Rather than just tell / hope people follow some etiquette, I'd love Slack to build more etiquette enforcing features that operators could enable.<p>This isn't the 19th century where the best we can do is tell people to read a book on etiquette and hope for the best. Slack is in a unique position in the history of interpersonal communication where they have complete insight into (and design of) user's and organization's preferences as well as the messages themselves. And the medium is text, which is the easiest to analyze and provide feedback on.<p>Some examples of what they could do, broadly captured in a 'Etiquette Features' preference set by the organization:<p>1. Never say 'hey' - if a user writes this, explain the etiquette and rationale for it and suggest they write a whole ass message instead, but optionally let the user just send it.<p>2. Make long messages scan easily - not too difficult for a computer to tell a long block of unformatted text. Great time to introduce the etiquette scaffold.<p>3. Use threads - a trickier one to suggest when people are typing, but likely some obvious response patterns (who & when messages are sent) that could trigger a etiquette scaffold asking to put this message in the thread if messages are similar enough to the thread's contents.<p>4. Short followups as emojis - orgs should be able to define clear meaning of response emojis that are visualized to everyone in the UI when selecting them (check means complete, question mark means need more info, etc). Short responses also likely have a pattern that could trigger a 'do you mean 'this is done'?' kind of scaffold, which would fill in emoji instead<p>6. Channel response expectations - a tiny text label is insufficient to set expectations, as are pinned messages. At the very least visualize timezones of participants, and when writing an @message to someone in a channel, if they're off-hours let the sender know that up front.<p>All our communications tools favor low friction to send and devalue the recipients time (the phenomenon mentioned in Cal Newport's Deep Work), and Slack is a serious offender. There's a need for a higher friction, higher awareness path to send messages that better accounts for the full cost of such messages. Not every org would want/need this but it should absolutely be something a service like Slack offers.