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Stripe is holding over $400k of mine with no explanation

259 点作者 eeemmmooo超过 2 年前
Stripe is holding over $400,000 in deposits over multiple of my accounts with no explanation. I’ve spent hours on the phone or chat with support and they can’t give me any information. We are still able to sell but can’t get the money out. Support has asked for 2 receipts for each account to review, I have sent them. Then I reach back out and they ask for the same receipts again. It’s crazy. Luckily I have other accounts that are able to cover payroll for now, but they won’t last much longer. Support has been horrible and have not given me any reason why this has happened.<p>The accounts that are restricted are all 5+ years old and have been used nonstop in that time. Anyone know a better way to get this resolved because regular support hasn’t been able to do anything to help or explain what happened.

29 条评论

dang超过 2 年前
Follow-up a few days later:<p><i>Update: Stripe is holding over $400k of mine with no explanation [resolved]</i> - <a href="https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=34233011" rel="nofollow">https:&#x2F;&#x2F;news.ycombinator.com&#x2F;item?id=34233011</a> - Jan 2023 (191 comments)
heavyset_go超过 2 年前
Thanks for posting this, it&#x27;s good to know that Stripe is like Paypal in that they might just decide to not give you your money, and their uncaring bureaucracy will just waste your time.
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ilamont超过 2 年前
Tangential: After hearing so many PayPal horror stories on HN and elsewhere, I do sweeps several times per week. I also stay away from big banks and SVB, using a local bank where the staff know me and can get real answers quickly. Once someone on the bank&#x27;s staff worked with me in their conference room to troubleshoot a QBO integration issue for my business. Intuit, PayPal, or any other big bank would never have given me that kind of attention.
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whythre超过 2 年前
Sounds like someone is being investigated to me. Think it might be time to talk to a lawyer and have them make some inquiries ?
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ciabattabread超过 2 年前
The last time I saw a post about Stripe holding money, it turned out the guy was selling a car via his cell phone accessories business.<p>So, double check to make sure you didn&#x27;t do anything stupid.
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eeemmmooo超过 2 年前
Overall I know that Stripe has (most likely) sophisticated systems to deal with account reviews. It is a black box though and once you&#x27;re in the review system and have given them the information that they ask for, there doesn&#x27;t seem to be any way to escalate or get any information on ways that we can help the process move forward. I&#x27;m not mad at Stripe for reviewing the account. I&#x27;m frustrated at the lack of communication and support in working through this process.
brnewd超过 2 年前
Every now and then you get these horror stories. Is it time to round robin between multiple PSP&#x27;s? I switched to daily payouts to prevent accumulation at the PSP level.
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sixhobbits超过 2 年前
It&#x27;s kind of sad that earlier stripe founders would always watch HN and reply to community members who had issues, but now it is so abused by anyone who has a stripe problem that they don&#x27;t bother (and as much as I sympathise with small business owners being screwed by BigFin, I can see why as the amount of detail in (and general plausibility of) the Stripe complaints that reach front page HN definitely seem to have vastly deminished)
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oliwarner超过 2 年前
$400k and you&#x27;re only just hassling customer service and HN?<p>I&#x27;m not particularly litigious, but I&#x27;d be suing by $40k, if only to get a resolution to satisfy my creditors.<p>What&#x27;s crazier is <i>you&#x27;re still throwing money into this black hole</i>! You claim imminent insolvency but haven&#x27;t changed your payment processor. What?
henning超过 2 年前
Where&#x27;s the bingo card blogging guy to explain this bullshit away? Gotta hear both sides!
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granshaw超过 2 年前
They are def doing some shady things to juice revenue - ie I had a chargeback which I worked out with the customer and saw proof that the bank dropped it more than a month ago, but Stripe just only marked it as resolved. Was probably purposely sitting on the difference as long as they could
gamblor956超过 2 年前
I checked out your website and noticed you have a non-U.S. location (in addition to your U.S. locations). Whatever triggered the hold is probably related to some sort of international transaction that Stripe has flagged as fraud.<p>I say that from experience with Stripe...
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kneebonian超过 2 年前
So I&#x27;ve found myself asking this question more and more often on these topics, but I don&#x27;t really interact with stripe. Does stripe offer paid customer support? Are you paying for it?
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jonas21超过 2 年前
Can you provide a link to your business or what you&#x27;re selling?
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logicalmonster超过 2 年前
1) The only thing I would suggest for OP is to have some patience and wait for after New Years. Many normal business activities are shutdown or slowed between Christmas-New Years as many key staff for all organizations are basically on vacation. Depending on when this issue started, you might be dealing with some less experienced members of Stripe&#x27;s staff who might be on duty through Christmas-New Years with the main managers who are able to decide big questions taking a holiday. There might be a question mark about your account, and they really can&#x27;t do much of anything for you right now other than collect your information and give their report to their managers when they come back.<p>2) To the people who say that these kinds of stories aren&#x27;t relevant and shouldn&#x27;t be posted on HN, I&#x27;d strongly disagree for these reasons.<p>&gt; There are many startup founders here who won&#x27;t ever realize that keeping loads of cash in their payment processor is a bad idea if they don&#x27;t see these stories. Just because they&#x27;ve been posted in the past doesn&#x27;t mean that they&#x27;ll see them now if they&#x27;re not regularly posted.<p>&gt; This is legitimately an issue that affects peoples&#x27; lives: not only many jobs if companies can&#x27;t make payroll, but actual life&#x2F;death. I&#x27;m sure there&#x27;s a number of entrepreneurs who have eventually committed suicide because of bad&#x2F;scummy behavior of tech companies causing them to lose everything they&#x27;ve worked for.
schappim超过 2 年前
If you&#x27;re having trouble getting your money back from customer support, why not give ChatGPT[0] a try? Give it a goal of getting your money back at all costs. It just might help you out!<p>[0] <a href="https:&#x2F;&#x2F;chat.openai.com" rel="nofollow">https:&#x2F;&#x2F;chat.openai.com</a>
emeril超过 2 年前
400k is much cheaper than having a lawyer send them a pointed letter&#x2F;email<p>Further, stop using stripe if you don&#x27;t like them - I get the impression that most of the stripe complaints on HN are bogus though this could always be a real one
KomoD超过 2 年前
Oh, here we go again
sergiotapia超过 2 年前
Literally looking for a payment processor for my self-funded startup, I will not use Stripe. It sounds like it&#x27;s just as risky as Paypal -- and the thought of using Paypal is laughable to me.<p>What can I use to charge a monthly rate for members of my website?
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smca超过 2 年前
Can you email me at my HN username @stripe.com? I&#x27;m looking into this right now.
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egberts1超过 2 年前
A great time to sic the lawyers on Stripe and pronto.
ghstcode超过 2 年前
Stripe support is horrific, good luck mate!
wnscooke超过 2 年前
I think this has been posted before. I wonder if everyone&#x27;s responses are being used to train an AI. Strange.
TedDoesntTalk超过 2 年前
Maybe put your email in your profile so people can contact you outside of this HN post.
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lobstersammich超过 2 年前
I forget where I read it - maybe it was a creative writing exercise somewhere - but the hivemind was tasked with coming up with &quot;a replacement for the car wash in Breaking Bad&quot;. Along with the usual suggestion of laser tag (a la Saul Goodman) as a way to launder cash while looking like a legitimate business was the humble escape room. Why? They&#x27;re high traffic (well, they can _be_ high traffic, on paper), low per-transaction amounts (nothing near the $10,000 reporting threshold).<p>If I had to guess I&#x27;d say that the escape room(s) for which you&#x27;re selling tickets are in some kind of legal trouble and your company as a vendor of tickets to those escape rooms is also being investigated. (It&#x27;s unclear to me if you&#x27;re the owner of the corporate entity that owns&#x2F;runs these escape rooms or if you&#x27;re simple a ticket seller to various escape rooms, e.g., a &quot;Groupon but for escape rooms&quot;.)<p>Many friends who sell spare computer parts on eBay have had their PayPal accounts frozen over the years, so they&#x27;ve developed a process whereby if they&#x27;re relying on a payment processor (PayPal for eBay transactions; stripe for other transactions) they will set up a &#x27;cash out to my bank account&#x27; process on as often a cadence as possible. Ideally nightly if that&#x27;s an option. I haven&#x27;t used Stripe, but does anyone know if there&#x27;s a setting whereby you can say &quot;punt my Stripe balance over to my bank account every X days&quot;?<p>Also, there&#x27;s a push to use payment processors and &#x27;neobanks&#x27; (see below) to basically do parts of the IRS&#x27; job for the IRS (or I should say that the government is allowing these private corporations to take on the role of governmental agencies probably in return for campaign finance contributions):<p>- <a href="https:&#x2F;&#x2F;www.propublica.org&#x2F;article&#x2F;chime" rel="nofollow">https:&#x2F;&#x2F;www.propublica.org&#x2F;article&#x2F;chime</a><p>- <a href="https:&#x2F;&#x2F;arstechnica.com&#x2F;gadgets&#x2F;2021&#x2F;07&#x2F;the-chime-banking-app-has-been-closing-accounts-not-returning-money&#x2F;" rel="nofollow">https:&#x2F;&#x2F;arstechnica.com&#x2F;gadgets&#x2F;2021&#x2F;07&#x2F;the-chime-banking-ap...</a><p>Immigrants, children of undocumented immigrants, the recently incarcerated, the poor, etc. are the Chime customer base. One of the draws with Chime is that you can get your paycheck a few days early, so it&#x27;s literally a payday lender, but calls itself a &quot;neobank&quot;. As digital surveillance increases in the ability to connect transactions across disparate systems I expect these sorts of actions by Stripe, Chime, and other fintech companies to increase in frequency.<p>Sorry I don&#x27;t have any &quot;here are 5 steps to take to get your account back to normal&quot; guides, but I wish you luck and - like others are suggesting - I would probably retain legal counsel.
robtaylor超过 2 年前
All I can help with is an upvote. Payroll = jobs &#x2F; lives &#x2F; mortgages &#x2F; kids &#x2F; health etc etc affected.<p>I hope it gets sorted out ASAP.<p>Stripe and others, up your game.
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lizardactivist超过 2 年前
When your money or revenue is put into an account with a US American payment provider, then the money is <i>theirs</i>, not yours. Any and all reasons and excuses to keep them are fair.
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FiloSottile超过 2 年前
Flagged because we are seeing a lot of these on HN, and they seem to be attempts to fraudulently manipulate customer support, rather than genuine stories.
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colesantiago超过 2 年前
Did you do something bad? like money laundering or create a business that Stripe doesn&#x27;t allow in their TOS?<p>If not, I don&#x27;t understand otherwise why this would happen.
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