Say nice things? That reminds me of the lab incident we had last week - a recalcitrant student, no extinguisher on hand, no way of cleaning up after the incident, no clothes for the kid who had to use the safety shower, our safety lady is responsible for provisioning all that and it wasn't there because she's that incompetent. And as the guy who dealt with the incident and wrote the incident report I am supposed to say nice things about the safety lady? Sorry, that's preposterous.