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Amazon still isn't doing enough to stop bait-and-switch reviews

429 点作者 yedava超过 3 年前

25 条评论

noduerme超过 3 年前
I wish I could say I stopped buying things off Amazon for ethical reasons, but the truth is, I stopped buying because if you look closely at the reviews, you realize that almost everything for sale there is now a scam or a knock-off. This was a slow creep for awhile, but now the problem has grown exponentially. Amazon is what Canal Street was in the 90s - somewhere to buy fakes, stolen goods, and electronics that might catch fire.<p>Amazon has no interest in fixing this problem, because they know that well over half their &quot;inventory&quot; is now from knockoffs, IP theft and&#x2F;or bait-and-switch scams. it&#x27;s almost impossible to find items there anymore that are <i>not</i> fake, whether it&#x27;s re-packaged hard drives or &quot;pyrex&quot; bowls that explode in the microwave.<p>One way to look at this, and the way I think Amazon must look at it, is that it&#x27;s not any <i>worse</i> than a third world night market. The attitude of vendors in, e.g. Phnom Penh or Mexico City markets is that the very <i>fact</i> that stupid Americans think they&#x27;re going to get &quot;real&quot; goods just proves how much they deserve to be scammed. Amazon is actually helping baffled Americans to finally understand what the third world has always known - unboxing is going to be disappointing. Everything you think is affordable is probably fake, and you can&#x27;t trust the packaging. Only the rich get actual brand products. As America degrades, people will start to get more savvy and more cynical about this, but right now it&#x27;s still a newish phenomenon and people are shocked, shocked! to find out the kids toys they bought are full of toxic chemicals that we ourselves shipped overseas for burial or &quot;recycling&quot;.
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civilized超过 3 年前
I don&#x27;t understand what Amazon thinks it&#x27;s doing with its legions of data scientists, analysts, product managers and engineers that they consider so much more important than solving this problem, which will destroy their reputation long-term and create space for a competitor.<p>At this rate, Amazon will be on its way to becoming Yelp -- untrusted, irrelevant, ultimately deserted.
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BoysenberryPi超过 3 年前
Personally experienced this. I bookmarked a keyboard I was interested in purchasing in a month or so. When I went back it was a completely different item with the same reviews. Just today in fact, I was looking for an office chair seat cushion and found a very telling reddit comment from 3 years ago[1].<p>I know Amazon has a bulletproof return policy for the most part but I don&#x27;t want to be hassled with returning everything. This just results in me just not using Amazon. You may be able to justify it for large purchases because of Amazon&#x27;s return policy but for something as mundane as a can opener or seat cushion? Just shop elsewhere.<p>[1] <a href="https:&#x2F;&#x2F;www.reddit.com&#x2F;r&#x2F;buildapc&#x2F;comments&#x2F;a72co8&#x2F;seat_cushion_suggestions&#x2F;ebzyzlu&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.reddit.com&#x2F;r&#x2F;buildapc&#x2F;comments&#x2F;a72co8&#x2F;seat_cushi...</a>
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amluto超过 3 年前
&gt; Machine learning algorithms are getting sophisticated enough to figure out whether a batch of 100 reviews is mostly talking about can openers or garlic.<p>This barely needs ML. Amazon knows, <i>a priori</i>, what product the reviews were for. The fact that garlic reviews can be repurposed for can openers, regardless of their actual text, is the problem.<p>The real underlying problem is wrong incentives. Amazon makes money when you buy that crappy can opener.
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KennyBlanken超过 3 年前
Big-name companies have been caught putting out top-performing SSDs and then after the reviews are out, silently shipping drives with worse flash chips, worse controllers, no DRAM cache, etc. Review sites know it happens but don&#x27;t call it out because then they won&#x27;t get pre-embargo access to hardware or the company will demand the hardware back. Review sites only really work because they&#x27;re able to amass a substantial amount of hardware; if everything has to be returned, they can&#x27;t run comparison tests and the like.<p>And then you have organizations like the Wirecutter who review vacuum cleaners and include a vacuum one of their staff bought 6 years ago alongside currently sold models.<p>....and if they&#x27;d done the slightest bit of homework they&#x27;d know that the company had moved production of that specific model to a different country and cheapened all the materials.<p>It&#x27;s like buying a ~2001MY Mercedes because your 1985 E-class was well built. The early 2000&#x27;s, Mercedes was cranking out cheaply designed&#x2F;built crap.
iamwil超过 3 年前
Yeah, it&#x27;s a pity. It use to be a no-brainer shopping at Amazon. But now, I waste more time sifting through a bunch of cheaply made home goods that I&#x27;m just more inclined to look for sturdy, well-made products elsewhere.<p>Also, it seems like they mix the inventory from different vendors, so it ends up being a crap shoot whether you get the original, or a knock-off, and the reviews reflect that.
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leejo超过 3 年前
It feels like Amazon is at a place where eBay was about, what, a decade ago? At least from a shopper point of view. In other words it feels like you&#x27;re overwhelmed by choice but much of that choice makes you feel uneasy.<p>It seems to be full of dodgy sellers using questionable practices like those described in the post, the feedback (review) system is utterly broken, getting in touch with a real person is near impossible, sellers are using bots to game prices and the search system.<p>And (AFAIA) Amazon still doesn&#x27;t use 3d Secure &#x2F; Verified by Visa? Perhaps this is a sweetheart deal from the card schemes, given they&#x27;re so big, or do the issuers not want to take the liability shift? There&#x27;s something not quite right here.<p>Anyway, I don&#x27;t know if eBay actually solved any of the problems or if most of the dodgy sellers just moved to Amazon.
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managerclass超过 3 年前
It&#x27;s been a while since I&#x27;ve used sort by average customer review. Only useful sorts are &quot;featured&quot; or possibly price if you put in some filter parameters on the side. Anything else is just asking for hot garbage.<p>There are few things that I buy from amazon now that aren&#x27;t shipped and sold by amazon. I just don&#x27;t trust third party sellers unless it&#x27;s a &#x27;direct&#x27; seller aka the company making the product. Almost would prefer if amazon would just remove all third party sellers but I guess they need to maintain their reputation of being the everything store.
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odonnellryan超过 3 年前
If you leave a bad review on a high priced item often you will be contacted and offered a refund for removing the review.
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kevindeasis超过 3 年前
This reminds me of multiple websites. websites that sells specialized items in their niche.<p>their products, all different companies have stellar reviews left in their website via third party software.<p>but you can easily tell that those reviews have to be fake. even though they are verified.<p>you can easily tell fake reviews, its like theyre not even trying to write a fake review.<p>even more hilarious is they sometimes accidentally write a review for the wrong product for the wrong company<p>the thing that worries me is this makes me question if the product that i am buying is actually legit. like is this product actually safe as they say it is and is actually non-toxic to a human’s body
arbuge超过 3 年前
It gets worse. Amazon mixes products from different third party vendors in its marketplace for the same product listing. So even if you find a listing for a brand item with clean reviews which actually pertain to the item in question, you could still very well end up with a cheap low quality knock off when you order it.
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purplepatrick超过 3 年前
I don’t get why we need to have good ratings and reviews at all.<p>Why not only allow bad ratings (eg a simple thumbs down) and reviews, then run some ML to detect and normalize semantic patterns (“short battery life”), and then word-cloud or summarize those.<p>Users could then sort ratings ascendingly from least number of bad ratings and scan the semantic patterns.<p>Voilà - a functioning ratings and review setup…
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fma超过 3 年前
I was in the market for a wood filing cabinet. The picture was something I wanted and it had good reviews. When you read the reviews in detail they start talking about using it as a kitchen island. Hmm ...OK. then you look at customer pictures and it&#x27;s a metal rack.<p>Anyways. I buy online from Walmart or Target first if I can. Walmart seems to automatically price match Amazon, and 0 chance of fakes due to comingling or expired products due to comingling (sellers buy soon to expire products on the cheap, send it to Amazon and it gets mixed with everything else)
ilamont超过 3 年前
<i>Internet companies and their defenders sometimes insist that this kind of problem is impossible to solve—that the scale of the web makes a certain amount of bad behavior impossible to stop.</i><p>Impossible? Which Internet companies have made such a claim?<p>And who is their “defenders” that feels so compelled to step for the likes of Amazon?
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tw04超过 3 年前
Why would they? The average consumer doesn’t even know what they are and assumes if they have a bad experience with a highly rated product it’s a one-off. I’ve told several friends and family I’ll only use Amazon as a last resort at this point. When they ask why and I explain the bait and switch thing (among many other questionable business practices) they are always shocked to hear that’s a thing.
FridayoLeary超过 3 年前
Do they even care about their retail business anymore? Their website is a dumpster fire. (source: take a look at it)
tristor超过 3 年前
Yep. I’ve completely stopped using Amazon and I plan on cancelling Prime soon. The only thing I still sometimes buy on Amazon is books.<p>At this point I only buy things directly from the manufacturer or a listed authorized specialist retailer, and only from brands I have strong evidence are BIFL quality. So much of the stuff in the world is garbage.<p>The one thing I’ve yet to find BIFL quality options is daily wear clothing. At least some clothing articles do have options though.<p>Amazon is just a dumping ground for the worst of Chinese garbage. Almost nothing on the site is of even acceptable quality. It’s really unfortunate, I used to love using Amazon as a customer.
stewx超过 3 年前
Amazon makes it very hard to flag listings that have this problem and they often take no action when you do report it.<p>I recently complained to Amazon about some flagrantly irrelevant 5-star reviews on wireless headphones that were actually reviews for backpacks or CDs. It took about a month and numerous, numerous emails to different places to get them to deal with it.
asd33313131超过 3 年前
Solution? Allow filtering reviews in last 7, 30, 60, 90 days (reviews in last 7 days might show 2.5 of 5 stars, e.g.)
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RobLach超过 3 年前
This is such a solve-able problem that it can only be purposeful.
bagacrap超过 3 年前
I try to only buy things with recognizable brand names on Amazon. The premium you pay to an American intermediary for crap that was ultimately produced in China anyway is the cost of quality control.
weeblewobble超过 3 年前
I agree it&#x27;s a huge problem. However, I don&#x27;t think the solution is censorship by tech oligarchs. A fake review is still speech, and if you believe in free speech and free expression as a social (not legal) principle, I don&#x27;t see how you can support Jeff Bezos deciding which speech you are and are not allowed to see. The solution to harmful speech (which fake reviews are) is more speech, not censorship.<p>&quot;I may not agree with what you say, but I will defend to my death your right to mislead people with fake reviews&quot;
cyounkins超过 3 年前
Amazon has now removed the reviews from the first link, but I found one where the reviews are for glassware. Every review has a &#x27;report abuse&#x27; button, but there is nowhere for me to report the product on the page.<p>I use ReviewMeta but unfortunately it doesn&#x27;t appear to be working for these.
catlikesshrimp超过 3 年前
I only read the 3 star or lower reviews. When they remove the rating filter, I will be in trouble.
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adam0c超过 3 年前
is it really that hard to spot fake reviews...? come on juat use some common sense and quit being lazy