Not seeing any "character assassination" in any of the quotes. None of Facebook's defense lines, low quality as they may be, seem overly personal.<p>For the record, I fully side with the whistleblower's claims. It's just that this article is very emotional, and could have been so much more. This is a fascinating quote the author failed to address fully:<p>"Facebook PR: “Despite all this, we agree on one thing; it’s time to begin to create standard rules for the internet. It’s been 25 years since the rules for the internet have been updated, and instead of expecting the industry to make societal decisions that belong to legislators, it is time for Congress to act."<p>Facebook has a point here. We don't even know what Facebook is. A media company? A news organization? A shop? A dating site? And if it does all of these things, and does so at planetary scale, is has the potential to do harm to big parts of the world, in countless ways. Yet there's pretty much zero rules.<p>I think we vastly underestimate how complicated the balancing act is. If Instagram does mental harm to teenage girls, whilst this very likely was not the original intent, what exactly is the "correct" course of action, in a way codified in law? Should it be forbidden for other girls (influencers) to broadcast their beauty lifestyle? Should there be a maximum time cap for consumers to browse the feed? The China way? Should influencers just be deplatformed if we don't like them, taking away their income?<p>None of these rules or laws seem very plausible or sane to me, and this is just one example of how Facebook can do harm.<p>Anyway, to end constructively, I'd say a first step is to force Facebook to give full access to its underlying (anonymized) data. If we've created a planetary-scale monster, we should treat it as a special case.