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Amazon’s search results are full of ads ‘unlawfully deceiving’ consumers

281 点作者 nocommandline超过 3 年前

20 条评论

hairofadog超过 3 年前
Anecdotally, the buzz I hear around Amazon has changed from<p>* 2010: this is amazing! You can get anything right away! And I don’t buy anything without checking Amazon reviews first<p>* 2015: it seems like Amazon is an unstoppable behemoth that might be doing harm in the world, but it’s just so easy to order stuff, so… sorry, world!<p>* today: the Amazon shopping experience is so filled with bullshit that it’s actually easier to buy from the producer’s website and pay shipping<p>I’m sure Amazon will be just fine but it seems like they’ll need to do <i>something</i> at some point.
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mdasen超过 3 年前
&gt; The complaint goes beyond existing FTC guidelines, accusing the company of engaging in “lazy loading.” The “sponsored” label lagged in loading against top banner ads, sometimes by up to three seconds on average Internet speeds, according to the group’s analysis. On slower wireless and wired connections, it could take anywhere from seven to 15 seconds.<p>From what I can see, the search page has the &quot;Sponsored&quot; note in the response (it isn&#x27;t loaded via JS). Amazon&#x27;s search page seems to be mostly server-side rendered. Even if I disable my cache and set my browser to throttle to &quot;Slow 3G&quot;, the &quot;Sponsored&quot; renders immediately (the &quot;i&quot; image next to it takes a second to load, but loads well before the product images).<p>It&#x27;s interesting looking at the HTML because the alt tags on the product image use the phrase &quot;Sponsored Ad&quot; while the visual presented is just &quot;Sponsored&quot;.<p>I certainly understand the criticism that the &quot;Sponsored&quot; text is small (11px regular vs 16px bold) and a light gray rather than black, but it doesn&#x27;t seem like they&#x27;re being lazy loaded in a way that would make them appear after the user had already seen the content.<p>The FTC&#x27;s guidance says:<p>&gt; We understand that there is not any one specific method for clearly and prominently distinguishing advertising from natural search results, and that search engines may develop new methods for distinguishing advertising results. Any method may be used, so long as it is noticeable and understandable to consumers.<p>Honestly, I think this is mostly wrong. Maybe there isn&#x27;t <i>one</i> way, but surely one could say that 3-4 very specific ways could be codified. Just saying &quot;clearly and prominently&quot; leaves so much room for companies to test which ways will hold up in court, but that consumers won&#x27;t notice. For example, Amazon can say &quot;it clearly says sponsored&quot; while potentially knowing that putting small grey text next to large bold black text makes the mind ignore the small gray text. Likewise, the &quot;sponsored&quot; note comes after the picture - after the user has already developed an attachment to the product.<p>To use Twitter as an example, &quot;Promoted&quot; appears below the tweet so that when scrolling, I see the tweet, my mind starts engaging with the tweet, and by the time I continue scrolling to see the &quot;Promoted&quot; notation, it&#x27;s already done. Even the words &quot;promoted&quot; or &quot;sponsored&quot; don&#x27;t have the same connotation as &quot;advertisement&quot;.<p>The FTC could easily codify things. 1) Creating a logo and specific text for advertisements - &quot;$$ Advertisement $$&quot;. 2) Requiring it to be in the same upper-left placement for all ad blocks. 3) Requiring it to have the same size, contrast, and weight against the background as the most noticeable text in the ad. 4) Mandating a different background color from non-ads by 20% (for example, if the background is black rbg(0,0,0) then a background color of rbg(51,51,51) would work. Likewise, if the background were white rbg(255,255,255), an ad background of rbg(204,204,204) would work. (Someone with a better artistic background could certainly refine that rough guideline - to my eyes, even altering one of the three colors by 20% seems to create significant contrast so you might not need to move all three to still maintain a clearly demarcated background).<p>That would make it really easy for consumers to distinguish an ad. The problem is that while the FTC&#x27;s guidance suggests using backgrounds and borders, they only <i>require</i> that it be &quot;clear&quot;. That&#x27;s nonsense. Maybe keep the requirement at &quot;clear&quot; for small companies, but make the requirement the codified version from anyone making over $X in revenue (if you&#x27;re worried about stifling small companies).<p>If you don&#x27;t specify how, companies will make it &quot;clear&quot; while making it as easy to ignore and hard to find as possible - so long as they can stand up in a courtroom and say &quot;c&#x27;mon, it says &quot;Ad&quot; right there.&quot; If we mandated a specific logo&#x2F;language, top-left placement, and background color distinction, we&#x27;d easily be able to distinguish ads from regular content. But that&#x27;s the problem. They don&#x27;t want that.<p>I remember when Google results looked like this: <a href="https:&#x2F;&#x2F;i.imgur.com&#x2F;KAROEnQ.jpg" rel="nofollow">https:&#x2F;&#x2F;i.imgur.com&#x2F;KAROEnQ.jpg</a>. The yellow and pink background meant an ad. The right side has ads that are clearly ads since they have a blue background. They&#x27;re all clearly distinct. Another example: <a href="https:&#x2F;&#x2F;i.imgur.com&#x2F;1iO5wuv.png" rel="nofollow">https:&#x2F;&#x2F;i.imgur.com&#x2F;1iO5wuv.png</a>. All the ads are yellow. It&#x27;s easy to skip over them and start looking at the first organic result. When ads have the same background color and no border, it&#x27;s hard to know when the ad ends.<p>If the goal of the FTC is that ads should be easily noticeable (and skip-able) by consumers, there are extremely clear and easy things to mandate. Instead, the FTC simply says it must be &quot;clear&quot;.<p>Heck, even if you don&#x27;t want to mandate how, I think the FTC should come up with examples. For example, take the two Google search images I posted. Let&#x27;s say the FTC said &quot;you must distinguish your ads as clearly as those two images. Any ad that is not as clearly distinguished as the ads in the examples is illegal.&quot; While Amazon&#x2F;Google&#x2F;Twitter&#x2F;Facebook might argue that their labeling is &quot;clear&quot; they couldn&#x27;t argue it is &quot;as clear as the examples.&quot; The FTC should set a standard and then go after companies that don&#x27;t meet the standard. Just telling someone it must be &quot;clear&quot; means that they only have to make it clear if you&#x27;re actually examining the content in a courtroom, not if you&#x27;re scanning&#x2F;reading like a normal user.
the_snooze超过 3 年前
There&#x27;s so much manipulation on Amazon (both of Amazon&#x27;s own doing and gaming on part of sellers) that I&#x27;ve more or less given up on buying from there completely. Mix in all off-brand Chinese crap polluting the store, and it&#x27;s just a miserable experience.<p>These days, Amazon is most useful to me just as a price ceiling. I go to brick-and-mortar stores and have them price-match Amazon if the online listing is cheaper.
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ItIsWhatItIs2超过 3 年前
Honestly the buying experience on Amazon is truly dreadful right now. If you are browsing for anything that’s not a name brand you have to sift through pages of garbage 5 star reviews from people paid with Amazon gift cards by the seller. If you look at the 1 star reviews you’ll see the sellers of items will pay people in Amazon gift cards to review the product, and pay to take down negative reviews. If I need to purchase anything I’ve given up on using them and simply go to Best Buy, Target Walmart, etc. Though it seems Walmart is trying to follow in Amazon’s footsteps with third party sellers for its website.
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JohnWhigham超过 3 年前
And then right below the ad results, there&#x27;s thousands of Chinese knockoffs.<p>I&#x27;ve started to just browse big box retailers now. They at least have a merchandising team dedicated to sourcing quality products.
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hateful超过 3 年前
In my experience the search on the Amazon site is terrible. If I want something, I search there and can browse 100 pages of low quality unrelated items. But I do a Google search and I see results from Amazon that are exactly what I need.
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ceejayoz超过 3 年前
&gt; The FTC has long held that ads are deceptive if they imply information is being shared by an independent or impartial source, when it’s actually originating from a business trying to sell a product, said Jessica Rich, a former director of the FTC’s Bureau of Consumer Protection. Such practices could lead consumers to make uninformed decisions about their purchases.<p>I&#x27;d love to see this provision torpedo the &quot;Amazon&#x27;s Choice&quot; labels.
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jklinger410超过 3 年前
The United States government gave up on enforcing deceptive advertising a very long time ago.<p>Maybe the EU will do something about it, but of course, those changes will not make it to US consumers.
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TruthWillHurt超过 3 年前
At this point Amazon is effectively dealExtreme or Wish.com .<p>So many sticker brands, ads and house brands..
m12k超过 3 年前
I&#x27;m torn between considering this terrible as an end-user, and being happy that this is painful enough that there might finally be enough oxygen in the room for actual competitors again.
nocommandline超过 3 年前
The full title of the article is below but HN says it’s too long so I cut it down..<p>.... Amazon’s search results are full of ads ‘unlawfully deceiving’ consumers, new complaint to FTC claims....
mikkelam超过 3 年前
I&#x27;m really impressed, and quite happy, that The Washington Post is writing such an article when Mr Bezos himself owns it. Great to see this is not a deterrant
excalibur超过 3 年前
<a href="https:&#x2F;&#x2F;archive.ph&#x2F;iaPmr" rel="nofollow">https:&#x2F;&#x2F;archive.ph&#x2F;iaPmr</a>
dazc超过 3 年前
We have a couple of online retailers in the UK (John Lewis, Argos) where you can search for a product and get maybe 20 - 30 results, mainly leading brands and some own-brand versions. It&#x27;s a much better experience, however, you often find many of these items are sold out or not available in the colour (for example) that you want - which is frustrating.<p>Amazon always seem to have stock of the same thing in addition to multiple knock-offs and me-too versions. No surprises they get most of the business.
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summerdown2超过 3 年前
I don&#x27;t even mind the sponsored placements in my search. I&#x27;d just like a search for X to give me a page full of X, not random junk bearing no relationship to X.
andyford超过 3 年前
As much as I like dunking on Amazon and Bezos, I can&#x27;t help but wonder if this could be applied to brick and mortar stores where you go in and ask for help finding something and they pitch you the product that&#x27;s best for their sales commission
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nunez超过 3 年前
The search results that are ads say &quot;Sponsored&quot; on them. Everything else are not ads. I&#x27;m not understanding how that&#x27;s deceiving. It&#x27;s similar to Google Shopping.
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tantalor超过 3 年前
&gt; company delays labels indicating a search result is sponsored for several seconds after a page loads<p>I don&#x27;t see this in practice. Does this actually happen?
errcorrectcode超过 3 年前
Amazon&#x27;s Fire TV and Echo Show are like Samsung TVs: inviting a dystopian wall of chumboxes into your life to hound you with ads.
Schiendelman超过 3 年前
It’s incredibly comforting that Washington Post still writes pieces critical of Amazon despite Bezos’ ownership.