> On July 13th, at around 18:45 UTC we started to receive reports of an outage from a small number of users. We investigated the status of our services, but were unable to confirm any of the reports. All of our status monitoring and tests reported that everything was operating normally.<p>> Over the course of the outage, we continued to monitor our service status, and worked with some of the affected users to narrow down the source of the problem.<p>> On July 14th, at 19:14 UTC we were able to identify that the problem was within our us-west3 region, which we then took offline, directing traffic to other nearby regions instead.<p>The time difference between when the first reports came in and when it was confirmed is a little concerning.<p>As an aside:<p>> ... approximately 18:00 UTC ...<p>> ... just over 24 hours ...<p>> ... For a period of around 24 hours, some users in the us-west3 region<p>> ... less than 30 minutes ...<p>> ... On July 13th, at around 18:45 UTC we started to receive reports of an outage from a small number of users. ...<p>"Approximately", "just", "around", "some", "small number of". It goes on and on. I disagree with the stylistic approach of being <i>less</i> specific in posts like these. A "small number of users" is relative. As readers, we have no idea what your typical load may be. Small may be a large number to us. "Just" over 24 hours is 26 hours? 24.5 hours? I implore you to be specific when you have the actual data.<p>These terms read as weasel words, and impact your effort at being fully transparent.