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Is something wrong with Amazon Photos? I lost 240k photos

319 点作者 vocatan大约 2 年前

56 条评论

getoffmyyawn大约 2 年前
I used to seriously stress out worrying about the huge amount of family photos I have saved in cloud storage and what it would mean to lose them. I&#x27;ve got a local backup as well of course. Even that has to be upgraded every so often to make sure the hardware will continue to run reliably.<p>A few years ago my (very non-technical) mother asked me to make and send her a photo album of recent pictures. My wife and I had so much fun doing it that we kept doing it. Choosing the best pictures, arranging them and making nice layouts and titles itself is a fun walk down memory lane.<p>Now we have a shelf with about a dozen volumes of memories and we found we are far more likely to look at these than we ever were with photos in cloud storage.<p>I like to think that if I lost all the digital copies, I would still be happy with what I have in these bound albums. I highly recommend this to everyone.
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vocatan大约 2 年前
Just to add context - I <i>do</i> have backups, but they&#x27;re spread across a myriad of different hard drives. I had used Amazon Photos to consolidate, and benefit from the facial recognition to be able to quickly locate pictures of family members quickly.<p>I think that I&#x27;ll give DigiKam another go, against the NAS loaded up.<p>Thanks for the comments!
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thrdbndndn大约 2 年前
It literally only has been 1 hour since OP posted that thread.<p>I agree with all the points about having backups and&#x2F;or using better service&#x2F;self host etc., but IMO it&#x27;s too early to conclude anything about this incident.
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tyingq大约 2 年前
This space is frustrating with any of the cloud vendors as they originally offered a lot of storage for free, then had to resort to various strategies to claw that back after it got expensive.<p>Google is especially frustrating for me. By default, an Android tries to sync all videos and photos up to Google photos. You can turn that off, but not in any sort of granular way. For example, you can&#x27;t say &quot;sync photos, but don&#x27;t sync videos&quot;. You USED to be able to do this, but it&#x27;s all or nothing now. Which I suppose drives revenue for the paid storage plans?
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stepri大约 2 年前
This is just a reminder to take a backup of your cloud photos and store it locally (or other cloud provider). For example, with Google Takeout you can get a ZIP file with all your photos and videos from Google Photos.
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godshatter大约 2 年前
This is a general question; is no one else worried about Amazon or whichever company trolling your photos with face recognition, building up a graph of who you are connected to, all in the name of &quot;giving you a better shopping experience&quot;? Or who knows what else they might do with the meta data or AI object recognition shenanigans.<p>I guess I don&#x27;t extend much trust to the companies that provide these services, especially if they are free. But then I don&#x27;t take many photos nor share them around much. That might change the equation a bit if I was more into that. What photos I do take that I want to keep I download to my desktop.<p>Maybe I&#x27;m just too damned cynical.
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gdelfino01大约 2 年前
I love my Synology NAS. It handles photos great: <a href="https:&#x2F;&#x2F;www.synology.com&#x2F;en-us&#x2F;dsm&#x2F;feature&#x2F;photos" rel="nofollow">https:&#x2F;&#x2F;www.synology.com&#x2F;en-us&#x2F;dsm&#x2F;feature&#x2F;photos</a>
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clevedotoner大约 2 年前
One of my worries that keeps me sleeplessly awake at nights sometimes is the possibility of solar flares wiping out storage&#x2F;data -- at my bank, on my hard drive and what not. A sufficiently strong solar flare <i>can</i> essentially put us back a few centuries electronically, and a few millenia socially, instantly.<p>Wonder if there are stress tests on cloud storage that account for this possibility by means of adequate insulation or whatever it is that can counteract a solar flare.
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sagebird大约 2 年前
When I hear individuals on talk about their backup routines they have developed, home nas servers, scripts that keep things synched, etc, I can’t help but to think about failed crypto ux attempts.<p>I don’t like relying on monolithic monopolized corporate services as much as the next hacker— but I think there should be an easy to understand service for the 98% of basic users.<p>If someone could make a service that detects and requests permission to connects to all of your cloud services and provides full backup service that includes whatever the best practices are it would seem like a win for those who don’t want to roll their own.<p>A marketable “sticker” Ala “intel inside” ie - “open backup compatible” would be good to have with a simple but serviceable api.<p>I think today there is little financial incentive for storage providers to make the data easy to access via machine.<p>Ideally an api would not only allow incoming data to be quickly compared and synched… but would allow graceful and intelligent transfers or splits or duplication levels among stores, in the case that you want to change services or have your own backup.
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paddez大约 2 年前
As a slight aside - I was surprised to learn that Amazon Photos (if you have Prime) includes RAW camera formats as valid photos for the purposes of their unlimited storage offer.<p>I&#x27;ve taken to essentially backing up all my RAWs to Amazon Photos - even the ones I would typically discard.
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kypro大约 2 年前
Why is this getting so heavily upvoted? Are we sure OPs title is even correct?<p>This may be user error? It&#x27;s possible the photos are still there, or if they are gone, perhaps Amazon can restore.<p>OP, did you try to call &#x2F; contact Amazon before you posted this?
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lordnacho大约 2 年前
This is the main reason I have a NUC sitting at home. It copies my family photos from the cloud and that&#x27;s all it does.
fallingmeat大约 2 年前
This is why you should always synchronize you cloud with your other cloud, and the NAS in your closet, and floss after every meal, and take daily vitamins.
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nicoburns大约 2 年前
Amazon have been sending me repeated email telling that it’s photos service is shutting down for over a year now. Have you not been getting those?
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eddieroger大约 2 年前
Lots of reminders to make backups and alternatives offered, but I think it&#x27;s fair to expect something from Amazon here since Photos, being a Prime benefit, is a paid service, which should come with a reasonable expectation of stability. It&#x27;s a shame Amazon doesn&#x27;t have an easier way to find formal support.
krzyk大约 2 年前
I&#x27;m surprised that there is something like Amazon Photos, this is literally first time I hear about it.
ho_schi大约 2 年前
Sounds unfortunate. Hopefully just an error or the service can replace it by a snapshot.<p>No local backup on a drive or memory-card? Local backups shall be stored in different locations (depends on importance) not reachable by network.<p>The cloud is the server of someone else and not a backup.
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VLM大约 2 年前
From a scalability standpoint how does one accumulate, and then utilize, a quarter million photos?<p>I&#x27;m a bit older than most, but that would be a photo every other hour since the minute I was born...<p>Kind of a digital hoarder moment. Which is relevant because my entire archive fits on a flash drive and I have a couple flash drives and its no big deal at that small of a scale. But a quarter mil pics will take some serious storage.<p>Now I could imagine if you owned five security cameras and stored a snapshot every minute for a month, that&#x27;s about a fifth of a million photos, but that&#x27;s all autogenerated and if you lose your complete set you&#x27;ll have a new set in a month anyway.
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komali2大约 2 年前
That super sucks. Stories like this (but about Google Photos) led to me setting up the following backup strategy.<p>1. First, all photos are on a fat external harddrive connected to a homelab server. When I come home with photos, I dump them onto this (TODO to find a way to automatically copy them into the proper spot off the camera upon the camera being plugged in, or a different spot if the gopro is plugged in)<p>2. Once a day, these are rsynced to a separate set of harddrives, which serve self hosted photo software I use (similar functionality to google photos. Looking for a replacement that lets me create arbitrary albums of photos, and then create web pages pointing to those arbitrary albums, that&#x27;s FOSS. Currently evaluating photoview and librephotos)<p>3. Once a day, all photos are backed up to a backblaze b2 bucket using duplicati. with several previous versions also kept.<p>4. Once a year, a fucknormous external drive is purchased, all photos dumped onto it, and mailed to my parent&#x27;s house, where they put it into a firebox.<p>5. Oh, and all my photos are also uploaded to google photos, because why not<p>I&#x27;m very much a scrub when it comes to sysadmin tasks and was able to set up all of the above with about... I don&#x27;t know, no more than 100 hours of effort I&#x27;m sure, probably less. I recommend at least looking into consumer backup services like the one by backblaze!
vocatan大约 2 年前
Pop goes the photo cache, all my family photos mysteriously vanish into the depths of Amazon Photos
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sirius87大约 2 年前
Stuff like this terrifies me. I&#x27;m personally reaching a point where I&#x27;m considering investing in an offline NAS with a RAID array and replacing disks every few years to be safe (or based on SMART tests).<p>Imagine uploading all your photos to a cloud provider, then having 5% of your files disappear. How would you even know your photos are missing if its a small %? At least when your local filesystem is corrupted, you know what you&#x27;re losing.
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quaintdev大约 2 年前
Use Immich OP: <a href="https:&#x2F;&#x2F;github.com&#x2F;immich-app&#x2F;immich">https:&#x2F;&#x2F;github.com&#x2F;immich-app&#x2F;immich</a>
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akho大约 2 年前
Sorry for your loss.<p>(here I was hoping that the Docker thing filled the <i>surprised Pikachu face</i> quota for the week’s frontpage)
asdff大约 2 年前
I&#x27;m currently in a similar pickle with an icloud account. It&#x27;s not lost, yet, but I can&#x27;t pull the photos locally at all. The download links supplied on the icloud website time out a few hundred mb into the download. Third party command line tools also time out a few hundred mb in or so. This is a large library, so when I try and open up the Photos app on my mac and sync it there, the app quits immediately. I feel like its a ticking time bomb of a situation here with these data on this icloud account, and I also feel like I&#x27;m powerless and out of options to do anything about it, although I will stop using icloud and similar services as primary storage going forward.
riskable大约 2 年前
This is why I use <i>both</i> Amazon Photos <i>and</i> Google Photos simultaneously on all my devices. If one of them screws up I&#x27;ve always got the other one.<p>What I need to do though is get them all copied to my home backup server (the HTPC) on the regular...
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wyldfire大约 2 年前
I thought I had received an email from Amazon a few months ago telling me that my storage on Amazon Drive was going away. Pretty frustrating any time a service like this just goes poof.<p>EDIT: I misremembered the details, actually the email says:<p>&gt; Beginning December 31, 2023, files stored on Amazon Drive will no longer be available to customers. We will continue to support Amazon Photos and ensure customers can safely back up, share, and organize photos and videos with the Amazon Photos service.
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serbanTeodor大约 2 年前
Is there a way now to pull all the data. This is scary and I’m right now buying USB for storage, but I don’t know how to bulk retrieve all my photos. I imagine they probably close any ways to export the data to not migrate to other service. All I can think is to do a Selenium program to go through all the entries but I think it will be a bitch to have it resume from a certain point and not miss something
PaulHoule大约 2 年前
Must have gone the same place two-day shipping went.
bilekas大约 2 年前
It&#x27;s not clear from the question what the problem could have been, but I would be REALLY surprised if the app would be responsible for removing the photos in storage.<p>The app is just a front-end, deleting data (with Amazon photos and even S3) is not easy to do by accident without user input.<p>Is it just resynching the application (metrics updating) ? Super curious the issue.
lebed2045大约 2 年前
I urge everyone to use external disk backup, possibly with prism opensource alternative to cloud photo storage. After Facebook deleted my acc for no reason and google locked my account due to payment system problems- you start to rethink who really own your memories in the cloud and how securely they stored.
flykespice大约 2 年前
That is why always you should synchronize your cloud with a local backup storage, always remain skeptical on cloud-backed storage as you are relying on someone else keeping it up (it can go anytime).<p>Cloud storage is just as volatile as your physical storage breaking or getting lost.
kmfrk大约 2 年前
How fast are Backblaze transfer speeds these days? I wasn&#x27;t a huge fan of the client, but running something third party like Arq[1] felt like a bad workaround.<p>[1]: <a href="https:&#x2F;&#x2F;www.arqbackup.com" rel="nofollow">https:&#x2F;&#x2F;www.arqbackup.com</a>
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remote_phone大约 2 年前
I have 4 backups (and growing) of all my important digital things especially my photos. I have two separate overlapping backups and every few year I buy a new hard drive and put the old backup drive in storage. I will continue to do this until I die.
elzbardico大约 2 年前
After a scare of being temporarily unable to recover my account on Flickr (later resolved), I got into the habit of printing my significant photos in a shop and storing them in a box in a cool and dry place. Of course, I also have local backups.
ppetty大约 2 年前
Does anyone know if iCloud (photos) storage is AWS S3? Curious if using both iCloud &amp; Amazon Photos is a decent redundant backup plan in addition to a local copy. Or if I have iCloud &amp; Prime, why not? (I also use Backblaze.)
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josefresco大约 2 年前
Anyone have a good iCloud backup option? I finally &quot;gave in&quot; and stopped manually pulling photos off my iOS devices and subscribed to iCloud. However I&#x27;m worried I&#x27;ll get screwed or mistakenly delete something.
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wly_cdgr大约 2 年前
Periodic reminder to keep multiple offline backups of anything you actually care about.<p>Although, you should also think about whether you really need to keep more than a few dozen or at most a few hundred photos of your total life.
softwaredoug大约 2 年前
A &#x27;better than nothing&#x27; but very easy thing I do is use two cloud providers for photo storage. Since my photos are all phone based, backing up to any cloud provider is pretty straightforward.
debacle大约 2 年前
My wife just purchased a 10tb ssd as a &quot;backup&quot; for Amazon Photos.<p>I think it&#x27;s likely worth it considering the value of basically the history of our lives.
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ihaveabeardnow大约 2 年前
it&#x27;s not common, but not very rare either, that we go to view an old set of pictures on Google Drive and find some of them are corrupt and cannot be displayed. I&#x27;ve never reported anything to Google, because I don&#x27;t really have any evidence to provide. All I know is, we didn&#x27;t upload all these &#x27;corrupt&#x27; photos 5&#x2F;10&#x2F;15 years ago.<p>and I do not have backups of them all (which is on me)
andy_ppp大约 2 年前
This happened to me with Lightroom, I’m still being charged £10 per month and they can’t find the account. I cannot get through to support either.
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Mizoguchi大约 2 年前
The old 3-2-1 backup rule is still relevant today.
onphonenow大约 2 年前
Wow - this is really not great. Amazon support is usually pretty ok though this is a weird case - any luck getting in touch w anyone?
harry8大约 2 年前
1.5 Terabytes? (Assuming 6Mb&#x2F;photo which is what I&#x27;m getting from an old nikon in raw format, dunno what everyone else is using - enlighten me please if necessary).<p>Less than USD$50 for a 2TB disk. So buy 3, post one to a family member when its full. Double the price it for SSD?<p>How much Amazon Photos storage do you get for $150? Ok for this guy, none, and I get connection refused from the link above so I got no details. But assuming it worked as advertised how much would you get?
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btfo大约 2 年前
This is what you get for using proprietary software on hardware you do not own. You deserve it. You did it to yourself.
twawaaay大约 2 年前
And people laugh when they hear about my USB HDD docking station and a fleet of 3.5&quot; HDDs backup setup....
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zephrx1111大约 2 年前
I use Amazon Photo as yet another backup plan. I have my photos sync on OneDrive and NAS as well.
postdb大约 2 年前
Can&#x27;t really see the forum without a login. Anyone can just copy&#x2F;past it here?
__bjoernd大约 2 年前
Commentator&#x27;s voice: it had not.
iLoveOncall大约 2 年前
&gt; carefully curated<p>55 photos a day, every day, for 12 years, does not sound &quot;carefully curated&quot; to me.
xyst大约 2 年前
This is what happens when you give the intern prod access
dschuetz大约 2 年前
No kidding, huh
Iwan-Zotow大约 2 年前
Bon Appétit!
ar9av大约 2 年前
Having used Amazon photos for a long time, I have had a bunch of issues. It is certainly (in my mind) not a replacement for Google photos, but is a possible second repository &#x2F; backup.<p>Advantages: unlimited full resolution backup<p>Disadvantages: Poor facial recognition Unable to manually add tags Poor folder &#x2F;album management Android app has stopped uploading photos and support hasn&#x27;tbeen able to fix it Upload from PC only using their app (which isn&#x27;t great) Upload from PC has &quot;lost&quot; the database and subsequently uploaded at least 2 versions of the just under 1TB &#x2F; 50k images &#x2F; videos from my family<p>The result is that actually finding or doing anything with the photos in the storage is not very easy, but at least everything is backed up there!
bobleeswagger大约 2 年前
My important stuff goes like this:<p>PiBox w&#x2F; Mirrored SSDs -&gt; Server w&#x2F; RAIDZ2 (at another wing of the house) -&gt; Windows NAS -&gt; Backblaze Unlimited<p>Multiple SSDs and HDDs would have to go down at the same time, and there are hourly snapshots up to a month in case a roll back is needed.<p>If you&#x27;re relying on a third party in any case except total catastrophe, you&#x27;re just waiting for that moment to come! This is why Backblaze is at the end, I depend on them when I have failed to provide availability myself.
tecleandor大约 2 年前
I don&#x27;t know if it&#x27;s due to one of those weird GDPR blocking rules (I&#x27;m in Europe) but amazonforum.com doesn&#x27;t let me connect. It just drops my connection:<p><pre><code> http https:&#x2F;&#x2F;www.amazonforum.com http: LogLevel.ERROR: ConnectionError: HTTPSConnectionPool(host=&#x27;www.amazonforum.com&#x27;, port=443): Max retries exceeded with url: &#x2F; (Caused by NewConnectionError(&#x27;&lt;urllib3.connection.HTTPSConnection object at 0x10b551e10&gt;: Failed to establish a new connection: [Errno 61] Connection refused&#x27;)) while doing a GET request to URL: https:&#x2F;&#x2F;www.amazonforum.com&#x2F; </code></pre> But if I connect indirectly, like through archive.is, it works: <a href="https:&#x2F;&#x2F;archive.is&#x2F;wip&#x2F;5MK8A" rel="nofollow">https:&#x2F;&#x2F;archive.is&#x2F;wip&#x2F;5MK8A</a>
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