am very pleased with the fast and easy to find updates from the team.

Haven&#x27;t noticed any issues (London), but I do appreciate the attention FastMail give to their uptime and outages, given they handle something as critical as email.

Curious, I thought I&#x27;d noticed issues this morning at around 6 AM CST, I wonder if it has something to do with that. Hopefully this doesn&#x27;t result in any dropped emails that arrive at Fastmail during this outage..<p>edit: Looks like no mail has been lost.

Just wrote some emails, checked things, completely fine for me. It might be affecting people in other areas.

Noticed no problems today, west coast, I have their web mail interface always running in an open tab

We should distinguish between fastmail being down and access to it being down.

Beyond E2EE and being Swiss-based, how is FM different from ProtonMail?

This is affecting me (East US)

All working fine here

Will take this opportunity to mention Migadu[0]. Their pricing is simply based on email volume, at all pricing levels you get a ton of features. The web interface is really good if you like that sort of thing, the support is responsive and helpful. They&#x27;re also based out of Switzerland as well in case that&#x27;s significant to you. Highly recommended.<p>0. <a href="https:&#x2F;&#x2F;www.migadu.com&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.migadu.com&#x2F;</a>