TE
科技回声
首页24小时热榜最新最佳问答展示工作
GitHubTwitter
首页

科技回声

基于 Next.js 构建的科技新闻平台,提供全球科技新闻和讨论内容。

GitHubTwitter

首页

首页最新最佳问答展示工作

资源链接

HackerNews API原版 HackerNewsNext.js

© 2025 科技回声. 版权所有。

EJ: How I Feel today

42 点作者 palebluedot将近 14 年前

12 条评论

mc32将近 14 年前
Here's how I feel about the events:<p>ABNB reacted overly cautiously to the detriment of their customers and also themselves. They were utterly unprepared and made many missteps and outright blunders --naive, really.<p>EJ described the harrowing experience. There was sympathy, and there was some disbelief, as well (unfortunately, there appeared to have been some strong-arming too).<p>ABNB, eventually, after much public outrage and prodding, finally, after severe fall-out, came correct. There was reticence, it appears.<p>EJ is now pinning the reaction to her statements, at least tangentially, on ABNB. She had me till that. And still has me on board for the stuff before that. However, one cannot publish something, at large, i.e. broadcast it, and think everyone is going to be sympathetic to you. It's naive. The only people one can fault are the respondents.<p>I'm not saying she brought that onto herself. No. However, it's just part of the deal. It's like buying meat at the butcher's and not expecting it means there's a cow somewhere that will get slaughtered. It's part and parcel.<p>The reaction to her posting has nothing to do with ABNB, directly. It cannot be pinned on the ABNB donkey. The reaction comes across as appealing to emotion. I think that horse has been beaten.
评论 #2838302 未加载
stevenp将近 14 年前
I'd be curious to know whether the Airbnb guys were honest with pg about what was really going on, since pg commented a few days ago on HN: "I've talked to the Airbnb guys and they are already doing everything they could be doing to help this woman."<p>The tone of some of the comments made by public people (like pg) seemed to imply that EJ was lying, without saying it directly. Assuming that Airbnb's mea culpa about being "paralyzed" is true, I think EJ deserves an apology from some of these people that have characterized her as being less than honest, based on their friendships/personal connections with the Airbnb team.<p>I like Airbnb (I'm staying in one of their rentals right now!) and I hope that in the end this whole situation makes them more successful.
评论 #2838753 未加载
throwaway_away将近 14 年前
Am I the only one that feels EJ is being a bit dramatic about the situation?<p>I made this throwaway in case I am really just crass and insensitive... but time and time again I see examples of what I call the new "American Dream" - which is to sue someone or some organisation for hurt, pain, and suffering.<p>Airbnb fucked up. I see that. EJ had a really shitty experience, and I would not want meth addicts to ransack my house and steal my identity.<p>But what would make her happy? What does Airbnb need to do now?<p>I have a feeling it involves millions of dollars... because millions of dollars in compensation seems to be the cure for this kind of emotional damage.
评论 #2838311 未加载
评论 #2838333 未加载
btucker将近 14 年前
Here are my take-aways from this whole fiasco:<p>1) If you're in a business where your customers' lives could be seriously impacted 24/7, you must be reachable 24/7.<p>2) When something goes horribly wrong and far outside any predetermined policy, follow in the footsteps of Derek Sivers, Tony Hsieh, Gary Vaynerchuk, and the thousands of business owners that have come before them and just do right by the customer. Don't worry about setting precedent, don't worry about losing money (within reason), just do whatever you can to show that you truly care. Make sure all your employees know this &#38; give them the freedom to make decisions on their own to help the customer.<p>3) Don't create a situation where you're "clarifying" what your customer has said publicly and calling into question their feelings.<p>4) When you screw up (and you will), own up to it in a public way as quickly as possible. Make a big deal about it. Your future customers will appreciate the candor and seeing your commitment to getting things right.
OpenAmazing将近 14 年前
<i>I hope you will come back here in search of answers to the many questions that loom large.</i><p>That's an interesting thing to say, especially after recounting the emotional impact the internet trolls have had on her.<p>It seems she may be struggling with how best to react to her new internet fame.
pseudonym将近 14 年前
Hopefully this will be an endcap to the public side of this, at least. Here's hoping she can get what reimbursement she's entitled to and get back to her life.
daimyoyo将近 14 年前
This will become a textbook example of how(and how not) to handle disasters in the Web 2.0 world. As an aside, I'm glad AirBnB is finally doing the right thing.
juliano_q将近 14 年前
Well, she obviously had a trauma and have to recover now, and it will take some time. I hope that they catch the criminals, EJ recovers well and Airbnb learn with their mistakes.<p>That said, I think we can move on from this history. It is a sad history, but much worst and much better stuff happends every day. It will be the best for us and for her if we just move on.
startupcomment将近 14 年前
It was inevitable that something of this nature was bound to occur eventually. The folks at AirBNB should have had better policies and procedures in place to help to avert and react to such situations.
Cushman将近 14 年前
<i>Ouch.</i> They mishandled this badly. I think it's clear by now that EJ could have become an extraordinary spokeswoman for the Airbnb Guarantee; instead, all they get is a single "gratified".
Mafana0将近 14 年前
I hate to be that guy, but...<p>Why should we have every single blog post by EJ on top stories here on HN? Why is "how she feels today" so important and still relevant? She caused all the drama and blamed Airbnb for something she is more responsible about than Airbnb. Airbnb did the right thing after all, some think that it's late, I don't. I'm just pissed about the attention that we give to her words. I won't be surprised if she authors a book to talk about how <i>"Airbnb should have responded much more quickly to my urgent pleas for help, that they should have communicated with more sensitivity, and that they should have taken decisive action to help me feel safe during what has been a desperate time."</i>. Come on, stop blaming them, they didn't make your <i>"integrity being called into question"</i>, and your <i>"character publicly trashed"</i>. You did.
评论 #2838344 未加载
评论 #2838745 未加载
评论 #2838339 未加载
评论 #2838289 未加载
评论 #2838307 未加载
shawnee_将近 14 年前
ESFP