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Saying Good Bye to Hey.com

202 点作者 tachyons将近 4 年前

34 条评论

rikkipitt将近 4 年前
I&#x27;m thankful for Hey and the underlying work that is seeping back into Rails – specifically Action Mailbox. It has enabled me to create a product* that goes someway to helping with email burnout.<p>In a nutshell: Programmable email addresses that you can make on the fly (or in advance). Each with an intrinsic timer&#x2F;buffer that sends a single email containing all the messages received in that period.<p>I.e. get one notification per day&#x2F;week&#x2F;month for a certain email or topic instead of a constant distracting stream of noise.<p>* <a href="https:&#x2F;&#x2F;www.paced.email" rel="nofollow">https:&#x2F;&#x2F;www.paced.email</a>
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kochie将近 4 年前
Out of all the services I pay for the $50 a year I pay for Fastmail has to be the best value for money I get.<p>Fastmail really is a no nonsense email provider that just works and the R&amp;D work they&#x27;re doing is going to be worthwhile in the near future.
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Wowfunhappy将近 4 年前
&gt; Proprietary Clients: You cannot use your own email client to access Hey. The stated justification for this is just lazy imo. Even Gmail which launched with a then unique labels and smart organization still allows IMAP support. The Screener could very well have been a mapped IMAP folder, and you could just move to Inbox to accept new emails in. When you build on top of an open protocol and then refuse interoperability, it reeks of an old Microsoft playbook.<p>I’d actually flip this around—I don’t see any reason Hey couldn&#x27;t and shouldn&#x27;t just be an email <i>client</i>, which could work with any existing service.<p>Unless it&#x27;s a strategy to lock in users. No deal for me, thanks.
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eastern将近 4 年前
I too paid for one year of Hey and it delivered a genuine surprise for me: a renewed appreciation of Gmail ;-)
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knadh将近 4 年前
I&#x27;ve had a personal e-mail ID on a custom domain for a long time that I&#x27;ve connected to everything from self-hosted setups to several providers including GMail. The web UIs have never been an issue thanks to Thunderbird.<p>Last year, I switched to ProtonMail (Thunderbird on Linux with their &quot;bridge&quot; client). Works flawlessly, spam classification works well alongside Thunderbird&#x27;s junk classification, and the mobile app is pretty slick too.<p>Anecdotal experience being, a local client like Thunderbird (mine still has e-mails from 18+ years ago) + whatever provider via IMAP&#x2F;POP has been a rock solid setup that has withstood time. It might not be wise to trust any cloud e-mail provider in the long run.
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agd将近 4 年前
I’ve used Hey for over 6 months and am enjoying it.<p>It supports my needs:<p>- No notifications by default<p>- Helps me reduce inbox clutter (I try to minimise the amount of email I receive)<p>- Privacy first by stripping out trackers (this alone makes it worth it for me)<p>- Great ‘reply-later’ feature which I use all the time<p>It’s not perfect but I’m happy.
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gherkinnn将近 4 年前
As somebody who doesn&#x27;t use Email much, Hey is a blessing. I just do not care about folders or labels. All I want is a place to store order receipts and manage the two emails a week I write. Its a simple tool for my simple problem.<p>An interesting conversation is to be had regarding the tech stack. I never used Basecamp, but Hey does indeed feel sluggish. And I&#x27;d wager most of these issues could be solved by adding, gasp, more JS to the page. Partial DOM changes, optimistic updates, keep a little state on the FE before sending a request to reduce the number of slow round trips, etc.<p>Outlook 365, despite offering a million features I don&#x27;t care about, is incredibly fast.
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ksec将近 4 年前
&gt;It is Slow &amp; Ugly<p>&gt;So much of Hey’s interface feels slow. Clicking through email threads, searching, opening up attachments, the Electron wrapper Web application, the clumsy mobile apps, all of them feel just slow, clunky and ugly.<p>Which is why response time is crucial. There are plenty of users from say AUS, SG, Japan, or Europe that are 100ms+ RTT minimum and in some cases up to 200ms RTT. I would imagine with Email, there is a possibility of moving Server much closer to client. And Ruby Rails ( Active Record ) aren&#x27;t exactly known for being good at serving resources with low latency. Hopefully there will be many more work and improvements to be extracted from Hey.
logronoide将近 4 年前
The launch of Hey was a masterclass about how to create the right hype around a product that nobody cares or needs. They are genius selling themselves. But that’s not enough because they aren’t able to find a product that people want in large amounts.
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paxys将近 4 年前
I tried Hey for a little bit, and feel that it replicated a lot of the mistakes which eventually failed Google&#x27;s Inbox app. Everyone is looking for <i>less</i> process and overhead out of their email inbox. I don&#x27;t want to spend time triaging and categorizing messages. I don&#x27;t care about news feeds in my mailbox. I don&#x27;t want another file share or reminders app. Give me an ordered mailbox with a good spam filter, and that&#x27;s it.
nscalf将近 4 年前
I mostly disagree with this breakdown. The product is great if you&#x27;re not making email your full-time job. I love the screening process, I find I get less spam in my inbox than I did with gmail and miss less emails that I care about. The minimalist design with only a couple of things I care about is a net positive versus other services interface that is flooded with features I don&#x27;t really care about.<p>Really the only major gripe I&#x27;ve had with Hey is the lack of calendar integration. I don&#x27;t give out my hey email because it is a pain to handle calendar invites, I give out my gmail and forward the emails to hey.<p>All of that being said, I get why power users aren&#x27;t happy with hey. But I&#x27;m not sure it was made for power users, I think it was made for people who hate email and want as little of it in their life as possible.
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effisfor将近 4 年前
For mental health, I&#x27;ve found it a great relief from Gmail. If you feel your mental health is affected not only by noise, but also privacy violations, supporting monopolies etc.<p>From a designers&#x2F;UX perspective, there are some thoughtful touches. &quot;The feed&quot; is not just a bucket&#x2F;folder, but the UI changes for all those newsletters, and I&#x27;ve found that calming. I actually read the curated list of newsletters I&#x27;ve signed up to now, once a week or so in a magazine-like stream without the dozen buttons required for a letter-like email.<p>The &#x27;reply later&#x27; feature allows me to put aside a few emails over a couple of days, then click the &#x27;focus and reply&#x27; button and those emails come up in a clean list with a stripped-back interface which moves on to the next email in the stack.<p>Despite the on-trend aesthetics, this is a thoughtful piece of design, which I moved to for the above reasons and is delivering on.<p>The support has also been excellent. I submitted a feature request, they got back personally quickly, and then a couple of months followed a personable (possibly automated) email saying the feature I&#x27;d requested was now live. (Notion is also in the habit of attending to its users like this).<p>All email clients are garbage-out if we keep putting garbage in, but as a person looking for a more calming space to manage the deluge, I would say the above review is limited in scope in understanding what Hey is designed for. Why build another email client if it doesn&#x27;t make some opinionated moves contrary to the state of the art?
acjohnson55将近 4 年前
I&#x27;ve canceled my subscription largely because I don&#x27;t have faith they&#x27;re going to be able to improve the product at the pace I&#x27;m interested in. I bought Hey more for its potential and stated intentions than its current reality. But with nearly half of the company leaving, due to what I consider poor executive leadership, I&#x27;m expecting the product to be in maintenance mode for the foreseeable future.
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pimterry将近 4 年前
I&#x27;d really recommend <a href="https:&#x2F;&#x2F;missiveapp.com" rel="nofollow">https:&#x2F;&#x2F;missiveapp.com</a> as an alternative (not affiliated, just a happy customer).<p>Lots of team features, but even for individuals it has things like thread merging, snooze, tracker blocking, alias support, email templates, etc etc. Huge boost for work email vs gmail.<p>Also, it&#x27;s available only as a UI on top of your existing mail server, so super easy to migrate on&#x2F;off and plays nicely with other tools &amp; clients.
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stefano_c将近 4 年前
&gt; There are no tags, or labels, no other folders or any other buckets of organization.<p>Actually there are labels (and what&#x27;s the difference between a tag and a label?)<p>&gt; [...] there’s no automatic organization here<p>When you get an email from a new contact you decide where it (and future emails) should go; you can also change the destination after it has landed in your Imbox.<p>&gt; It is Slow &amp; Ugly<p>This is very subjective: I like the UI a lot, and I&#x27;ve never perceived any slowness (Gmail, on the other hand...)
shafyy将近 4 年前
I&#x27;m happy with Hey, and we also started using Hey for Work at our small (2 people) company.<p>What I like about Hey:<p>- Screener feature that let&#x27;s you just quickly hide senders (or whole sender domains) quickly<p>- The three basic categories, Imbox, Feed and Papertrail work great for me. I never used folders or labels in Fastmail or Gmail, but I use this categorization<p>- The Recycling feature that automatically deletes old emails is a nice touch<p>On top of that Hey for Work offers great collab features like sharing an email thread with a coworker without needing to do the BCC dance (they get instant access to the whole thread), thread merging and thread collections are also useful features (not exclusive to Hey for Work, but I found them most useful in a work context).<p>Their customer support is also super fast and helpful.<p>Some comments here mention that it feel slow and sluggish. For me it&#x27;s as fast as Fastmail, faster than the bloated Gmail for sure.<p>I was using Fastmail before and also liked it - but what sets Hey apart from Fastmail is that they are trying new things to improve the whole email experience. I understand that it might not work for some people, but it sure works for me.
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diragon将近 4 年前
Basecamp is the kind of company whose products I would happily pay for, but $50&#x2F;year is too much for this service for me.<p>In .fi there&#x27;s a non-profit that&#x27;s been running from 2006. For 40e&#x2F;year they give me 550GB space, email (SMTP &#x2F; IMAP), shell and a good Matrix homeserver.
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ppetty将近 4 年前
I agree with several points in the post.<p>I’m currently &amp; primarily using Fastmail but wanted to give Hey a shot. For me, I’ve added some changes to Fastmail that are analogs of Hey features. For example, any incoming mail that isn’t from an address in my Contacts is filed in a folder called Screener. I also set up folders called Feed &amp; Paper Trail … and for each of those I have added Contacts to groups also called Feed &amp; Paper Trail; where new emails from Contacts in those Groups go directly to those folders. Pretty straight forward,and in my email client &amp; on Fastmail.com I can easily see unread emails in each folder. (You can’t see all folders in Hey.)<p>I also have done the same for emails related to kids school related emails. I can’t arbitrarily add folders that belong in a bucket like that with Hey (yet). That inflexibility is a trademark of Basecamp &amp; all the associated tools and functionality; and will probably be ok for many.<p>The author does inaccurately claim Hey doesn’t have Labels &amp; that you can’t automatically label things. Maybe that’s what I’m supposed to do with the ~ 10 school emails I get per day. But for the next few months I’m going to keep up with the new features &amp; toward the end of my year long commitment give it one more go.<p>So far, though; the things I really like I have been able to replicate for the most part. Even hey@world.com functionality can be achieved with email publishing on most open source blogs.<p>I think Hey is great, but in a way it reminds me of the Dropbox Apple acquisition story where Jobs said Dropbox was a feature. Hey seems like a lot of features. Gmail was a game changer, I’m not sure Hey is.
benjaminjosephw将近 4 年前
&gt; It’s Easy to Switch<p>Why would you list this along with the negative points? It implies that vendor lock-in is a reason <i>not</i> to switch providers. Surely this should be the expected norm and not something to call-out as a reason for leaving a service - doing so encourages product builders to avoid such an important facility.
sanketsaurav将近 4 年前
This is a great product critique. I went through a similar thing with HEY — subscribed in curiosity (and awe of Jason&#x27;s product demo skills, also the Twitter hype in part). I cancelled my subscription after 2 months because of similar reasons mentioned in this post and went back to Gmail.
franz899将近 4 年前
I didn&#x27;t renew mine either. My two main reasons are the mess they caused a few weeks ago and how bad the search is. HEY has a great feature that lets you merge multiple threads under one name, but they do not have a higher weight over any other email subject or body. I&#x27;ve found myself lost in a long list of non-relevant emails when searching for a merge thread name, having to scroll email after email; how can they not give a higher weight to a custom string that I chose? All of this on a less than one-year-old archive, I don&#x27;t know how this system can work overtime.
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benhurmarcel将近 4 年前
&gt; There are no tags, or labels, no other folders or any other buckets of organization.<p>There are labels: <a href="https:&#x2F;&#x2F;imgur.com&#x2F;a&#x2F;BPPrvoG" rel="nofollow">https:&#x2F;&#x2F;imgur.com&#x2F;a&#x2F;BPPrvoG</a>
coldtea将近 4 年前
Refreshingly the main issues weren&#x27;t about the controversy, as I feared, but actual points of product critique. Though for some mysterious reason the author also felt like they have to mention it...
yosito将近 4 年前
I&#x27;d love to see an email productivity tool that doesn&#x27;t require me to switch email addresses and email providers. Sometimes a productivity paradigm works, sometimes it doesn&#x27;t. The provider I choose depends more on things like security, privacy, reliability and cost. My email addresses are a catch all tied to my domain, and ideally never change. I don&#x27;t want to have to switch providers and email addresses just to test if a different productivity paradigm works for me.
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ChrisArchitect将近 4 年前
decent breakdown of what this guy didn&#x27;t like but also comes across like he went in not really understanding some of the feature offering. He doesn&#x27;t want Screener work, ok. Maybe it wasn&#x27;t supposed to be taking care of all your bad incoming email automatically. The thing about third party apps is weak. Like, seriously, it&#x27;s all in on Web for Basecamp and many of us everywhere, so you probably should have understood that? The whole Hey product is about the interface and the change in mentality about how to use&#x2F;interact with email. Letting you go use mail in some old interface defeats the purpose. (not against open protocols, IMAP, interoperability, but I get this idea and like so many of us live in Gmail etc now anyways. It&#x27;s not 2004 when gmail launched and no one knew how big it was gonna be so they left POP open)
abinaya_rl将近 4 年前
If your mental health is important, then I would suggest Hey is a great relief from Gmail and other services. It just prevents random people from emailing you and the Screener allows you to filter them and nudge them.
stephc_int13将近 4 年前
I also tried it when I was looking for a Gmail alternative, I used it during a few days but I was not impressed and chose to use a good old desktop email client instead.<p>I think using webmail is a bad idea after all.
timdaub将近 4 年前
Hey! Where is encrypted email?
avipars将近 4 年前
I never used them... would rather pay for protonmail or use my own mailserver
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jakeva将近 4 年前
In recommending Fastmail<p>&gt; Less opinionated of course, but you get more work done.<p>It seems like a harsh take to me. Putting aside the philosophy of work as a virtue, I have also had Fastmail for many years and it&#x27;s not much different than Gmail or Yahoo or any other service I&#x27;ve had. What I like about Hey.com is that I feel supported in my decision to just fucking block things I didn&#x27;t ask for, or don&#x27;t remember asking for, or just don&#x27;t want anymore. It invites me to block them.<p>but that&#x27;s just me
terminalserver将近 4 年前
Basecamp will be sold within a year.
bnt将近 4 年前
(Maybe) not in particular related to Hey.com, but I&#x27;m worried about the amount of people (apparently 50%) who left Basecamp, and how that will reflect on the future development of their services (Basecamp, Hey) but also on Ruby on Rails and the surrounding ecosystem (like Stimulus, Turbo etc). I&#x27;m one of those (rare?) folks who still think Rails is a fantastic framework and it suits most of my private projects just fine (I haven&#x27;t felt the need for a SPA approach in my last 2 years) - but I&#x27;m now hesitant to start anything new on Rails because I don&#x27;t know who will pick up maintenance of Stimulus, Turbo and multiple Rails gems.
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Quarrelsome将近 4 年前
Sorry, is this an advert for fastmail? Cause it kinda looks like it.
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samtrack2019将近 4 年前
I stopped my subscribtion, the company doesn&#x27;t inspire confiance, i don&#x27;t care what&#x27;s going on with their morale wrt their employees but a lot of people does and their business model is falling
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