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What are your company's anti-values?

294 点作者 willsewell超过 3 年前

48 条评论

munificent超过 3 年前
Back when I worked at EA there were obviously many horrible aspects to its culture. But one thing I always thought was cool was that they had a notion of a &quot;razor&quot;. This was a principle or guideline that was worded specifically enough to clearly slice up a set of options into whether they fit it or not.<p>When designing a game, &quot;The game is fun,&quot; is a shitty razor because it doesn&#x27;t tell you how to prioritize or make trade-offs. &quot;Multi-player is the most fun mode,&quot; is a better razor because if you&#x27;re trying to decide which features to cut, the single player ones are clearly it.<p>&quot;Anti-value&quot; is, I think, another way to say something similar.<p>This touches on a cognitive mistake I see often. We often naturally think of choices in terms of &quot;yes or no&quot;. Do I want to go out for dinner tonight? Should I ask that person out? Should I buy that house?<p>But opportunity cost pervades all aspects of life. Our time and resources are finite and any &quot;yes&quot; choice is implicitly a &quot;no&quot; to the other options that give up the capacity to say yes to. It&#x27;s very hard to make good choices without thinking of those other options.<p>Framing your values in terms of &quot;razors&quot; or &quot;anti-values&quot; is a good way to get out of the &quot;yes&#x2F;no&quot; mindset and into the more accurate &quot;which one&quot; mindset. It helps you discriminate among options.
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david_allison超过 3 年前
This mirrors Netflix&#x27;s old culture slide deck[0]<p>&gt; adequate performance gets a generous severance package<p>&gt; We’re a team, not a family; We’re like a pro sports team, not a kid’s recreational team<p>[0] <a href="https:&#x2F;&#x2F;www.slideshare.net&#x2F;reed2001&#x2F;culture-1798664&#x2F;" rel="nofollow">https:&#x2F;&#x2F;www.slideshare.net&#x2F;reed2001&#x2F;culture-1798664&#x2F;</a>
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yathaid超过 3 年前
Disclaimer: I work for a small e-commerce firm named after a large river, opinions are my own. Writing in response since the company I work at is one whose values is quoted in the article.<p>My initial approach to the values was a similar &quot;Who cares, these are bland corporatese&quot; one. It wasn&#x27;t until a 10+ year senior engineer on my team discussed the trade-offs between the values in an architecture meeting that I really understood the purpose. Take two of the values[1]:<p>&quot;Dive deep&quot; vs &quot;Bias for action&quot; - these have an inherent tension between the two. You can justify any action with either one, but it is about knowing when to apply what. You do not want to be Diving Deep as your first action when you are oncall and your alarms are going off in every direction, but it may need to be your third.<p>&quot;Have Backbone; Disagree and Commit&quot; has opposite ideas written into it! Having backbone is about being able to back up your position with as much data and research as you can. Disagree and Commit is about not being emotionally invested in your position and not taking things personally when the team chooses to go another way. It is recognizing the fact that you may be working in an area of ambiguity where no one side can be proven right before the fact.<p>Like most worthy things in life, there is a lot of nuance to these that cannot be expressed in a pithy 140 (or 280) character limit. But the idea that you should have &quot;anti-values&quot; is a very, very useful one. It allows you to think through different scenarios and explain what your team&#x2F;organization&#x2F;company would prioritize when there are competing priorities.<p>[1] - <a href="https:&#x2F;&#x2F;www.amazon.jobs&#x2F;en-gb&#x2F;principles" rel="nofollow">https:&#x2F;&#x2F;www.amazon.jobs&#x2F;en-gb&#x2F;principles</a>
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lbriner超过 3 年前
The trade-off question is interesting.<p>I think for us, an implied anti-value would be &quot;Focus on the core product <i>and say no to some customers</i>&quot;<p>As OP said, no-one would deny that focusing on the core product is bad but at what cost? We have failed in the past by taking on custom work for the cash, and it helped us bootstrap. But to scale, the custom work needs to go away and we need to give the maximum value to the broadest number of customers through the core offering.
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prepend超过 3 年前
I thought that anti-values were the true, unstated values of an organization. Some examples from pockets of my org…<p>“The more important you are, the less you touch code&#x2F;servers&#x2F;things”<p>“Lots of meetings means you’re important.” (People will frequently humblebrag “I have 13 meetings today”)<p>“Create a problem, present a problem, let someone else solve, celebrate the solution.”<p>There’s also many positive values that I think outweigh these anti-values.
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karatinversion超过 3 年前
A company always consists of individuals that have to make trade-offs, so to the extent it has a cohesive culture at all, it will have values that are expressed in those trade-offs. But values (or anti-values) that a company publicly espouses do not need to coincide with its actual values: a value statement of being inclusive does not prevent a culture of bullying, and a value statement of putting the customer first does not prevent the actual value being to screw the customer whenever profitable.<p>&quot;Descriptive&quot; vs &quot;aspirational&quot; values, if you will.
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glenngillen超过 3 年前
&gt; “Learn and Be Curious” - what might that cost us? Maybe focus (because it’s ok to go down rabbit holes in order to learn something). So how about “Optimise learning over focus”? Maybe, maybe not.<p>A couple of the values pulled out here are from the Amazon Leadership Principles. So there&#x27;s actually an answer to this question! The opposite of &quot;Learn and Be Curious&quot; is &quot;Bias for Action&quot; and &quot;Deliver Results&quot;. The Amazon LPs are designed to have tension with each other. You can&#x27;t embody all of them at the same moment. Which ones you prioritize are contextually dependent. Which is also helpful for dealing with conflict and disagreement because so many arguments are people talking past each other not realizing that they&#x27;re actually misaligned on an underlying assumption and wasting energy arguing about how to execute.<p>&quot;I don&#x27;t think this is a good path forward, we should take our time to &#x27;Dive Deep&#x27; and do more research&quot;... &quot;Ah, that&#x27;s the issue. We&#x27;ve already agreed as a group the prioritize for &#x27;Bias for Action&#x27; because of &lt;reasons&gt;&quot;... &quot;Hrm. In that case I can understand why this path makese sense. If you&#x27;re all confident that&#x27;s the right priority here then let&#x27;s go.&quot;
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motohagiography超过 3 年前
Sometimes I think these values statements are a substitute for employees understanding why the company makes money and the factors that contribute to that.<p>Without that understanding, it&#x27;s like there is a hierarchy of companies where the companies where everyone &quot;gets it&quot; on revenue are in their massive exponential growth phase like startups with small teams, then there are the ones who factor it out into KPIs, and the job is literally to move the line on that KPI at scale without any other deep understanding, but their company explosive phase is over and their growth is linear - and then the final company type is where the real revenue factors are effectively secret, and there is a solid long term cash flow the company mainly optimizes its costs over, with no significant forseeable growth other than stock volatility.<p>Depending on the growth phase of the organization, values and anti-values are sort of moot, as it&#x27;s a question of what real growth factors your teams understand and are aligned with pushing in a confluent direction. I&#x27;d be concerned if someone were sincerely indexed on values, as it seems like a substute for, &quot;we do this thing well that solves this problem for these customers and that makes money so that we can support our families,&quot; and anything beyond that seems kind of weird in comparison.<p>Sure, I&#x27;ve worked for pre-PMF companies that looking back I suspect they were in-effect NFTs for financial&#x2F;portfolio engineering so there wasn&#x27;t really a clear way to make money, and they spent a lot of time on inspirational values stories, but that effort should have been spent on finding product market fit.<p>To me, the only meaningful values quesiton is, when you know who the customers are, do you want to solve that problem for those people? Seems straightforward.
thenoblesunfish超过 3 年前
This is a very good test to determine priorities. If you simply ask &quot;what should be done?&quot;, there are too many answers. A better question is &quot;what needs to be done so badly that you would sacrifice other worthwhile things to do it?&quot;.
mytailorisrich超过 3 年前
I don&#x27;t see any clear meaning to the term &quot;anti-value&quot; in this article.<p>It seems to imply that a &quot;value&quot; means &quot;more&quot;. It does not. &quot;Frugality&quot; is a value of that is a behaviour deemed important to follow, it&#x27;s not an &quot;anti-value&quot; (whatever that might mean).<p>Similarly, &quot;move fast, break things&quot; means you value action and risk-taking.<p>I was expecting &quot;anti-value&quot; to mean a behaviour deemed negative and to be avoided.
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Aeolun超过 3 年前
Hmm, for my company it would be something like: Don’t upset the customer, so move slow and be careful.<p>But that’s only what is desired by the <i>company</i>. Individuals inside the company still push people to do things quickly at the expense of quality.<p>We also have leadership principles: ‘Play a team sport: so keep discussing everything with everyone until nobody disagrees (either through actual agreement or exhaustion)’.
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svilen_dobrev超过 3 年前
btw the agile manifesto (and similars) has such &quot;we value X over Y&quot; phrases.<p>Another thing; as this one says, the values are the rules (well, should be). Breaking (intentionaly) them is a compromise needed sometimes. While not following, is different matter.. <a href="https:&#x2F;&#x2F;8thlight.com&#x2F;blog&#x2F;stephen-prater&#x2F;2020&#x2F;09&#x2F;15&#x2F;values-rules-break.html" rel="nofollow">https:&#x2F;&#x2F;8thlight.com&#x2F;blog&#x2F;stephen-prater&#x2F;2020&#x2F;09&#x2F;15&#x2F;values-r...</a>
kaycebasques超过 3 年前
This idea of anti-values helps explain the brilliance of Google&#x27;s &quot;focus on the user&quot;, a value which I did indeed remember and frequently use as justification for a course of action frequently. The anti-value &#x2F; tradeoff is implicit but clear enough: focus on the needs of end users over other stakeholders. This was a very useful heuristic in Web DevRel because there&#x27;s often a tension between making something easy for developers versus making something easy for users. E.g. making a site accessible makes it easier for users at the expense of more work &amp; complexity for the developers.
crazylifetwist超过 3 年前
Love the idea of anti-values. Although I feel what the author is doing is trying to upgrade values towards guiding principles, which really resonates with me.<p>I&#x27;m a Lego Serious Play certified facilitator and what we do with one of our workshops is helping organizations defining what we call Simple Guiding Principles (SGP). SGP&#x27;s are identified by an org as a set of principles that can help guide autonomous decision making.<p>The example &quot;Optimise learning over focus&quot; is a perfect SGP as it gives the individual a practical principle to follow, for example when prioritizing his&#x2F;her time.
candiddevmike超过 3 年前
Unlimited* PTO policy<p>*Maximum 25 days a year after 15 years of employment
keithalewis超过 3 年前
Allowing &quot;Welcome to the insane asylum&quot; to be the standard greeting new hires receive. It is a great way to instantly demoralize people and instill fear on their first day.
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cube00超过 3 年前
No bullshit [1]<p>[1] <a href="https:&#x2F;&#x2F;web.archive.org&#x2F;web&#x2F;20210311001446&#x2F;https:&#x2F;&#x2F;www.aussiebroadband.com.au&#x2F;blog&#x2F;what-aussie-means-to-us&#x2F;" rel="nofollow">https:&#x2F;&#x2F;web.archive.org&#x2F;web&#x2F;20210311001446&#x2F;https:&#x2F;&#x2F;www.aussi...</a><p>Edit: Switched to an archive.org version in response to comments about a captcha being used at the source URL.
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sebastianconcpt超过 3 年前
In my social media profile image I use a Saint Augustine maxim for friendship:<p><i>Ubi amicita est, ibi idem velle et idem nolle.</i><p>&quot;True friendship is in, same likes and same dislikes.&quot; [1]<p>Is the best radar (sonar?) I&#x27;ve found to predict and sense how shallow or deep a friendship with any person you&#x27;ll have.<p>Now you can use it as a generator of the types of relations with individuals that you company has&#x2F;wants to have: founders, developers, marketeers, commercial, support, partners and customers.<p>[1] So the <i>dislikes</i> part you might take it as the anti-value notion proposed here but is still a value.<p>PS: about the anti-value notion, I think we&#x27;re still talking about values. Like a value matrix you have in your deep psychology that is symmetrical. It has the values of the things you&#x27;re attracted to and the things you are repelled from. Like all the cells in the matrix being little vectors that will eventually synthesise a final position on everything you input.
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santoshalper超过 3 年前
I call this &quot;values in conflict&quot;, and it is by far the most interesting way to look at culture and values in an organization. For example: Almost every company today says that they value their customers. It has become fashionable to say that you are even customer obsessed.<p>On the other hand, almost all companies also say that they value their employees and want to respect their work-life balance and QoL.<p>But what about when a deliverable is going to be late and it will negatively impact a customer. What do you do then? Crunch hard to ship on time so the customer is impacted? Tell your customer the deliverable will be late so your employees can go home and spend time with their families? Try to split the difference down the middle and probably annoy everyone?<p>That&#x27;s when values get interesting. When they stop being a list of nice things, and start being a framework for how you intend to behave in difficult circumstances.
nonfamous超过 3 年前
No discussion of company values would be complete without a link to Bryan Cantrill’s classic talk, “Principles of Technology Leadership”. <a href="https:&#x2F;&#x2F;youtu.be&#x2F;9QMGAtxUlAc" rel="nofollow">https:&#x2F;&#x2F;youtu.be&#x2F;9QMGAtxUlAc</a><p>Uber once had a stated company value of “Always be hustling”. Really.
GuerrerOscuro超过 3 年前
The point in the article that values should lead to decision making criteria is crucial, but not actually what they are used for in practice. I think it practice they are meant as a framework for doing performance assessments. At least this was how it was in my previous companies. I always thought that was horribly cultish, because tthe interpretation of such pithy sentences is really subjective. A sentence like &quot;Move fast and break things&quot; could be interpreted as &quot;try a lot and don&#x27;t worry if things fail once in a while&quot; but it could also mean &quot;keep up and leave anyone who can&#x27;t lying in the dust&quot;. Those interpretations represent two different companies. The former I would be willing to work at, the latter, not so much.
mfringel超过 3 年前
I&#x27;ve found you can determine a company&#x27;s values based on who gets more resources: e.g. raises, promotions, etc.<p>Similarly, a company&#x27;s anti-values could be discovered by who gets less; e.g. passed over for promotion, given a &#x27;window seat&#x27;, laid off, etc.
austincheney超过 3 年前
I work at a major bank and their anti-values are behaviors that tarnish their reputation. Examples of reputation damaging actions are regulatory investigations, fraud, illegal financial activity (even if unintentional or unknown to the bank at the time).<p>As a software developer this is quite nebulous. The bank protects its reputation by prioritizing risk analysis and ethics first in all its internal decisions. As an industry these qualities do not exist in any professional capacity in software. In software, just like in absolutely every employer, we do whatever we want so long as it eases hiring, everything else be damned.
MattPalmer1086超过 3 年前
I like the idea of anti values, the idea you have to trade something off.<p>It doesn&#x27;t always make sense though. The only company I&#x27;ve worked at whose values actually resonated with me, and evidently a lot of other people there, was at Maersk. They are [1]:<p>* Constant care * Humbleness * Uprightness * Our employees * Our name<p>They were a great place to work and I saw those values embodied there. Hard to see what the anti values would be for those.<p>The basic principle they are working on is building trust.<p>[1] <a href="https:&#x2F;&#x2F;www.maersk.com&#x2F;about&#x2F;core-values" rel="nofollow">https:&#x2F;&#x2F;www.maersk.com&#x2F;about&#x2F;core-values</a>
makach超过 3 年前
not necessarily my company&#x27;s anti-values, but I had some fun making up some;<p><pre><code> * avoid negativity * hide the truth * ego outperforms facts * kiss ass * promote incompetence * stick to your guns</code></pre>
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dmurray超过 3 年前
YC jobs used to have a good version of this, I think. They put two values in opposition, both couched in positive terms, and asked which one you prefer. Unfortunately I can&#x27;t seem to find it now.
exnot超过 3 年前
Assume positive intent -&gt; Anti-value: Forgoing the ability of accurately assessing the other party&#x27;s intent.<p>Even the original value itself was problematic since rarely was the intent positive and assuming it was based your actions on a wrong assumption. Depends on the people you work with naturally, but in this particular organisation there was an abundance of people looking out for themselves mainly; e.g. avoiding work, shedding responsibilities, lying, twisting facts, etc, and especially so in management.
gamerDude超过 3 年前
I just did this exercise with my own company values and it was great. By adding the anti-value, I realized a couple of our &quot;values&quot; aren&#x27;t really our values. Very powerful!
sfjailbird超过 3 年前
I like this, and I agree that it is a lot more expressive of company culture than generic positivity (would love to see this applied to politics, too).<p>The only companies I can think of who do this are the Facebook example from OP, and some of the big investment banks, who make it pretty clear that they do not give a shit about anything except how much money they make. Unfortunately it seems only assholes and sociopaths are transparent in this regard :-&#x2F;
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im3w1l超过 3 年前
One thing people seem to forget regarding tradeoffs is that it&#x27;s possible to do objectively bad ones: It&#x27;s possible to have <i>neither</i> a bias for action <i>nor</i> curiosity. Mentioning both values is a reminder to be on the efficient frontier.<p>Further, you probably dont want to pick an extreme tradeoff. Getting a drop more action at the cost of huge learnings is a mistake as is getting very irrelevant knowledge at a huge cost of action.
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skeeter2020超过 3 年前
If you choose values that have viable, realistic alternatives that a sane organization could reasonably target then you don&#x27;t need anti-values explicitly stated. If this is not the case you have a bunch of platitudes. Your company values should often be interpreted (negatively) as strong opinions or even &quot;an attitude&quot;. I think Basecamp does a good job of this, regardless if you agree with them.
nonrandomstring超过 3 年前
The most famous anti-value was &quot;Don&#x27;t be evil&quot; and look where that ended up.<p>&quot;Don&#x27;t be a dick&quot; has good practical mileage.<p>The Kantian ideal of the Kingdom of Ends is pretty good one if you formulate it as &quot;Don&#x27;t use people&quot;, but that&#x27;s too high a standard for almost any business today (especially the ones whose entire model is &quot;using people&quot;).<p>One of my personal maxims is &quot;Lead people not into temptation&quot;. In other words, no addictive (engagement) features, no lock-in, don&#x27;t create dependency, make sure the code you write enables people and gives then freedom and choice (migration&#x2F;federation etc). Again, those values are almost impossible to maintain in todays climate of hyper-exploitation.
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dbfclark超过 3 年前
Not my company, but Zocdoc has the best values I’ve ever seen exactly because they all have anti-values:<p>Patients First<p>Important, not Immediate<p>Learners before Masters<p>Together, not Alone<p>Progress before Perfection<p>Adaptable, not Comfortable
aunty_helen超过 3 年前
&gt; move fast and break things<p>Is better represented as &quot;move fast and break important things&quot; but what kind of management is going to sign up to that.<p>In essence it becomes &quot;move fast&quot;, which becomes another way of saying, &quot;get things done faster or you&#x27;re not meeting company values and we can blame you for that.&quot; Yay for management doublespeak
andrewingram超过 3 年前
There&#x27;s usually some &quot;take initiative&quot; value, which in practice is undermined by how the leaders lead.
qwerty456127超过 3 年前
Punctuality-maniac policy. Take your seat at 09:01 (or 08:59!) rather than at 09:00 precisely and you&#x27;re fucked. A delegate from a partner company or an employment candidate who would arrive to an appointed meeting 10 minutes later or earlier is considered a dick and treated with lowest priority.
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ColinHayhurst超过 3 年前
Search without Surveillance
justanother超过 3 年前
We work hard to rapidly capture our market space! (But as a result, sales is allowed to bully engineering, and our technical debt is growing faster than the Internal Revenue Code)
greenie_beans超过 3 年前
my old company had motivational posters plastered all over the place with these values: integrity, teamwork, excellence, fun. felt like i was in middle school again.
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straffs超过 3 年前
There is a cultural aspect to this. American often try to be pro-stuff. French are always anti-stuff (pro life in the US, anti abortion in France, etc)
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olivermarks超过 3 年前
&#x27;The Purpose of a Business is to Create a Customer&#x27;<p>Drucker - &#x27;The Practice of Management&#x27; is full of common sense &#x27;anti-values&#x27;
loudtieblahblah超过 3 年前
My companys antivalue?<p>That wfh means you work in every time zone.
celnardur超过 3 年前
One of my favorites is “Tell it like it is” which has the heavily implied second part: even when the customer won’t like it.
systemvoltage超过 3 年前
Honestly and respectfully, I would love to work for a company that does not have this theater of Diversity &amp; Inclusion. To me, it is extremely fake and not genuine. Instead, work for a company that truly embraces people from all over the world with not a peep about racism&#x2F;diversity&#x2F;__insert_divisive_narratives__. It would be amazing.
codeptualize超过 3 年前
The only values that are real are the ones that contribute to making money.<p>Values go out of the window real quick whenever they negatively impact revenue, whatever they are.<p>I like the idea of anti values, certainly much better, but even there you might as well not have them imo.
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LoveGracePeace超过 3 年前
This anti-value really bugs me. Too many companie&#x27;s System Administrators view PC as meaning Windows. People seem to have forgotten there is Linux Desktop in the world as well as other operating systems.<p>TL;DR PC means Personal Computer, Linux PC, Mac PC, Windows PC.
ho_schi超过 3 年前
&quot;Human Resources&quot; Department<p>I think that says enough about how company and it bosses think.
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frozenport超过 3 年前
Write in Haskell