5 Reasons Startup CEOs Should Answer Support Emails

Maybe my startup is different than others, but I have to do everything at least some of the time. I can't imagine a startup ceo saying "I refuse to do X".

Couldn't agree more. The bonus reason sums it up best: "It's the right thing to do". This kind of stuff pays off in the long-rug I bet. A few times I have replied to emails from startups and the reply-to is their CEO. I get excited, send off an email, but am disappointed when I see an employee replying to my email which was forward to them by the CEO.

They are at least reasons to monitor the email and to respond to select ones. If your support has a general framework to work upon, they can handle most emails very well. Handling all/most or handling none of the support are both bad options.