When there are public calls to ban bots, hate speech and every other thing on a platform, then platforms start banning people. There is very little cost to them for a false positive so they have no reason not to be a little over zealous. There is little value in having a good support team for people that don't pay. So there is no recourse when you get caught under the ban hammer. These large platforms are not serving the users they're serving the advertisers. That is the business model. They just have to keep enough people happy to retain critical mass.