I don't know about Seoul specifically, just thinking it's really disappointing if organizations are building a "Metaverse Presence" instead of using money to have actual people - though whatever medium - help their clients. Would you rather have a metaverse chatbot that can't help you, or an extra person at the service centre that can actually address your problems.<p>Orgs love to rush to anything that has the promise of not having to employ a real person to help. I wish they'd just give up and spend the money on actual counter or call center staff.