I switched from a Dell laptop to a PowerBook G4 in 2005 as I was going off to college. I remember very clearly the initial confusion I had dealing with the radically different file setup ("What, you mean I have to distribute my Jar files in 6 different directories? Windows just has the one!") and Unix interface. I laugh now, but the documentation was actually pretty terrible back then, and I couldn't initially figure out where to store files that I was dealing with. (This was back in the day when Apple distributed its own behind-the-times JDK and wouldn't support anything else.)<p>I was so upset the first week I owned my PowerBook that I actually wrote Steve Jobs saying "Why would you ever separate Java externals into so many different directories? Where's the documentation for this Terminal.app program? You're going to lose my business if I find more shenanigans like this in your OS."<p>I got an e-mail back that week from Apple saying "You'll learn to love it, we promise." I was skeptical, but I quickly realized that there's a sanity to Apple's FHS (and Unix's moreso). I also grew to love scripting on the G4 far too much to be able to return the computer as I'd threatened to.<p>Now, I can't imagine ever going back to the "Windows Way", or anything close to it. I still have that G4, and it runs (Arch Linux) like a charm.<p>The one thing I haven't grown fonder with Apple's popularity is that customer service now feels cold. In 2005, it was a legitimate pleasure to talk with an Apple rep on the phone. Several of them were happy to explain the internals of the OS to me my first time through, as they were thrilled to have any Windows convert they could get.<p>Now, things are different, and I don't get the warm, fuzzy feeling I did 6 years ago.