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MacBook Owners' Butterfly Keyboard Lawsuit Gets Class Action Certification

204 点作者 ek750大约 4 年前

14 条评论

cletus大约 4 年前
I actually blame Johnny Ive for this clusterf*ck. Ive famously pursued a crusade for thinness. It&#x27;s said that design is the art of compromise. Well, Ive took a no compromises approach to thinness and it showed.<p>Look no further than the 12&quot; Macbook. One port (also needed for power), lower power CPU and (I believe?) the start of the dreaded butterfly keyboard. IIRC the butterfly keyboard&#x27;s raison d&#x27;etre was to shave half a millimeter off the thickness of a Macbook. That&#x27;s... it. Oh and that same crusade is probably a big part of why we lost the MagSafe adapter.<p>Compare the 12&quot; Macbook to the (2010 and onwards) Macbook Air. A good compromise of thinness, power, ports and price point. For years, many (including myself) just wanted an upgrade to the Macbook Air with a retina display (and more modern ports). But we didn&#x27;t, we got the &quot;no compromises&quot; Macbook instead.. until that was (thankfully) killed and the macbook Air came back.<p>And sure Ive designed the 2008 Macbook Air and he deserves credit for his design but... he clearly went off the deep end at some point after that.<p>The M1 Air even got rid of the stupid touch bar (thank God).
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baby大约 4 年前
Both my work macbook pro and my personal macbook air have keyboard issues. My personal skips or double hits the letter “e”, which has been a nightmare because I’ve been writing a book the whole time. My work laptop is worse, the command key doesn’t work most of the time. Sometimes I try to copy something, I’ll hit command-c and instead it’ll overwrite my selection with “c”. So I try to undo and hit command-z, so it’ll write “cz”, I hit a number of time which gets me “czzzzzz” (which is funny if I’m on VC and sharing my screen). Then the undo works, I try to copy again, and I hit the same issue again. Im convinced that my mental health has taken a toll in parts due to this. I’m also convinced I have many typos in my book because of this as well.
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_ph_大约 4 年前
Keyboards shouldn&#x27;t fail as often as the butterfly keyboards did (and the fact that the most commonly used letters tended to fail first points rather to a wear issue than just breadcrumbs), but most of all, it shouldn&#x27;t take more than $100 to exchange a failed keyboard. But with the &quot;repair&quot; costs charged for the laptops, they become a write-off basically as soon as they fail out of warranty.
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batterylow大约 4 年前
It&#x27;s the worst typing experience I&#x27;ve had to date <a href="https:&#x2F;&#x2F;datacrayon.com&#x2F;posts&#x2F;tools&#x2F;misc&#x2F;macbook-butterfly-keyboard-problems&#x2F;" rel="nofollow">https:&#x2F;&#x2F;datacrayon.com&#x2F;posts&#x2F;tools&#x2F;misc&#x2F;macbook-butterfly-ke...</a>
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luxuryballs大约 4 年前
Sweet so maybe I’ll be able to get a big enough payout to afford an entire can of duster.
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ornxka大约 4 年前
Am I the only one who thinks that no travel + tactile feedback actually sound like two highly desirable properties for a keyboard? Whenever I use someone else&#x27;s butterfly keyboard I&#x27;m impressed and a bit jealous, but as I&#x27;ve never used one for long, I can&#x27;t say whether it&#x27;s really an improvement.
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turtlebits大约 4 年前
Not sure if just me, but the Butterfly keyboard is the best keyboard I&#x27;ve ever used on a notebook. The thinness didn&#x27;t matter to me, typing feel felt so much more stable and solid. I don&#x27;t believe it was created due to a pursuit of thinness.<p>That said, I didn&#x27;t have failures other than a couple of minor occurrences, twice I had to clean out my 2016 (with blown air), and never had any issues on my 2018.
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unfocused大约 4 年前
Super anecdotal comment here, but my down arrow key on my Macbook Air M1 2020 was recently sticking. No spills. Removed it, found nothing, and tried to put it back, but now I&#x27;ve cracked the key. Off to the Apple Genius bar I go. I&#x27;ve had it for nearly 4 months now. Hopefully this is just a one off.
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wintermutestwin大约 4 年前
So what does this class action mean in real terms? I have an impacted MacBook and it will run out of the repair date in a few months. Is that going to get extended? If not, am I going to get the massive loss in resale?<p>I am assuming it means the lawyers will make bank and I&#x27;ll get a check for a hundred or so.
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erlich大约 4 年前
This is one of the few times someone has lied directly to my face, and I will always remember it.<p>The issue was plastered all over the internet with people even writing apps to solve the issue by disabling key-repeat etc.<p>I go into the store and say &quot;my MacBook is doing the double key press thing, same issue everyone&#x27;s talking about online&quot;, and the guy says to me &quot;oh we are not aware of this&quot;. I should have done a Google search to show him all the posts in retrospect.<p>It was such blatant bullshit. They repaired my MacBook under warranty, but just useless lying to customers.
high_derivative大约 4 年前
I will never forget getting my Butterfly MBP repaired (within the warranty), and the Apple employee telling me it would have been $600 but they were generously doing this for free, this time.
shepardrtc大约 4 年前
If anyone is having issues with a butterfly keyboard, please try this: <a href="https:&#x2F;&#x2F;support.apple.com&#x2F;en-us&#x2F;HT205662" rel="nofollow">https:&#x2F;&#x2F;support.apple.com&#x2F;en-us&#x2F;HT205662</a><p>It fixed many keys for me after I had just about given up.
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baby大约 4 年前
Anyone knows what happen if I bring my defective laptop back? Macbook air 2019. Can I return it or will they just fix the keyboard.
drivebycomment大约 4 年前
I&#x27;m not sure I fully understand the rationale behind this lawsuit. I hated butterfly keyboard the moment I tried it, which is why I stopped upgrading&#x2F;buying MacBook Pro entirely. People who bought had all the chances to try and decide not to buy, or to even return after trying. They stuck to it.<p>What&#x27;s the ground for the class action ? Did Apple make any misleading presentation ? Otherwise, this feels like suing simply because you don&#x27;t like the product (when they had all the chances to not buy or return).
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