Show HN: I rolled my own simple support / Helpdesk SaaS aimed at Indie Hackers

I don't know much about Laravel or Symfony, but your error pages show a full stack trace with the source code of the PHP files. Might want to turn that off.

Started on this 4 nights ago and due to the intentional simplicity of it, I&#x27;ve decided it&#x27;s good enough to put out there and start getting feedback.<p>Over the past year or so I&#x27;ve tried basically every support tool for my main business and they are all either comedically expensive or absolutely shit.<p>This solution I&#x27;ve built is aimed at Indie Hackers, Bootstrappers etc. It does the job. I&#x27;m now using it for real as the support tool on my main business.

I don&#x27;t believe you have added the ability to create tickets via email, that is essential. Consumers <i>hate</i> traditional ticket systems, they want to use email, and to be able to reply to &quot;tickets&quot; via email. HelpScout does this well by making it email first. I strongly suggest for it to be truly &quot;Really Simple&quot; email based ticketing is essential.<p>Edit:<p>And a quick FYI, your support link on the bottom of your other site (<a href="https:&#x2F;&#x2F;songbox.com" rel="nofollow">https:&#x2F;&#x2F;songbox.com</a>, nice domain!) doesn&#x27;t work, you have missed off the &quot;.com&quot;, assume it should be: <a href="https:&#x2F;&#x2F;reallysimplesupport.com&#x2F;songbox" rel="nofollow">https:&#x2F;&#x2F;reallysimplesupport.com&#x2F;songbox</a>

Some feedback: needs some screenshots. I&#x27;m not gonna invest time creating an account to try it out if I can&#x27;t see in advance what it sort of looks like.

There is an XSS vulnerability at the comments.

Dig the simplicity. I could get into this with some more customization. Also, yeah, your error page is on in production. Also...<p>&gt;You can’t create a portal session in live mode until you save your customer portal settings in live mode at <a href="https:&#x2F;&#x2F;dashboard.stripe.com&#x2F;settings&#x2F;billing&#x2F;portal" rel="nofollow">https:&#x2F;&#x2F;dashboard.stripe.com&#x2F;settings&#x2F;billing&#x2F;portal</a>.

I like the concept. Since users have to register to see the product, I think the landing page needs to be more informative. I was lost at &quot;3. Add the link to your page to your website&quot;. Are you saying my app&#x27;s support page needs to redirect to the link that the platform gave me? I think that should be reworded.

Really cool idea. I&#x27;ve been looking for something for this for a previous project, but didn&#x27;t find anything. I think an important feature to replace Zendesk for many would be an API, so integrating into existing forms and apps is simpler.<p>Best of luck!

I haven&#x27;t really looked around in this space but I&#x27;ve used zendesk which 1) sucked, and 2) once you ignore all the useless javascript effects, it didn&#x27;t really seem to do much. WHCMS is simpler and better but I&#x27;ve only used that from the customer side.<p>So I&#x27;d expect there are a zillion FOSS systems out there that perform this function, and if none are to your liking it&#x27;s always possible to modify an existing one. Why write from scratch? Am I missing something? This seems like something that would have been done on one of those screen builder apps in the old MS-DOS era.<p>The drupal repository might be a good place to look for this sort of thing.

I just created a dummy support ticket, but is not visible in dashboard. I refreshed it many times.. after few intervals too..<p><a href="https:&#x2F;&#x2F;reallysimplesupport.com&#x2F;dashboard" rel="nofollow">https:&#x2F;&#x2F;reallysimplesupport.com&#x2F;dashboard</a><p>Core functionality is not working.

Kinda unrelated to the product but your landing looks really nice. Is it the default Bootstrap theme or a customized one? I see you use utilities classes like pt-1, pt-2, ... Could you please share a little bit about your styling tech.

i actually would love something like this but based on the site i can&#x27;t tell exactly how it works. Do support tickets get created via a form or by emailing a support mailbox?<p>I use freshdesk currently for my org and want something better

This is really cool, the missing functionality that I haven&#x27;t added to <a href="https:&#x2F;&#x2F;supportpage.io&#x2F;" rel="nofollow">https:&#x2F;&#x2F;supportpage.io&#x2F;</a> yet :p

But where&#x27;s <i>your</i> support page?

Is the site offline at the moment? I can’t view it on iPhone safari. Safari says the address is invalid.

Who are your top competitors?

2. Customise your support page colors. Where is the support page I can see? Is the website demoing what it does? I don&#x27;t understand how it works.