Having received some stiff but fair criticism here for this post, I’ve updated it to clarify and summarize a few points:<p>1. Apple is not a fashion company. Yet the value of their brand is clearly not just about utility. Apple’s products have been so good, so sexy, so “magical” (thank you Apple marketing), that they inspire feelings of religious ecstasy and fetishistic adoration in their users. This has real value for Apple and they should be highly protective of this phenomenal good will. But, now we are supposed to believe that the tactile titillation we get from fondling EVE in our palms, is to be replaced by the experience of shouting at an IVR? Forgive my skepticism.<p>2. By “Siri is awesome”, I meant that what we saw yesterday from Apple was awesome. But, it feels like Apple is over-promising. I have used the old Siri off and on for the last year on my iPhone. It’s cute, but is far from “magical”. To match the speed, reliability, and ease-of-use of the other features on the iPhone (and to avoid tarnishing the brand), Apple would have had to improve dramatically upon the previous Siri.<p>3. There are certain visionary product ideas that have been around for decades and have been repeatedly tried, and yet somehow are never quite good enough for mass adoption. Videoconferencing is one (despite several attempts by Apple). A voice-controlled AI-backed personal assistant is another.<p>4. If Siri fails (which I think is likely), Apple retreats and moves on. If it is wildly successful, it is disruptive. Mobile devices start to disappear and fade into an invisible ubiquitous computing environment that we talk to. Very cool. But can Apple sustain an advantage in this world? AI, IVRs, natural language processing, search--these are not areas where Apple has a lot of experience, talent, or any kind of lead.