Typical Microsoft marketing lie, as in last version of windows, windows 10 mobile devices, windows support and so on. Oh wait, they hire consultant to synergise efforts in OKR and drive innovation in right to repair domain according to management indicatives! That’s will be success for sure.
Surfaces are highly custom (and badly) engineered and sold in (tens of) thousands. Nobody wish or able to repair them. Nobody even wish to repair new xboxxses.
Macs are sold in hundreds millions and getting fixed easily, despite “evil” apple.