I believe it is easy for a well-made software to immediately detect and report what goes wrong. With Sentry, Elk, or whatever else.<p>So, let's say I'm woken up in the middle of the night because my black box database as a service suddenly returns errors. If I'm not incompetent, I should have error messages and stacktraces available in a few seconds. If I'm a rich cloud customer, I can call the premium cloud support and ask for an explanation. If not, I would probably have to debug it myself.<p>With your service, I understand that I can blame the cloud provider faster. Maybe it can make the debugging session slightly faster when your monitoring also returns errors. End users don't care whether it's my code or the cloud provider code crashing, so it's a developer tool for emergencies. Did I understand well?