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Greek Delivery Giant Efood Faces Major Backlash over Worker’s Rights

100 点作者 aloukissas超过 3 年前

10 条评论

JKolios超过 3 年前
In summary, they pulled the classic gig economy move: Telling your employees that they now have the &quot;opportunity&quot; to &quot;set their own hours&quot; and &quot;maximize their income&quot;. Meaning &quot;Your benefits are gone&quot; and &quot;Your labor protections are history&quot;. Complete with the most thinly veiled threat possible: That &quot;refusal would make it difficult to renew your contract&quot;.<p>After the Twitter backlash, they came back with a blog post (<a href="https:&#x2F;&#x2F;www.e-food.gr&#x2F;blog&#x2F;efood-riders-announcement&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.e-food.gr&#x2F;blog&#x2F;efood-riders-announcement&#x2F;</a>). It&#x27;s six paragraphs of generic corporate speak, and the only meaningful part in it is that &quot;They regret the miscommunication, the announcement was in no way threatening or meant to create an atmosphere of unease among our delivery drivers, it was only an option for a new way of collaborating with us&quot;. This only intensified the backlash, since the threatening tone of their initial announcement is crystal clear to any speakers of the Greek language without mental deficiencies.
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thatha7777超过 3 年前
It’s important to contextualize this (1) in the frame of Greece at this point of time —- many individuals still recovering from the recent internationally-renowned fiscal crisis, while corporations have received aid —- and (2) the general sociopolitical context: a long-standing tradition of guaranteed socialized healthcare for everyone (although the wait times are horrible and quality of care is questionable), government-managed pensions, and a promise that everyone should at the very least be okay, if not prosper. Greece’s long standing tradition of a strictly regulated market (as a way of putting overall societal well-being over individual profits) is being forced into the spotlight by reforms “forced on” by the EU and the international funds that bailed Greece out from the fiscal crisis. On the other hand, the populace feels neither responsible nor benefited by neither the crisis, nor the reforms.<p>An interesting tidbit from the recent labor law that enabled EFood’s action: employers have to report employee-hours-worked and schedule to the government, on a weekly basis, ahead of time, via a poorly design website, or via SMS, and there have been talks of tracking people’s working location and hours via an app…<p>It’s very interesting to see what will happen over the next few years…<p>PS: nice to see you here, Alex
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whiplashoo超过 3 年前
Before grabbing the pitchforks on this, please note that:<p>- The email they sent was about ~100 of the 3,000+ delivery drivers that had a low performance rating.<p>- Instead of just terminating their 3-month employee contract at once, the company offered them the option to become freelancers (like their major rival, Wolt, does from the beginning).<p>- This also came after e-food found that some drivers were using fake-GPS apps that changed their location so that the algorithm didn&#x27;t assign them many deliveries (of course, they were paid by the hour according to their contracts). Paying them by the number of fulfilled deliveries would help with identifying the ones that were slacking.<p>I am also against the uberization of all work sectors, but I think this just blew out of proportion through social media.
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whatever1超过 3 年前
Online food delivery platforms in Greece will follow the same course as their global counterparts (Uber eats, Grubhub, Doordash). Slow death. Now they try to reduce their labor costs by stretching the limits of the law, so that they survive a little longer.<p>This was never a profitable business model. I don&#x27;t understand how so many VC&#x27;s fell for a supply chain concept that a first year Operations Research student would had figured out that is so inefficient that is not worth pursuing.<p>Edit: Except if their goal was to become a monopoly and then charge whatever they want for deliveries.
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ivolimmen超过 3 年前
They probably didn&#x27;t read the news that Uber in the Netherlands just lost there case. Gig economy in the Netherlands isn&#x27;t allowed. We currently have issues with employees being forced to become entrepreneurs in all kinds of sectors. Most people just agree but don&#x27;t really understand what is involved. I think this will also play out in other countries in the EU until it will become an EU issue.
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spapas82超过 3 年前
One thing to consider about services like this is the actual value that they add to the store owners or customers. In my opinion this value is more is less zero! They don&#x27;t offer anything in the business of delivery. In reality, the store owners are forced to use these services and pay a heavy premium so as to not be left out: If your restaurant can&#x27;t be found on the app then the customer will prefer the ones he finds!<p>(Please notice that here in Greece all restaurants had their own delivery people before e-food and other similar companies emerged)<p>This is really problematic for me. A whole enterprise has been created by inventing a fake need (order food from the internet; why is it so difficult to just make a call?). Nobody actually profits except that particular company(e-food etc)!<p>To make my point even more; consider the situation 10 years ago. The same pool of people that ordered food are ordering from the same pool of restaurants. However nowadays a percentage of the money goes to e-food (and similar companies). For what?<p>Myself, I never use these companies because I know that there&#x27;s a premium that will go to them and either me or the store owner (usually the store owner) will need to pay for that! I just call the store and go there and pick the food up! Also all restaurant owners I have talked to, prefer getting calls directly and handling the orders themselves to avoid paying the e-food premium.
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gverrilla超过 3 年前
They&#x27;re called delivery companies, but they are actually restaurant&#x2F;food marketplaces and they got there by conquering the last-step-to-consumer: delivery. In my country they are now trying to make people do groceries using them, but there&#x27;s been some resistance (both from costumers and from big supermarkets).<p>There&#x27;s a huge cultural shift happening in food consumption, caused also by the existence of these services, but not only. I don&#x27;t think they will be able to sustain this business model much longer.
Sorrop超过 3 年前
What is baffling to me is why they&#x27;re doing this now? They&#x27;ve clearly benefited substantially from last year&#x27;s lockdowns[0] so what is the rationale for squeezing labor costs? A directive from holding company (delivery hero) following the trend of other players in the space to challenge the working status of the drivers?<p>As a side note: Since yesterday&#x27;s twitter backlash, a lot of people are requesting to delete their accounts only to get a response back with a dodgy document[1] stating &quot;that they require time to understand your demand&quot; and &quot;that it will take from 1 to 3 months to process&quot;. The say that &quot;they may ask additional identification&quot;. They ask for email&#x2F;username (which they should already have??) and that depending on the frequency of your demands, they may charge you a &quot;reasonable fee&quot; for &quot;administrative costs&quot;. The GDPR require the capability of deleting ones account from a platform be &quot;without undue delay&quot;[2]. I&#x27;m no lawyer but their response seems to violate the terms.<p>[0]Article in greek. Basically says that their income went from 43M euros to 64M and they paid a dividend of 20M euros to their shareholders: <a href="https:&#x2F;&#x2F;www.capital.gr&#x2F;epixeiriseis&#x2F;3551288&#x2F;tinaxe-tin-mpanka-i-e-food-logo-pandimias" rel="nofollow">https:&#x2F;&#x2F;www.capital.gr&#x2F;epixeiriseis&#x2F;3551288&#x2F;tinaxe-tin-mpank...</a><p>[1]Greek again: <a href="https:&#x2F;&#x2F;twitter.com&#x2F;mpodil&#x2F;status&#x2F;1438620693055352834" rel="nofollow">https:&#x2F;&#x2F;twitter.com&#x2F;mpodil&#x2F;status&#x2F;1438620693055352834</a><p>[2]Paragraph 1 on grounds of (b) <a href="https:&#x2F;&#x2F;gdpr-info.eu&#x2F;art-17-gdpr&#x2F;" rel="nofollow">https:&#x2F;&#x2F;gdpr-info.eu&#x2F;art-17-gdpr&#x2F;</a>
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fithisux超过 3 年前
Uberization. Legal? If you control the gov you don&#x27;t care.
sschueller超过 3 年前
I hate how &quot;entrepreneurs&quot; in the US find new loopholes and make seemingly huge businesses out of it. Then my local sociopaths and greedy investors want to copy this. If the business didn&#x27;t get so big in the US there would be a very large pushback if anyone tried such abusive practices here.<p>Just look at what DPD is doing in Switzerland, it is discusting and basically slavery. Abusing contract work to the max.