Not the author, but do work with Chris at incident.io.<p>We continue to see smaller companies struggle with incident response, often picking processes designed for much larger organisations.<p>This guide is the "just do it this way" manual for smaller companies, helping them find something that works right out the gate.<p>Most of it is common sense, while some bits–such as the advice on post-mortems–might be considered unconventional. Will be interested in what people think!