Can't believe how many people want Lou to have the van impounded. The Amazon name is so big and so impersonal, anything and everything associated with it is expected to be taken care of by the System right away.<p>This is our culture. Lou at least got a chance to talk to the driver, but other than that it seems whoever owns the van hasn't thought to keep Lou informed about what's going on. Lou doesn't even know who owns the van, with the only lead being the Amazon association. And nobody at Amazon seems capable of connecting the two sides together. This is how we operate today, it's kind of terrible.<p>If I were Lou I'd at least leave a note on the windshield asking the owner to call him.<p>Edit: This happened a week ago, and is resolved. Great Twitter posts, and he did leave a note: <a href="https://pbs.twimg.com/media/FEVzOvJVkAAOTq2?format=jpg&name=large" rel="nofollow">https://pbs.twimg.com/media/FEVzOvJVkAAOTq2?format=jpg&name=...</a>