I think this is pretty disappointing coming from Harvard Business publishing.<p>Google isn't trying to create new grand markets that they might or might not get a share of, they are simply commoditizing their complementary products, and making them as good as possible.<p>Complementary products are products that are used together, and where one enhances the other - cars and gasoline are classic examples. By commoditizing, or making cheaper, your complementary product your own product becomes more desirable: If gas is cheaper cars are more desirable. This is classical economics, and has been known since Adam Smith.<p>Basically what this means for Google is that they have a strong interest in commoditizing the webbrowser, making it as good as possible, thus making their own complementary products more desirable. This is also one of the reasons they are interested in firefox - it isn't philanthropy: it's purely business.