> <i>E2EE eliminates this possibility because the service provider does not actually possess the decryption key.</i><p>When you’re talking about <i>first-party</i> end-to-end encryption (that is, where the pipe and software are provided by the same entity), this is snake oil, pure and simple, <i>especially</i> in the presence of automatic updates, which is uncontrollably the state of affairs on the web. The service provider only doesn’t possess the decryption key as long as they don’t <i>want</i> to possess it. They can maliciously insert a backdoor into the software in order to obtain the decryption key (whether by a rogue employee, or the company as a whole deciding to do the wrong thing, or legal compulsion). And that’s even ignoring the possibility of interception by software <i>distributors</i>, which I <i>think</i> both Apple and Google can do for their mobile platforms (but I’m not certain; it used not to be possible on Android, but they shifted to resigning stuff a couple of years ago).<p>In the context of this article, it’s severely misleading, and although I can’t <i>quite</i> justify calling it a lie (though it was a close call), I am content to declare it a dishonest argument made either in bad faith or incompetently, both of which are very bad things.<p>First-party end-to-end encryption is broken by design. Yes, it protects you against some threats, though generally at a significant cost to functionality, but it offers almost no protection against one of the most important sorts of attacks. To not even <i>mention</i> that rather massive weakness when you must certainly know of it is malfeasance.<p>If this were a one-off, I could bear it. But ProtonMail keeps on spouting this sort of misinformation despite it being pointed out, and indeed trades on it. I am displeased with ProtonMail.<p>(Disclosure: I worked for Fastmail for a few years. I don’t believe that has influenced my position on this matter at all, save that it may have better informed me about all the factors involved in the email space. But my remarks here are true of anything that trades in end-to-end encryption, not just the email space.)