That's quite sad to see the chain of decision making events in play here. A group of people at Stuart co. would have made a decision based on cost, without considering implications of said decision. It's unknown what kind of real world testing was carried out, but the decision to pick the cheaper GPS would have been a foregone conclusion at that point.<p>Drivers were given bad routes, terminated, but the decision makers are sufficiently abstracted away from the consequences of the decision. At most, it will go back to them as 'feedback' which they will shrug on to the cheap GPS provider in the form of an email, which will be phrased as 'we are working very closely with our provider to resolve these issues'.