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Canon is telling customers how to override counterfeit cartridge warnings

237 点作者 max-m超过 3 年前

18 条评论

trentnix超过 3 年前
I bought extra HP cartridges off of Amazon years ago for my business so we would have extras. Imagine my surprise when, after installing the cartridges about a year later, I learned they were the wrong “region”. Turns out HP region locks ink like they are Blu-Rays or Nintendo games!<p>I had no idea I was buying “out-of-region” ink cartridges and I also had no idea such a thing could possibly matter. I called HP and the tech support person had the gall to tell me they have different ink for different regions because the climates are different. I nearly swallowed my teeth at the stupidity of such a claim.<p>They offered nothing until I started telling my story on Twitter, and suddenly a Support person messaged me on Twitter offering free replacements. So not only do they have an indefensible strategy of region-locking ink cartridges, they also train you to whine as loudly as possible to get any sort of recourse.<p>The entire printer industry appears to be running one scam or another.
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MerelyMortal超过 3 年前
The HN title doesn&#x27;t do this justice:<p>Because of the chip shortage, Canon is selling cartridges without chips that identify them as genuine, so Canon is telling customers how to override the warnings that indicate they are counterfeit cartridges.
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petee超过 3 年前
This makes me smile. I bought a Canon Pixma inkjet photo printer last year, and upon taking apart the cartridges I was surprised to find the only thing inside was a 6 pin chip connected to nothing else but the printer -- no level sensing at all; I believe the printer just guesses how much ink it uses and records that on the chip.
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deutschepost超过 3 年前
Some years ago I was on a Civil Protection Excercise as the IT and Communications Officer. Part of my Gear was a small printer (can&#x27;t remember which brand). After I set up the laptops for the team I put the cartridges in the printer and the printer told me, that these were the &quot;Setup Cartridges&quot; which were only usable in the first few months after purchase. And that I was supposed to buy normal cartridges to use the printer.<p>I was able to get a replacement printer from the place where we were staying, but this situation still enrages me to this day. What if this had been a real emergency?
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mdavis6890超过 3 年前
I think the main issue is consumer education, psychology and behavior.<p>Basically, people don&#x27;t know how much it actually costs to make a printer and don&#x27;t know enough about it (not a judgement, they probably have better things to do than spend hours researching printers) to choose based on overall quality and such metrics. They basically just choose based on price.<p>So manufacturers competed on price until they got to well below the all-in cost of the printer (including R&amp;D, etc) hoping to make it up in the cost of consumables. So now they HAVE to make whatever money they are going to make on the consumables side.<p>If a company came out with a printer that was expensive enough that they could make money on the printer and not on consumables. How many would they sell? My guess is very, very few, as consumers would just buy the cheaper-up-front option.<p>Note that this mostly applies to ink-jet and not laser, as the latter have historically been purchased more by businesses which are more likely to know about and focus on overall quality and economics, and take consumable cost over years into account during purchase. I guess now that laser printers are entering the consumer market more and more, and consumers are still they same as they have been, we&#x27;re going to see this issue pushed into lasers as well (as noted in this tweet).
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tiku超过 3 年前
Why is there no open source printer yet? We have the most cool 3d printing rigs, mounting it to some rails etc is not the problem.. Just a black and white printer, nothing fancy..
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bArray超过 3 年前
If anyone wants to create an open source printer I think they would get some sizeable backing. I would take anything that can print text onto random A4 paper and takes reasonably cheap ink. There&#x27;s not so much already in this space [1]. Just keep the goal simple and achievable.<p>It&#x27;s way too dangerous, but I often pondered a &quot;zero ink&quot; solution that burns text directly onto paper. Essentially a high-speed laser engraver. I could imagine given heat and fuel, you would want to limit oxygen, possibly by pulling a vacuum.<p>I would also like to see what a modern take on a dot matrix printer could be like.<p>[1] <a href="https:&#x2F;&#x2F;www.appropedia.org&#x2F;Open_source_Inkjet_printers" rel="nofollow">https:&#x2F;&#x2F;www.appropedia.org&#x2F;Open_source_Inkjet_printers</a>
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egeozcan超过 3 年前
The screenshots in the instructions[0] seem to suggest that the printer warns about a wrong product type and &quot;threatens&quot; that it could cause malfunctions.<p>[0]: (German) <a href="https:&#x2F;&#x2F;www.canon.de&#x2F;support&#x2F;business-product-support&#x2F;interim-toner&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.canon.de&#x2F;support&#x2F;business-product-support&#x2F;interi...</a>
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jopsen超过 3 年前
Ink printer is a scam. We&#x27;ve known it for years.<p>How is this not ripe for disruption?<p>Honestly, I haven&#x27;t bothered owning a printer, but if I had to -- I would probably try my luck at a laserprinter.
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grenoire超过 3 年前
From such abundance that we can have microchips in disposable ink cartridges to prevent printer owners from using unauthorised ink...
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contingencies超过 3 年前
For our company we tried three brands of printer in the last year or so. HP, Canon and Brother. Our needs are basic: ethernet and wifi printing, in black and white, laser, A4. Scanner included. Must work on Windows and OSX. Linux would be nice.<p>Would you believe that this is apparently a big ask? The latest Canon did not work on OSX. Something like &gt;12 months after an OS update they couldn&#x27;t push out a functional driver. HP I can&#x27;t recall what the issue was but it was sent back for a refund and this was accepted. Perhaps also lack of OSX support. Finally, our Brother printer worked with the following not insignificant caveats: replacing the toner apparently requires surgery on the prior cartridge to transfer a chip, calling Brother they don&#x27;t give a shit, scanning cannot be done directly to PDF it must be done to JPG then converted over the PDF or you get garbage pages instead of correct content, and you cannot have both ethernet and wifi active at the same time on a printer purchased explicitly for this purpose in 2021.<p>Honestly, the printer industry is so bad there&#x27;s actually room for a new entrant to do it properly.<p>There&#x27;s also low hanging fruit like detect if multi-page scans have been inserted the wrong way up, etc. which the idiotic industry has failed to latch on to despite 20 years of opportunity. Also, office label printing. Input to traditional label printers is crap. Try inputting non-roman character sets or engineering symbols on those things. Ugh. A decent driver (&quot;print from excel&quot;, &quot;[x] sever tape after label&quot;) and embedding this within a standard office printer would surely yield large volume tape purchases.
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jrochkind1超过 3 年前
The tweet references a German tweet... anyone have the actual instructions from Canon, in English? (I don&#x27;t have a Canon printer, I&#x27;m just curious).
traceroute66超过 3 年前
I wish Canon would tell users of its business lasers how to reset a forgotten admin PIN.<p>Apparently only Canon Service providers can do a full factory reset due to &quot;data protection&quot; reasons.<p>Go figure.
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AtomicOrbital超过 3 年前
This printer cartridge issue is creating a huge opportunity for some enterprising startup to produce a solid printer with quality cartridges ... I just hope this happens and they refuse to be bought out by HP or anyone else
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HelloNurse超过 3 年前
I&#x27;ve been using a HP inkjet printer for a few years and it&#x27;s happy to accept third party toner. It just randomly ruins the Windows printer driver and printing queue once in a while, nothing hardware.
BeeBeeBee123超过 3 年前
HP did an update around June 2021, I believe the last 4 numbers are 0495. This update is the one that is causing problems with the 3rd party cartridges. I have a HP Envy 5660. Going in the trash soon..
ta988超过 3 年前
I bought an Epson ecotank, best inkjet purchase ever. Cost by page is on par with laser, works immediately on Linux (scan and print) even over wifi.
jagger27超过 3 年前
I really like the recent trend of megatank printers that just take a dumb bottle of ink to refill.