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Amazon announce two new leadership principles

124 点作者 dmkirwan将近 4 年前

45 条评论

soared将近 4 年前
For those not familiar, the two new ones are below. I never worked at amazon, but throughout the (grueling) interview process you have to memorize these and every question you answer needs to intertwine some of these principles. They tell you to have 2-3 “stories” of how you exemplify each principle. IMO with how many they have it doesn’t make sense since you are bound to forget nearly all of them day-to-day. And honestly you can just think of anything you’ve done and slightly twist it to make it align with a principle. Meh.<p>Strive to be Earth’s Best Employer<p>Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment. They lead with empathy, have fun at work, and make it easy for others to have fun. Leaders ask themselves: Are my fellow employees growing? Are they empowered? Are they ready for what’s next? Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere.<p>Success and Scale Bring Broad Responsibility<p>We started in a garage, but we’re not there anymore. We are big, we impact the world, and we are far from perfect. We must be humble and thoughtful about even the secondary effects of our actions. Our local communities, planet, and future generations need us to be better every day. We must begin each day with a determination to make better, do better, and be better for our customers, our employees, our partners, and the world at large. And we must end every day knowing we can do even more tomorrow. Leaders create more than they consume and always leave things better than how they found them.
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usui将近 4 年前
Hahaha — not a sarcastic&#x2F;malicious laugh. I went through the Amazon interviewing circuit and I remember these principles. I like them. The reason I found this funny is because the two new ones,<p>1. Strive to be Earth’s Best Employer<p>2. Success and Scale Bring Broad Responsibility<p>seem really different in tone relative to the other ones. Everything else sounds like a directive that one cannot disobey, while the confident tone goes down in #1. It&#x27;s like someone talking tough on certain things, but then in another topic lowers his&#x2F;her voice and goes slightly quieter<p>#2 doesn&#x27;t exactly sound as much of a guiding principle. I can see how one could use it as one, but it sounds more like a fact—a piece of information that is just true regardless of it being a leadership principle or not<p>I&#x27;m at least glad they recognize the issues and are trying to make a statement on it. Hoping that they act on it
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openasocket将近 4 年前
AWS employee here. If you aren&#x27;t aware, Amazon Leadership Principles are a bit more than the usual wishy-washy &quot;mission statements&quot; you see at a lot of other companies. When I first started I thought they were kind of dumb, but what they do is they give a sort of shared vocabulary when talking to management. It lets you take a position in a way that managers and other employees will take seriously. I&#x27;ve seen people unironically invoke leadership principles in meetings. Saying &quot;I&#x27;m going to disagree and commit here&quot; to explain you think a particular decision needs more discussion. Saying we need to &quot;bias for action&quot; when you feel there&#x27;s too much hesitancy or red tape in the way. And &quot;Customer Obsession&quot; tends to come up a lot when you want to prioritize new features or make improvements. I&#x27;ve personally used that one when people have tried to explain away a bug in a tool or service as you just not using it &quot;properly&quot;. Yeah it&#x27;s a bit silly, but sometimes they are really helpful.
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mbostleman将近 4 年前
Amazon has a lot of businesses, so I&#x27;m not really sure who their &quot;customer&quot; is without a specific context, but I can tell you that as a seller on Amazon, I am not the center of anything. My experience with this company is exactly what you&#x27;d expect from the rotting quality of a monopoly. I don&#x27;t think any amount of &quot;leadership principles&quot; will help. I think that competition is the only cure.
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thesuperbigfrog将近 4 年前
&gt;&gt; Strive to be Earth’s Best Employer<p>They have a long way to go on this one:<p>1) Many of the headquarters &#x2F; office jobs require super long hours and are high stress. Employee turnover is high and mental health issues are common.<p>2) Warehouse and delivery jobs are known for demanding quotas that are practically unrealistic. Working conditions are terrible and management is unsympathetic.<p>3) In nearly all environments, employees are seen as a replaceable commodity to be exploited, pushed to the limit, and then replaced with new blood after burnout or turnover.
dev_snd将近 4 年前
There&#x27;s a great talk by Brian Cantrill about Leadership principles [0] which also includes a discussion of the Amazon Leadership principles. He argues that Amazon&#x27;s leadership principles actually aren&#x27;t helpful and don&#x27;t make much sense and I tend to agree.<p>[0] <a href="https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=9QMGAtxUlAc" rel="nofollow">https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=9QMGAtxUlAc</a><p>(The part about Amazon starts around minute 26, but I recommend watching the whole talk)
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mushufasa将近 4 年前
In contrast, check out netflix&#x27;s corporate culture principles.<p>The first few slides call out that Enron&#x27;s main &#x27;corporate value&#x27; was integrity. <a href="https:&#x2F;&#x2F;igormroz.com&#x2F;documents&#x2F;netflix_culture.pdf" rel="nofollow">https:&#x2F;&#x2F;igormroz.com&#x2F;documents&#x2F;netflix_culture.pdf</a>
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deanclatworthy将近 4 年前
Could we take a step back from the scepticism and acknowledge that maybe this is a sign of a company that is trying to change. Unlike google which actively chose to be evil, maybe this a sign of change at Amazon leadership - realising the damage it&#x27;s doing to their reputation.<p>Amazon has huge issues to overcome in the near future. I have no doubt the quality issue with their products is going to reach boiling point in the same way it has with warehouse conditions.<p>Let&#x27;s see.
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gameshot911将近 4 年前
As a whole, these are really good leadership principles. I strive to exemplify these in my own work, and can think of many cases where the leaders I admire exhibit these attributes.<p>Separately, it makes me curious how individual Amazon managers, and the company as a whole, jive these principles with many of the public, consumer-facing concerns raised nowadays. Things like fake reviews and mixed, counterfeit stock. No doubt there ARE good reasons if one was privy to the whole view, and odds are there are very serious efforts (past and present) to improve things. It&#x27;s just a good opportunity to reflect on how you can have an organization with great leaders, admirable stated values (that most employees probably take to heart), and still have fundamental, mission-critical issues at play that <i>outwardly appear</i> to be being ignored.
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ALittleLight将近 4 年前
It&#x27;s crunch time, need to hit a critical milestone, severe bug. We need to bring in the team over the weekend to get it done. &quot;Well, I think that working over the weekend goes against &#x27;World&#x27;s Best Employer&#x27;&quot;.<p>&quot;Yeah, but success brings the responsibility to work over the weekend. Plus, being the best employer means helping employees grow, and you&#x27;ll get plenty of time to grow Saturday.&quot;<p>These sound like banal corporate platitudes to me. Maybe an attempt to put an imprint on post-Bezos culture.
dmkirwan将近 4 年前
Apologies if the title seems click-baity. It would have been too long if I included the new principles in there.<p>The new principles:<p>* Strive to be Earth’s Best Employer<p>* Success and Scale Bring Broad Responsibility<p>I don&#x27;t work at Amazon, but it&#x27;s my understanding that they take their leadership principles seriously and use them as they make decisions every day. They do not live up to these two new principles today, but this does seem like a significant step.
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subsaharancoder将近 4 年前
I worked at AMZN for about 2 years and one thing that I found rather interesting and quite disturbing is how people regurgitate the leadership principles to drive points home and sometimes to bash someone into submission. It was not uncommon to hear someone literally use 2-3 principles in a sentence to emphasize something e.g. &quot;Demonstrate your bias for action and earn the trust of the people you are working..&quot; Funny thing is when I interview at other companies I always use the principles as a reference to answer the questions :-)
trhoad将近 4 年前
Putting bullshit-bingo &quot;principles&quot; up on a website is easy.<p>Tackling abhorrent amounts of waste and damage to the environment is difficult [1].<p>[1] <a href="https:&#x2F;&#x2F;www.theguardian.com&#x2F;technology&#x2F;2021&#x2F;jun&#x2F;22&#x2F;amazon-faces-mps-scrutiny-after-destroying-laptops-tablets-and-books" rel="nofollow">https:&#x2F;&#x2F;www.theguardian.com&#x2F;technology&#x2F;2021&#x2F;jun&#x2F;22&#x2F;amazon-fa...</a>
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atlgator将近 4 年前
&gt; Strive to be Earth’s Best Employer<p>The phrasing is interesting on this one. Amazon&#x27;s leadership principles have historically been commandment-style edicts followed with unabashed zeal, but this new principle basically says &quot;We&#x27;ll try&quot;
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drewcoo将近 4 年前
They couldn&#x27;t just write &quot;Avoid Bad Press?&quot; That seems to cover it more succinctly and it&#x27;s externally visible, as opposed to the aspirational junk.
troelsSteegin将近 4 年前
My question is &quot;how is the talk walked&quot;? How does action relative to the 13 Leadership Principles translate to performance evaluation at Amazon? Is there a rubric, or are the principles a context for describing someone broadly? Is there an &quot;L.P. metric&quot; or somesuch for looking at strategic decision?
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strife25将近 4 年前
&quot;Are Right, A Lot&quot;<p>Does this value annoy anyone else? It screams to me that the only people whose opinions are respected are the ones in leadership positions.
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jpxw将近 4 年前
&gt; helps us relentlessly pursue our mission of being Earth’s most customer-centric company, best employer, and safest place to work.<p>I think I’d have more respect for Amazon if they were just honest. It’s clear that they’re not the “best employer” in the world, and furthermore I don’t think they ever can be - their business relies on a fleet of low-paid workers doing manual labour.
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mentos将近 4 年前
Great how about Amazon creates a single AWS page so I can see all of my resources currently in use with an easy way to cancel each and not be surprised by billing.<p>If you want to build back trust start there.
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helen___keller将近 4 年前
I&#x27;ve heard that AWS is struggling to hire and retain, so I see this &quot;Strive to be Earth&#x27;s Best Employer&quot; and &quot;Success and Scale Bring Broad Responsibility&quot; as attempts to reform their image as needed to bring in and retain employees.<p>Best of luck to them. I&#x27;m considering new positions, but not with AWS: if I interview with AWS it&#x27;ll just be for a stronger position negotiating with other employers. Too many red flags at Amazon.
PaulDavisThe1st将近 4 年前
If you&#x27;ve worked with Jeff Bezos (I did), you&#x27;ll recognize this document as an attempt to publically document his conception of his own &quot;best self&quot;.
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erwinkle将近 4 年前
Well their Frugality principle certainly checks out according to the press. Who needs bathroom breaks when you can pee in bottles?<p>&quot;Frugality Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.&quot;
aaronbrethorst将近 4 年前
This would feel less self-serving if they weren&#x27;t making the changes in the midst of:<p>1. Being concerned about literally running out of people to hire. <a href="https:&#x2F;&#x2F;www.businessinsider.com&#x2F;amazon-warehouse-turnover-worker-shortage-2021-6" rel="nofollow">https:&#x2F;&#x2F;www.businessinsider.com&#x2F;amazon-warehouse-turnover-wo...</a><p>2. A growing, bipartisan consensus in DC about the need for new anti-trust legislation, and also Amazon&#x27;s concern about how &#x27;mean&#x27; FTC Commissioner Lina Khan is (lol). <a href="https:&#x2F;&#x2F;www.theverge.com&#x2F;2021&#x2F;6&#x2F;30&#x2F;22557456&#x2F;amazon-lina-khan-recusal-petition-federal-trade-commission-antitrust" rel="nofollow">https:&#x2F;&#x2F;www.theverge.com&#x2F;2021&#x2F;6&#x2F;30&#x2F;22557456&#x2F;amazon-lina-khan...</a>
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garrickvanburen将近 4 年前
16 principles to remember?<p>1. That’s just too many to remember, let alone navigate.<p>2. Seems to violate “invent &amp; simplify”
turtle_san将近 4 年前
&gt;&gt;Leaders work every day to create a safer, more productive, higher performing, more diverse, and more just work environment.<p>Very smart of them to push for a diverse workforce, weak collective feeling so worse at labor organizing.
guruparan18将近 4 年前
So the new ones are? Interesting.<p>* Strive to be Earth’s Best Employer<p>* Success and Scale Bring Broad Responsibility
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eplanit将近 4 年前
We&#x27;re within days of Bezos&#x27; departure, and Amazon is immediately signalling traditional, boring &quot;Mission Statements&quot; (this one about &#x27;leadership&#x27;). Oddly, the statements (which often refer to we, our) are signed by nobody -- no names at all to associate with the (banal and predictable) words. I&#x27;m no cult fan of Bezos (his personality seems annoying), but to become a truly faceless, nameless corporate monolith is...well, expected, I guess.<p>It doesn&#x27;t sound like an exciting place to work, overall.
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gautamcgoel将近 4 年前
&quot;Leaders do not believe their or their team’s body odor smells of perfume.&quot;<p>What a strange thing to say in an official corporate document...
ogn3rd将近 4 年前
&quot;Strive to be Earth’s Best Employer&quot;. I can&#x27;t laugh hard enough. So ironic and also, best for whom? The business? The shareholders? The employees? At current time it is currently the Earth&#x27;s Best Employer for Shareholders. Will that change now that leadership has? As an ex-AWSer, I think not, but time will tell.
datavirtue将近 4 年前
This is what they say but what do they signal to people in the day-to-day operations?<p>Some companies howl endlessly about diversity (say) but the signal is very different when every single executive and manager is a white guy with the same privileged (not self made, parents paid their whole way) background.
tomrod将近 4 年前
Not meaning to make a koan. If this was the culture in place, would the core principles need elucidation?
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innagadadavida将近 4 年前
&gt; Leaders have a vision for and commitment to their employees’ personal success, whether that be at Amazon or elsewhere<p>This basically authorizes firing of employees based on their performance or am I reading this wrong?
kadomony将近 4 年前
Maybe scrap the leadership principles and start over instead of thinking an additional amendment will but you good faith in the community of workers that your company habitually shits on and abuses.
EliRivers将近 4 年前
<i>They work vigorously to earn and keep customer trust.</i><p>Who are their customers? Really? Pretty sure it&#x27;s not Joe Nobody like me, just some random shopper (who, in my case, no longer buys anything except second-hand books on Amazon because of the counterfeiting and so on).<p>Are their sellers the real customers? You hear so many stories about sellers being fucked over (like Cliff Stoll, recently fucked over) though. Is it the big sellers? Just who exactly are these customers they&#x27;re so intent on being trusted by?<p>Or is it that I <i>can</i> trust them; I can trust them to basically not give a fuck, up to and including (fortunately) refunding me when the box turns up broken or full of counterfeit.
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jakupovic将近 4 年前
Good step forward, or two as it may be.<p>Going to need to see some metrics though, then we can set goals on them, isn&#x27;t that how Amazon.com went from garage to world concerns ...
grillvogel将近 4 年前
there are way too many to be meaningful anymore. I work somewhere heavily &quot;inspired&quot; by the leadership principles, but you need to have the smaller core set of values so it is easy to reference them for decision making in your day to day stuff
jellicle将近 4 年前
So if I wanted to be Earth&#x27;s Best Employer, would that entail perhaps raising pay by, let&#x27;s say, $1 per hour?<p>No?<p>Okay.
slumdev将近 4 年前
So I need to rehearse two more stories if I want to interview there? Sign me up for that!
1B05H1N将近 4 年前
I am interested in how Amazon measures being the earths best employer.
outside1234将近 4 年前
Everything is branded for what it is not.<p>Quality Hotels<p>Amazon as Earth&#x27;s Best Employer
black_13将近 4 年前
Nothing they have to say has value
ir123将近 4 年前
Amazon dropping some new theory
oumua_don17将近 4 年前
&gt;&gt; Frugality<p>Should not be applied to employee salaries and benefits and work environment.
seumars将近 4 年前
&quot;Leaders start with the customer and work backwards.&quot; So customers first, workers last?
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decafninja将近 4 年前
Putting aside all the known issues on the warehouse&#x2F;blue-collar worker side of things, we&#x27;ve also been hearing about a ton of very, very, bad stuff on the office&#x2F;SWE&#x2F;white-collar side of the company too.<p>Are we likely to see Amazon get evicted from the pantheon of FAANG? I remember 5? 10? years ago the term FAANG hadn&#x27;t been coined yet. Instead the term being thrown around was &quot;Big 4&quot;, referring to Google, Facebook, Amazon, and depending on who you ask, either Apple, Microsoft, or Twitter.<p>Now Apple is a steady member of FAANG, Netflix joined out of left field, Microsoft got evicted (unless you use the extended FAANGMULA term that seems to be getting some steam), and Twitter seems to have been long left behind.