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My MacBook Pro had over 10k USD in repairs

276 点作者 pqvst将近 4 年前

77 条评论

robertlf将近 4 年前
As long as we're having a big bitch-fest here, I'll throw in my $.02. Other than expanding batteries, my laptops have generally been trouble-free. But the problem I do have is that the older my MBP, the slower it becomes when I upgrade the OS. When I upgraded my 2015 to Big Sur last year, it essentially became unusable because it ran so slowly. It now sits in my closet. Apple should stop nagging you to upgrade the OS if your hardware wasn't built to support the newer versions. Just give us security updates and leave the rest alone. I think that would make a lot of users happy.
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pier25将近 4 年前
It&#x27;s absolutely ridiculous that Macs don&#x27;t come with a 3 year warranty by default.<p>I&#x27;ve bought maybe a dozen macs in the last 15 years (for myself and the family) and while some have lasted many years without issues, some have died on me on the second or third year.<p>Because the initial investment is so high you&#x27;re practically forced to add extra Apple Care to protect it because there&#x27;s a 20-30% chance you will have problems during those first years.<p>And don&#x27;t get me started on design issues and recalls which take years. When my 2011 MBP died because of Radeongate it took Apple 2 years to start a recall and replace the GPU. The honest thing to do would have been to take the machine and offer 60% of its value in credit towards a new Mac. Instead, Apple replaced the GPU on a machine that was already a couple of gens behind and I couldn&#x27;t sell without practically giving it away because (rightfully) nobody wanted the 15&#x27;&#x27; 2011 models. That MBP was probably the worst investment of my life.
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CrendKing将近 4 年前
&gt; As much as I don’t want to buy another Mac in the future, I have a feeling that I probably will.<p>If my laptop has 13 repairs over the first 2 years of use (and under &quot;very well treatment&quot;), I would consider the laptop a scam and never buy from that manufacturer. But since the machine got an Apple logo on it, somehow all the problems become material for praising their repair services. If this is not symptom of Stockholm (wink to author) syndrome, I don&#x27;t know what is.<p>I still have my 2010 ThinkPad from Lenovo, which, besides of a broken audio jack and completely drained battery, is completely fine. Everything else works as 10 years ago. Of course this is anecdotal, but wouldn&#x27;t any of you prefer a laptop without issue to worry about than one with tons of issues but getting free and fast repairs? Good repair service shouldn&#x27;t be excuse to shitty quality of the hardware and software.
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feifan将近 4 年前
Empirically, the 2016–2020 MacBook Pros seem to be relatively unreliable. My 2016 would frequently have wake-from-sleep problems, occasional kernel panics, and fried its logic board with a pop after about 3 years. My 2019 thermal-throttles every day, kernel panics a few times a month, and has a battery that just gives up under load.<p>Meanwhile my 2019 Mac Pro (tower) is probably the most rock-solid reliable computer I&#x27;ve ever used. Months of uptime, never has sleep&#x2F;wake problems, and only one kernel panic in the 1.5 years I&#x27;ve had it.
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zzt123将近 4 年前
I have a gripe with every Macbook Pro I&#x27;ve owned, and I&#x27;ve owned 4 of them over the last 10 years.<p>They all lag when I type. I hit a key, and it takes a while before it shows up on screen. The effect is at its worst in Safari, but it shows up most everywhere else as well.<p>Sometimes, I&#x27;ll type a few letters or even words before they start showing up. Doesn&#x27;t matter if I wipe the machine and reinstall, and Apple has never been able to resolve it for any of their machines I&#x27;ve owned.<p>I do type faster than average, but I don&#x27;t think it is humanly possible to type fast enough to make a proper computer lag. This has never been an issue on any of my concurrently owned Windows&#x2F;Linux machines. Only on Mac, and on every single Mac.
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natch将近 4 年前
After AppleCare expires Apple caps the user cost of hardware repairs per visit to some number they look up in a per-model table that presumably varies over time.<p>It appears the author doesn’t know this as they seem quite nervous about losing coverage.<p>In my case I got a keyboard &#x2F; top cover, logic board, and battery all replaced for $400 and change, on a 6.5 year old machine well out of AppleCare. They only do this while the model is not considered obsolete, and they have more discretion to do things in your favor if your initial purchase was made directly through Apple, and if you previously had AppleCare on the device, even if it is expired.<p>In the US, after five years they declare your device obsolete. Or after seven years in some states in the US (edit: in cases where it is required to be that long by state law). Then after that, your only repair options are DIY or third party.<p>Also if there is a repair done by Apple at any time, in or out of AppleCare, that repair itself is warrantied for 90 days. And if an issue was put on the record in Apple’s support system for your device before AppleCare expired, it can still be covered even if it is brought in for repair after AppleCare expired.
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js2将近 4 年前
WTF. I&#x27;ve owned dozens of Apple computers over the years, starting with an Apple II and then a IIgs, on through many generations of Macs: LC, iMacs, powermacs, powerbook, Macbook Airs and Pros. I&#x27;ve recommended Mac laptops to at least a dozen family members. In all this time, I can think of three failures:<p>- An iMac that had a bad GPU. Known issue.<p>- Ditto with an MBP.<p>- Recently, an MBA that had the system board go bad such that it would throttle the CPU to 100%.<p>That&#x27;s it. Apple took care of two of those via warranty. The third, the iMac was way out of warranty but my dad fixed it himself by reflowing the graphics board in an oven.<p>I&#x27;ve also replaced a few batteries, but those are consumables and they didn&#x27;t fail prematurely.
DerekBickerton将近 4 年前
I looked at this person&#x27;s homepage: <a href="https:&#x2F;&#x2F;pqvst.com&#x2F;" rel="nofollow">https:&#x2F;&#x2F;pqvst.com&#x2F;</a><p>Looks like they use their Mac <i>a lot</i> judging by all the projects they&#x27;re working on.<p>I have a strategy that is common to all hackers &#x2F; nerds &#x2F; technophiles and that is: having multiple devices for different things.<p>It&#x27;s common to see in hacker circles: This laptop is for gaming. This other laptop is for freelancing &amp; business. My other laptop is for toying &#x2F; tinkering etc<p>You can extend that list to probably 10 devices if you&#x27;re serious enough about compartmenting your digital life. I have long since used a single device for <i>everything</i> that I work on.
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selimnairb将近 4 年前
Honestly, I suspect that lot of the slowdowns that people see in ~4+ year old Macs, iPads, or iPhones is in large part due to degradation in flash storage, especially in ca. 2013 MacBook Pros where the flash modules were still kind of shitty. This is all the more reason why Pro-level Macs should not have soldered on SSDs.<p>The original poster switched to a MacBook Pro at a bad time. The 2016&#x2F;2017 machines were lousy. The 2019 models are better, but still not as good as the 2015. I think with the addition of the T1&#x2F;T2 chip and BridgeOS, the machines got too complicated. Add in the poor thermals of the overly thin case, and the relatively high TDP of the discrete GPUs, and it is a recipe for un-reliability. I hope that the new AppleSilicon-based MacBook Pros will solve all of these problems. (and it will be a bonus of they back away from the USB-C only cliff.)
sam0x17将近 4 年前
&gt; There are some other interesting options out there, like the Framework Laptop or System76. I do also like the look of a Dell XPS or Thinkpad, but I don’t trust those companies to provide global support.<p>I will say, Lenovo for one is really good at global support if you get their better plans. That said of those choices I&#x27;d definitely lean towards the System76. They are solid as hell. Been using mine for the last year.
gambiting将近 4 年前
&gt;&gt;Swedish customer support they informed me there was no way to get a repair outside of Sweden, since that’s where I had bought the laptop.<p>That&#x27;s odd, I&#x27;ve had my UK-bought XPS repaired in Poland without any issue, just rang dell customer service and a local engineer came over the next day and replaced the motherboard on the living room table. It wasn&#x27;t ever questioned that the laptop wasn&#x27;t bought in Poland.
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riffic将近 4 年前
Apple is basically the BMW of computers at this point.<p>it&#x27;s a shame, it would be nice to go back to a point where there was more quality&#x2F;durability inherent in the product.
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sangd将近 4 年前
I have a 2015 Macbook Pro 15. I had a swelling battery issue twice. My Macbook wasn&#x27;t part of the battery recall but it had the exact same issue detailed in the recall. The first time I had to call the customer service and in the end they let me be part of the program and replaced it for the 1st time.<p>The replacement also included a screen replacement that cost $400+. The total cost was ~$600.<p>However, after exactly 12 months, the battery was swelling again and it wasn&#x27;t covered any longer because it has passed a few days when I called in.<p>Then I recently I have both of the Macbook speakers broke and made lots of static sound. It would cost ~$300 to replace them. I&#x27;m debating whether I should just buy a new M1 or wait for another M1X coming.<p>Having &amp; maintaining a Macbook is costly over years. It does break just as often or even more often than my Dell Latitude. And the cost to fix is often in the 5x-10x range.
millzlane将近 4 年前
I would not buy a Macbook under no circumstance until apple changes the requirement of needing to connect it to their proprietary configuration system to verify the repair and parts have been setup in their internal service repair portal.<p>Dell on the other hand can be fixed, all on your own, with no support from dell. Other then the disassembly instructions that they will gladly give you in the owners manual. Try to get disassembly instructions from apple as a consumer. Go ahead, I&#x27;ll wait.
theonlybutlet将近 4 年前
Don&#x27;t know what they&#x27;re like these days but my 2011 Lenovo Thinkpad works great! Solid laptop, replaced the keyboard once aside from that still going strong.
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ardit33将近 4 年前
The 2016 - 2020 Macbook Pros have been lemons, especially the 2016 - 2019 years<p>My 2018 had:<p>1) Catastrophic hardrive failure, just one month after the 1 year warranty. I lost everything (I had some back ups somewhere). This was a common issue with their controller, that failed, yet I still had to pay for it (later it was recalled).<p>2. Keyboard starting failing, with one shift key coming out completely, and some keys with registering repetitive&#x2F;duplicate keystrokes and key fading. I had to buy an external keyboard to use with it, and carry i with me.<p>3. The battery completely failed. To the point that can&#x27;t hold on more than 1min without shutting down without power, turning basically into a desktop. I bought an external battery (Anker), which is the only way I can use it outside.<p>I don&#x27;t want to send my laptop to fix these issues, as they will take a week or two, and I need my computer for work.<p>I am waiting for the new redesigned macbook pro coming out, and I will buy that, and send this for repairs. (the keyboard had a recall, and a free repair).<p>I thinking with the m1 laptops Apple is turning the corner, but it is risking to become like Alfa Romeo, or Land Rover brand. Building beautiful machines, and with poor reliability and that break down randomly and expensive to maintain.
trangus_1985将近 4 年前
I bought a new high end thinkpad (i forget, it was a few years ago). The display was clearly defective, serious dark spots. Lenovo held a firm line that I would have to send it in and wait 3 weeks for a replacement. New out of the box.<p>They tried to change their tune when I asked for a refund but I was finished dealing with their support &quot;quality&quot; - imagine the level of support that would happen if something broke outside of the return period!<p>Anyways, I bought a Razer blade, and got some of the worst support in my life. I actually got accused of lying on the phone by the support agent!<p>My next laptop will probably be a dell or surface - their in house repair service is supposedly extremely good.<p>&gt; At first, Apple informed me that they couldn’t replace the unit and would instead offer to repair it. However, considering I had almost just received it, and experienced issues from day one, I was able to convince them to give me a brand new unit instead.
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egypturnash将近 4 年前
Damn, and I thought I&#x27;ve had to take my 13&quot; 2016 Pro in for a lot of repairs. There&#x27;s a design flaw that makes it chew through batteries every 8-16 months and I just had to have a week-long involuntary vacation while they shipped it off to a repair center in another case, where the entire top half of the case got replaced for the third time.<p>This is <i>the</i> most expensive Mac I&#x27;ve owned in like 18y of using the things, even before I count the fact that only one of those battery replacements happened before the extended warranty ran out, and estimate the cost of several unplanned vacations.<p>My next machine will probably be a 2022 Air; I had a succession of Intel Airs that gave me very little trouble before this battery-devouring Pro. I&#x27;m hoping their solidity has survived the transition to Apple silicon.
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newbie2020将近 4 年前
I can believe it. Our company has to replace multiple MacBook pros per week due to butterfly keyboard or battery bulge issues. How the mighty have fallen.
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ubermonkey将近 4 年前
VERY misleading headline. The article makes clear all the costs were covered by AppleCare, so the story here is (a) he got a lemon, which happens in literally every product category and (b) the vendor stood behind the product and took care of him.<p>So I&#x27;m honestly not sure what the point of this post is. The only laptops I&#x27;ve had that have handled the high-travel workload I traditionally subjected mine to remotely as well as Apple were pre-Lenovo ThinkPads. The keyboard thing was distressing, but it happened entirely between purchases for me so I didn&#x27;t directly experience it; however, a good chunk of the outrage over it was precisely <i>because</i> of how rock-solid the products had traditionally been.
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sylens将近 4 年前
This is why I&#x27;ve always been so reluctant to drop big money on a Macbook. I feel like I&#x27;m chained to that AppleCare, whereas on a PC I can probably try to service it myself
kureikain将近 4 年前
I had a macbook pro 2013 which has never had any issue and still going strong as my primary jenkins worker node. the controller node is in cloud.<p>After that I had 3 macbook pro 2017-2018 all with keyboard, screen and power issue. I went on a M1 and it has been great so far.<p>I see no reason to use a Mac unless I have to do iOS&#x2F;Mac OS works. I hope for day where we can do Mac dev on Linux at that point I don&#x27;t have to deal with this whole Mac fiesta anymore
Mikeb85将近 4 年前
I&#x27;m curious why anyone would buy an Apple laptop with all the stories about unreliability in this thread...<p>I&#x27;ve had 2 laptops in the last ~11 or so years. A ThinkPad (trucked along worry-free for years) and a relatively cheap Acer Swift 3 (AMD Ryzen APU) which I still use to this day, worry-free. I don&#x27;t think I&#x27;ve ever actually taken any device in for repair, ever, yet somehow in this thread there&#x27;s a ton of anecdotes.
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tsjq将近 4 年前
don&#x27;t Lenovo and Dell have global support &#x2F; repair plans at additional cost ?
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timw4mail将近 4 年前
I&#x27;ve had several Apple laptops, and mostly just normal wear issues:<p>- iBook - hard drive failure<p>- White plastic Macbooks - only issue is case cracking<p>- Late 2011? Macbook Pro - Dedicated GPU failure around the time macOS support ended, a widespread issue at the time<p>- Retina Macbook Pro - No issues<p>- M1 Macbook Air - No issues<p>Keyboard issues are really common with that generation of Mac Laptops, and the screen issue is something I&#x27;ve heard of.<p>All those issues together, though...that&#x27;s a load of lemons.
chrisballinger将近 4 年前
You can now renew your AppleCare+ on eligible iPhones, iPads and Macs at a monthly&#x2F;yearly rate after the 2-3 year coverage period expires as long as you do it within 30 days of expiration: <a href="https:&#x2F;&#x2F;support.apple.com&#x2F;en-us&#x2F;HT210580" rel="nofollow">https:&#x2F;&#x2F;support.apple.com&#x2F;en-us&#x2F;HT210580</a><p>Would highly recommend extending for a laptop needing this many repairs.
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armchairhacker将近 4 年前
Honestly I have a 2015 MacBook Pro and it’s still working very well. Previously I had a 2012 or 2013 (I forget) and it worked well up until a couple years ago.<p>I also have a 2012 iMac which i think still works ok, but i replaced the hard drive with an SSD. When it still had an HDD it was incredibly slow, like it took over 10min to start up and 1min to do simple things, I thought it was broken.
8bitsrule将近 4 年前
I bought an iMac from their store for $1400 (15 years ago). Invested big in their software. The HD was unreliable from day 1. Three months after their warranty expired, the screen started crapping out. Hundreds of people complained of it on their forums; the response was erasing the complaints. <i>Two years later</i> they admitted the problem.
S_A_P将近 4 年前
I have a 2018 Macbook Pro that had 1&quot; of the touchbar stop working. I was quoted 1500 to replace it(did not have apple care as the 4 previous macbook pros never needed it) So I instead bought a new macbook pro and gave this one to my son. 6 months later the touchbar magically fixed itself... I really really really hate the touchbar.
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kylehotchkiss将近 4 年前
I&#x27;ve never quite seen a repair history like this! Does your MacBook get crushed inside of bag&#x2F;backpack often? Subject to unusually high temperatures, cold, or sunlight? Any weird power issues at your home? Very curious :D<p>Thule&#x27;s Gauntlet cases are great but in your case, maybe a Pelican laptop box could work too.
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samgranieri将近 4 年前
My personal MBP is a 2015 that I bought that summer. I had to have the screen replaced that fall and last summer I had the battery replaced for $200. I have a keyboard cover and a plastic case around the laptop to keep it safe. No problems. It basically just sits around my house.<p>I got a 2016 MBP for work back in 2018 and that one also had a keyboard cover and a plastic shell around it. This one I schlepped all over the Chicago area to and from work. I used to use the keyboard on it all day, then switched to an external keyboard. That one was basically plugged into thunderbolt dock all day long. That one worked fine, up until last winter when the battery would not take a charge. I was given a 2018 MBP and that one works just fine. Sits on my desk with attached to a thunderbolt dock.
0xFACEFEED将近 4 年前
I&#x27;m still holding on to my 15-inch 2014 MBP. I&#x27;ve been using it for work daily going on 7 years now. Never taken it into service. It just keeps going...<p>Fingers crossed for the new MBPs this year. I&#x27;m planning on finally retiring this beautiful machine if the new MBP looks good.
j1vms将近 4 年前
What might be interesting to consider is quality control in the various eras of Apple (e.g. 70&#x2F;80s Steve Jobs, 80&#x2F;90s Sculley, 2010s Cook).<p>Of course, keeping in mind that Cook-era Apple is operating on a more massive scale (product shipped, wider distribution, more product lines).
jasongill将近 4 年前
&gt; After speaking to a friend, they told me I had probably received a “lemon” unit (i.e. faulty from the beginning). To be honest, I’m not quite sure where the term comes from.<p>The term comes from the automobile industry, where a &quot;lemon&quot; is a new car that has some kind of issue so severe that it cannot be reasonably repaired under warranty and the buyer can try to seek a refund or replacement vehicle.<p>Wikipedia says that the term originally comes from early 20th century slang: <a href="https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Lemon_(automobile)" rel="nofollow">https:&#x2F;&#x2F;en.wikipedia.org&#x2F;wiki&#x2F;Lemon_(automobile)</a>
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neurostimulant将近 4 年前
Posts like these make me afraid of upgrading my macbook. Every time apple released a new macbook, I would wait to see how reliable it is, and eventually got discouraged when I see a lot of people complains about various issues. I ended up still using my 2012 macbook due to this, though with upgraded ram, ssd and battery replacement.<p>The M1 has significantly less people complaining about hardware issue, so maybe it&#x27;s finally the time to upgrade as my 2012 no longer receive major macos updates anymore.
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abotsis将近 4 年前
My experience: Apple has been amazing. I bought a previous gen mbp from bhphoto that was heavily discounted. It arrived and was DoA. I brought it into an Apple store and they gave me the latest gen and discounted the money I paid bhphoto and split the difference with me. To top it off, I got an extra charger. A year and a month later, the logic board needed replaced, they did that too. Another year later the battery was swollen, and they replaced that for free also.
jcpst将近 4 年前
I must have gotten lucky, or this thread is a concentration of the unlucky.<p>Used my 2004 12” PPC until 2013. My 2010 mini is still the brain of my recording studio. The 2018 MBP is use for work is fine. I’ve yet to take a machine into an apple store.<p>Part of why I’ve used apples for audio work is I get so many years out of them. The first studio I worked in had a 9 year old G3 in the B room.<p>I use Linux for recreational software development, so I wonder if dev work on a mac correlates with more issues.
_RPL5_将近 4 年前
I am still using a MacBook Pro from 2013. The battery doesn&#x27;t hold charge as well anymore (down to ~2-3 hours), and I had to replace the rubber feet at the bottom of the case, but other than that the laptop has been rock solid. I&#x27;ve never had any serious problems with it.<p>I am somewhat surprised there are so many people reporting issues with the newer models. I plan to upgrade to a new MacBook soon, and this gives me pause.
tossaway9000将近 4 年前
Since 2016 I&#x27;ve gone through:<p>1 Macbook Air (stopped booting one day...) 1 iMac (Became unusably slow) 2 Macbook Pros (One stopped booting, one had keyboard issues and a swollen battery preventing the lid from closing)<p>and am on my 3rd Macbook Pro now which is plagued with the keyboard issues...<p>Meanwhile I have an E500 Thinkpad from 2011 that still runs like a champ and has been abused more than any of the Macbooks.<p>I&#x27;m not buy any more Macbooks to say the least...
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jonplackett将近 4 年前
Meanwhile my MacBook Pro from Touch wood - 2013 is still chugging along with the only issue a slightly reduced battery capacity.<p>They don’t build ‘em like they used to.
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andrewmunsell将近 4 年前
One option I my take advantage of when my current Apple Care plan expires is to switch it to a monthly plan. You can then get indefinite support, for a cost of course. But at least accidental damage would be covered as well, so it&#x27;s a sort of insurance policy.<p><a href="https:&#x2F;&#x2F;support.apple.com&#x2F;en-us&#x2F;HT210580" rel="nofollow">https:&#x2F;&#x2F;support.apple.com&#x2F;en-us&#x2F;HT210580</a>
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snow_mac将近 4 年前
I started on Mac in 2007, in 3 years I had 4 logic boards and hard drive failures. It was a White Macbook plastic edition. I was so impressed with the warranty in spite of the crappy heating issues, I later bought a Macbook Pro all metal edition. I got the 3 year warranty then and used it once when my logic board overheated. After that I held it for nearly 10 years until I replaced it last year.
AzN1337c0d3r将近 4 年前
I had a 2016 that got the keyboard replaced 7 times before they upgraded me to a 2017 on which I replaced the keyboard 5 more times before I gave up and sold it.<p>Each time they replaced the top-case which includes the entire battery assembly, touchbar, speakers. Valued at $800 just for the parts each time. That&#x27;s $9600 for everyone keeping score.<p>I called Apple&#x27;s bluff on saying their keyboards are reliable.
dclowd9901将近 4 年前
I have a 2015 mbp and it’s required one major repair, the SDD going belly up. I’ve been very happy with it and dread when I will eventually have to replace it for something faster. My work machine is a 2019 and I’ve had nothing but trouble with those units (this is my 3rd one in three years).<p>I don’t know what’s happened with these things. They used to be bullet proof. I can’t say the same anymore.
obblekk将近 4 年前
Interesting. I&#x27;ve owned macbooks since 2010 non stop and each one has last 4-5yrs, upgraded only because I wanted something faster (ending in M1 which is incredibly solid).<p>You may be triggering some hardware failure vector given the frequent pressurization&#x2F;depressurization associated with travel (particularly if you don&#x27;t check in the laptop?).
FpUser将近 4 年前
3 years old HP OMEN 15 gaming laptop, 9 years old ASUS G75VW gaming laptop - zero problems and zero repairs. On G75 I&#x27;ve upgraded hard drives to SSDs and installed 32GB RAM instead of original 16. But nothing ever broke.<p>My even older ASUS G73 is still being used by my friend (I gave it to him few years ago).<p>I guess the author of the article attracts bad luck somehow.
jccc将近 4 年前
&quot;2 complete laptop replacements&quot;<p>&quot;Factoring in the cost of the complete replacements, it would be closer to 10,000 USD!&quot;<p>I&#x27;m not sure how this $10,000 sum works unless you&#x27;re saying you still have all three MacBook Pros rather than returning the first two.<p>I would assume the first two were returned to Apple and refurbished, not just immediately destroyed?
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tkiolp4将近 4 年前
Anecdote: I bought my MBP 2015 model 15 inch in 2016. It’s my only laptop and still works like the first time (battery cycle: around 600&#x2F;1000). Zero problems. Still on Catalina, though. I removed like half of the stock software that came with it (e.g., Garage band).<p>Having said this, I’m looking forward to the new MBP model coming this year.
dariosalvi78将近 4 年前
More than the support, what&#x27;s impressive is that what is considered a high-end product needs so much assistance in 4 years. I have changed 3 MacBook pros in the past 5 years, all broken beyond the possibility of use, and because of defects. In contrast, the cheapest laptop I have bought, an EeePC lasted more than 10 years.
brailsafe将近 4 年前
I&#x27;m surprised anyone has a good repair experience. I&#x27;ve had a hilarious amount repairs and complete replacements over the last 6 years (before then, not much), and now most Apple stores need to ship the mac away for at least 7 days to get it inspected. Fuck. That.<p>It was the case even in LA when I was stopping through on a road trip.
hinkley将近 4 年前
I want an electrician to inspect the circuits you’re plugging into. Sometimes it’s not the electronics.
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ne0codex将近 4 年前
Interesting take at the end, I wouldn&#x27;t necessarily call it a Win about AppleCare coverage, it only highlights all sorts of issues which are becoming increasingly common on Macs. Logic board and full unit replacements should not be commonplace.
yawaworht1978将近 4 年前
In defense of apple, i have an 8 year old Mac tower and a 2 year old laptop, neither had a single issue besides the occasional memory limit spinner. I used both extensively for work.<p>Can&#x27;t say the same for my windows machines and I am a bit of a windows fan.
agilob将近 4 年前
My macbook from 2011 had recently a fan replaced, it cost me £10 on ebay. My ASUS and Dell (each for ~£350) from 2009 are still running, have only upgraded RAM and SSD. It&#x27;s your fault for buying new Macbooks.
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npunt将近 4 年前
These models were problematic but I have a hunch with this many issues there may be a separate variable like problems w the power supply or the power itself (spikes, dips, etc). Bad power can wreck electronics.
kangaroozach将近 4 年前
I had the same machine but with 1tb ssd. I also had to replace top case, logic board, battery, motherboard etc… all paid by apple care.<p>Since then it was fine for a year until I finally sold it on eBay last month.
ChrisMarshallNY将近 4 年前
I <i>always</i> get AppleCare. I treat my computers well, but ride them hard. They are running hot, maybe 14-16 hours a day.<p>They earn their keep.<p>I’ll be getting an M1X&#x2F;M2, when those come out.
akmarinov将近 4 年前
Guess we’re sharing how our Macbooks do<p>I got a rMBP 2012, used it daily for work for 7 years - never had any issues.<p>Got a MBP 15” 2019, used it for 2 years so far - no issues.<p>Got a MBA M1 day 1 - no issues so far.
coldtea将近 4 年前
Well, mine had 0$ in repairs for 4 years I&#x27;ve had it. So it looks like YMMV.<p>Poster had &quot;2 complete replacements&quot; (so 3 laptops in total) and they still had problems?
hda111将近 4 年前
What happened to Mac build quality? Still using my 2015 MacBook Pro with only one repair (swelling battery). The cost was ~300€ if I remember correctly.
dougifresh94将近 4 年前
regarding “lemon” unit (i.e. faulty from the beginning). To be honest, I’m not quite sure where the term comes from. - It&#x27;s origins are pretty interesting: <a href="https:&#x2F;&#x2F;blogs.cornell.edu&#x2F;info2040&#x2F;2016&#x2F;12&#x2F;02&#x2F;origin-of-lemon-law&#x2F;" rel="nofollow">https:&#x2F;&#x2F;blogs.cornell.edu&#x2F;info2040&#x2F;2016&#x2F;12&#x2F;02&#x2F;origin-of-lemo...</a>
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reph2097将近 4 年前
I repair thede devices for a living. They all have the same funny issues. But fanboys gonna fanboy. Won&#x27;t complain, more work for me.
Symbiote将近 4 年前
&gt; During a longer trip to Japan my battery started to swell, significantly. ... once I returned to Sweden<p>He took a swollen battery on an aircraft?!
turtlebits将近 4 年前
Sounds like a defective machine. I&#x27;m surprised Apple didn&#x27;t just give them a new one after the 2nd or 3rd repair.<p>That said, looking at the keyboard condition makes me think it was in some pretty harsh conditions. My 2012 17&quot; keys still look almost new.<p>I&#x27;ve only had a single experience where I had to repair my Mac in ~8 laptops, which was my Apple M1 aAr that died from plugging in a third party USB-C adapter (multiple reports of this happening).
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tyingq将近 4 年前
&gt;After speaking to a friend, they told me I had probably received a “lemon” unit<p>I like the fact that Citroën means lemon in Dutch.
azinman2将近 4 年前
Headline is a bit misleading, in that it was Apple who payed for all those repairs minus the AppleCare fee.
crawsome将近 4 年前
2017-06-07 - Purchased my First MacBook Pro<p>a1706? Terrible model.
dingosity将近 4 年前
Your MBP had 10K USD in repairs. Your point?
nicholasjarr将近 4 年前
My 2017 MBP with Touchbar had keyboard issues (some keys popped out; replaced the whole keyboard), battery problems (it expanded and I replaced it, but it is expanding again), and screen issues (pretty sure is a thermal issue; after some hours of use the bottom of the screen started to went black to the point of being impossible to use and I had to stop using it and wait some hours to the black bars disappear). Pretty sure this is my last MBP.<p>Edit: typo
luke2m将近 4 年前
Buy a ThinkPad. Problem solved.
sys_64738将近 4 年前
Trigger&#x27;s Broom?
mint2将近 4 年前
That’s the most extreme repair run I’ve seen. Like some others have said, there could be something that’s damaging them.<p>I know exactly what damaged my battery so that now it recommends battery service: Overheating using An external monitor and chrome tabs. The thermal management at higher cpu of this 3 year old MacBook Pro is bad but browsers are needlessly resource intensive.<p>After about six months of ignoring how hot it was getting the battery notice started. A while later it would shut off at around 40% battery. But I still put off replacing the battery and magically after an OS update it no longer shuts off at 40%, and goes all the way down as it should. I assume the update included some throttling if the battery isn’t providing adequate current.<p>tldr: My Mac has battery issues and I know the exact cause. There string of defects you’ve had seem statistically unlikely as pure random ones while not impossible. There may be something causing them.
ksec将近 4 年前
&gt;<i>2017-06-07 - Purchased my First MacBook Pro</i><p>&gt;<i>2017-07-31 - Lemon Unit</i> &gt;<i>Unfortunately, since day one, my laptop was randomly freezing and getting random kernel panics.</i><p>Memory issues? Welcome to onboard memory.<p>&gt;<i>2017-08-19 - First Complete Replacement</i> &gt;<i>I was able to convince them to give me a brand new unit instead. Phew!</i><p>Only because the author bought Apple Care. Without it the standard procedure were to fix it.<p>&gt;2017-10-12 - Enter Key Stopped Working<p>Key stopped working? Oh people have been complaining since <i>2016</i>. And Macrumors and 9to5Mac Apple apologist still to this day call it a <i>minor</i> issue that blown out of proportion. And the whole issue only got noticed once a writer wrote a hit piece and YouTuber reporting similar issues which their video and clips going in total 20M+ views. i.e Apple only acted when the PR was bad enough. Sounds familiar?<p>&gt;2017-11-23 - Sleep Issues and Crashes &gt;2018-01-13 - Overheating and Pink Screen<p>Quite common if you watch Louis Rossmann Channel. And the Screen was the cable being too short an inflexible.<p>&gt;2018-02-14 - Logic Board Replacement<p>&gt;2018-04-27 - Broken Speaker<p>Again, a well known problem on MacBook since even before the 2016 MacBook. A blown speaker. What is strange is that Logic Board replacement usually replace the speaker as well.<p>&gt;2018-06-11 - Fan and Top-Case Replacement<p>And the Fan and Top Case replacement dont actually replace the speaker. ( In the usual sense )<p>&gt;2018-08-02 - Second Complete Replacement<p>Again thanks to Apple Care.<p>&gt;2018-09-20 - Migrating my AppleCare Protection Plan<p>&gt;However, Apple said that I could instead buy a new plan on the new laptop, and get a refund for my unused period on my old laptop.<p>That is because you now get to buy an <i>additional</i> two year Apple Care. Welcome to Services Revenue era.<p>&gt;2019-03-23 - Exploded USB Ports<p>Exploded USB-C &#x2F; Thunderbolt Ports? Hello? This was so common I would even consider it a flaw in design. Compared to Magsafe which has 0.00000001% of this happening, HN still prefer to use USB-C. But every time I mentioned this on HN I got downvoted into oblivion. As if it didn&#x27;t happen.<p>&gt;2019-08-19 - Sticky Keys<p>That was actually under the Apple Keyboard replacement programme. Not Apple Care.<p>&gt;2021-08-19 - AppleCare Protection Plan Expired!<p>Imagine if you didn&#x27;t have Apple Care?<p>&gt;As much as I don’t want to buy another Mac in the future, I have a feeling that I probably will. I’m eager to try out the 2nd generation M1 macs when they eventually get released.<p>There simply isn&#x27;t another company competing with Apple. So despite all of its flaws, Apple is still one of the best if not the best. That is the sad state we are in inside the PC industry.
avgDev将近 4 年前
This honestly seems like a terrible machine.<p>I own an XPS and had in-home service. I called dell and we agreed my keyboard needs to be replaced. A few days later a guy shows up at my door and replaces the keyboard. I never had to go anywhere. Obviously, the mileage might vary if you travel outside of the us.<p>But......again....that many repairs are downright scary.<p>There is also one anecdotal fact I want to add about apple. I have been told that apple is so amazing because they build hardware&#x2F;software. I was tired of samsung bloat and only 2 years of OS updates. So, I switched.......I am having many weird bugs with the apple watch not syncing properly. Safari freezing on some sites, and some of these issues are quite widespread.<p>I just hate people who drink the koolaid, there is a similar problem when it comes to seeking opinion about cars. Some people just become part of the cult and will go above and beyond to justify buying a certain product.<p>I miss the old days of online nerds before &quot;marketing&quot; teams realized they can really advertise through social media and now you can&#x27;t even tell what is real.
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bserge将近 4 年前
You have a lemon and should&#x27;ve thrown it under a bus a long time ago.
tekkk将近 4 年前
Jesus, that sounds terrible! I feel lucky my own MBP 2015 has fared without much problems although I did drop it once it which caused the bottom cover&#x27;s screws pop out one by one in half a year. Bottom cover replacement + replacing a swollen battery (which naturally requires replacing the keyboard) have been the only repairs I&#x27;ve had to do. And charger. I feel the charger wires could be a lot sturdier.<p>But I hope I&#x27;ll get at least 5 years more out of it. Although buying a new cool M2 MBP sounds tempting I feel for me there is no particular reason to do so. If I can run an editor, Chrome, some Docker containers and the laptop works well, I feel work-wise I&#x27;m pretty much set.<p>Certainly the OS updates will stop at some point which conveniently will then phase out my MBP. Oh well.
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sfotm将近 4 年前
MacBooks are great machines, but once you need repairs for a fairly new one, you&#x27;d better hope you sprung for Apple Care.<p>I recently had a MacBook that wouldn&#x27;t start. I&#x27;m decent with computer repair and have a modest background in it, but let the safety screws dissuade me from opening it.<p>I brought it to a repair store where they said it had water damage, which was what I anticipated. I&#x27;m guessing they saw that the humidity dots had been triggered, which were probably due to my laptop being in humid conditions at some point beforehand, as I think the water just barely got into a port via condensation from a nearby object.<p>They called back saying that the water damage repair would come to $850 level, as they observed &quot;significant corrosion&quot; inside the chassis. That&#x27;s maybe just under a third of what the machine costs retail, but there&#x27;s not really another option at this point.<p>Then I got it back, with all of my data in place, which struck me as odd - anything of value is soldered onto the mainboard. If there were &quot;significant corrosion&quot;, everything would have been trashed, and the repair probably would have been much more expensive. They definitely weren&#x27;t going to migrate data from the old mainboard to a new one for free, as that&#x27;s a whole other racket that&#x27;s enabled through these monolithically architectured machines.<p>At the end of the day, I felt kind of ripped off and knew that if something like this were to happen again, I had no other recourse other than to give it a shot on my own. Given how clumsy I tend to be, that&#x27;ll probably happen sooner rather than later, so I kind of see my machine as a liability at this point.<p>I think I&#x27;m going to give the Framework laptop a shot, though I&#x27;ll miss MacOS.<p>PS: Had a really good time repairing a friend&#x27;s 2012 MBP recently, though. With a replacement SSD, new battery, and another stick of ram, it feels like a capable machine without too much time or money sunk into it.
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