Ask HN: How are vendor SLAs monitored in your organization?

2 点作者 anttiai超过 2 年前

How do you monitor that your SaaS/cloud vendors meet the agreed service level? How does the process to file a request for compensation look like?

1 comment

sasakrsmanovic2超过 2 年前

I am both in vendor position, and client position.<p>Generally SLAs get tracked or brought up when project is not going well; so it is mostly reactive and not proactive.

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