> <i>because someone was in a hurry.</i><p>In places I've worked, this is easily the direct cause of 75% or more of operational errors (including my own), and an indirect cause (e.g. via outdated or inadequate documentation, poor labeling, etc.) of most of the rest.<p>I've heard of occasional case studies along these lines, but I'm wondering what direct research is out there about the psychological factors that lead to bypassing normal processes and procedures.