I recently moved from NYC to SF. While I'm sure there isn't much love for Comcast here, either, I had a much better experience with them than I ever did with Time Warner. I called Comcast the day I moved in and told them I had my own router. They told me to connect it and it worked...I had internet access! After dealing with TWC for 10 years, this seemed like a miracle. It's sad how low my expectations had gotten. TWC would insist on sending a tech to your apartment (I won't get into the appointment time windows they propose and deliver on) to connect two cables before they turned on your internet. Anyways, this letter brought back some bad memories.