One of the nicest parts of this is the client focus - the idea that you can send a build with BugHerd optimized in to make the issue easier to describe. With the plethora of consumer apps, great idea, but also in enterprise verticals like healthcare, where the users are experts, but not at computers/browsers/technology. For that reason alone - awesome - this would have saved us person-weeks of work, and even in some cases, plane tickets.<p>Good example from Launch Live Blog, here:
<a href="http://launch.is/blog/live-blogging-500-startups-demo-day-aug-16-2011.html" rel="nofollow">http://launch.is/blog/live-blogging-500-startups-demo-day-au...</a><p>1:38pm: Same scenario of sending client the build, but BugHerd is installed. The client clicks new issue, types in the name of problem rather than sending email. BugHerd knows their browser, time they created the issue. BugHerd plays nice with others, over 1,400 users.<p>1:37pm: Matt of BugHerd takes the stage and says he had difficulty communicating with clients about bugs. Could spend hours trying to figure out what client is talking about -- not time that you can bill.