> "We're not blaming one employee," said Chief Availability Officer Darryn Dieken<p>> And the engineer who sidestepped Salesforce's carefully crafted policies and took down the platform? "We have taken action with that particular employee," said Dieken<p>As @vlovich123 has mentioned as well, this is a clear signal to avoid this company because of this exec.<p>The action that should have happened was at Dieken's level. There doesn't seem to be any level of acceptance from Dieken. The entire press release focuses on an individual and not the collective organisation.<p>Look at how much better this reads from a culture standpoint, general PR, leadership, etc:<p>We failed our customers today. Today we found that our processes within our company don't provide the necessary automated checks to make sure our emergency rolls out are done in the same predictable fashion no matter the change.<p>I as Chief Availability Office take this burden on starting with myself and working with my teams have crafted a short term fix and longer term plans to prevent an issue like this from ever happening.<p>We're doing...blah blah