A common complaint about FOSS development or requirements is that you get what you pay for in terms of support. It's good to see that commercial offerings are not much better!<p>MS office is arguably the biggest piece of commercial software on the planet, and as this neatly shows, you still get bugger all in terms of support. I really dislike the embedded VBA "enterprise" Windows/Office world -- it either works, or you can hack it to work (CF the SO answers) or, if neither of those things are true, you are SOL...