As someone who just went through a 10 day process to get an eSIM on a recent long stay business trip I can relate to the sentiment in this article a bit too much. What I went through was honestly the most ridiculously broken outdated process via the most outdated, user hostile webform I've ever experienced. I am actually concerned for Japan after having been through it because I know many people there go through similar experiences quite often.<p>I told a colleague and he said he needed to transfer his license plates from another prefecture and he actually cried over how much of his time it took. About 3-4 full days of running around different offices.<p>I know this sounds mental but I almost felt like I'd end up in seriously dangerous depressive spiral over how much of my time it all sucked up and then I just felt depressed about all the people who work at the national carrier and their lives too. One day I was on the phone from 9am - 8pm trying to get the issues resolved.<p>I'm not sure when, if, how things will improve for Japan but I hope things change for the better sooner rather than later because there are, like everywhere a lot of remarkable people and things there as well.